Live2Support Vs LivePerson

Business > Enterprises > Livechat
2
2016-08-11 01:39:56
Compare Live2Support vs LivePerson
iAdvizeArcChat.comLive2SupportLivePersonHeyBubble
Image
Websitehttp://landing.iadvize.com/en/http://arcchat.com/http://www.live2support.comhttp://www.liveperson.com/https://www.heybubble.com
Description

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
Live chat for small business. Very clean UI. No unnecessary options.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Video tourhttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=p7hiuyrK-Tghttp://youtu.be/-nF-Z7lzLjwhttp://www.youtube.com/watch?v=xEBwAy-BNd4
Free trial periodYesYes 14 daysYes 15 days free trialYes 14 days free trialYes 14 Days, and Freemium package
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Launch date2010-01-0820152003-11-072013-01-01
Features
Web-based ApplicationYes PHP Web applicationYes Simplified UI for small businessYes HTML 5 SupportiveYesYes Full HTML5 and Javascript Web application
IM (Google Talk, Jabber...) integrationYes GTalkYes All Jabber compatible IMs and a very unique Skype integration
Desktop ApplicationsYes Windows, Mac OS and IM ClientsYesYes Using Instant Messaging systems
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.Yes for visitorsYes Any Skype or Jabber compatible mobile app
Works for customers on mobile devices?Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.YesYes Yes
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Chat Transcripts is saved and can be accessible anytime.YesYes Amazing statistics and reports
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes Custom Plan AvailableYesYes Unlimited
Multiple operatorsYes Unlimited from the Pro planYes 10 operators per site for same priceYesYesYes Yes, For PRO and ADVANCED packages only
Conversation transcriptsYes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYes Saved on server and can be accessed from any time at any place.YesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messagesYesYesYesYesYes Sent to email address
CobrowsingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes You can see where user is navigatingYes Push WebpagesYesNo
Visual customizationYes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYesYesYes Several themes and text customization + multiple action buttons and your company logo
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User TimeYesYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...
Predefined responsesYesYesYesYes Shortcuts using # symbol in the chat
International supportYes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYes Multilingual OptionYesYes
Clickpath TrackerYesYesYesYesYes Every pages, from referrer to current page with associated time spent
Transfer to another operatorYesYes Operators see conversations and can join/leave at any momentYes Chat and Chat history is transferable to Agent, Group, with visitors detail.YesYes To a specific operator, a group of operator or the first available operator
Custom extensionsYes API: Salesforce, Zendesk...No We've noticed it only brings more distraction for our clients.Yes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.YesYes API
Proactive chat triggersYesYes Simple to understand "Auto actions" When... Then...Yes Fully CustomizableYesYes By time spent
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowYesYesYes
Video chatYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNo Not NecessaryYesNo
Remote screenshotNoYesYesNo
APIYes Free APINo We've noticed it only brings more distraction.YesYes for visitor customization, agents...Yes
Social Networks
Like 18 4 11 0 30
Websitehttp://landing.iadvize.com/en/http://arcchat.com/http://www.live2support.comhttp://www.liveperson.com/https://www.heybubble.com
Twitterhttp://twitter.com/iadvizehttp://twitter.com/live2supporthttp://twitter.com/livepersonhttps://twitter.com/HeyBubbleInc
Facebookhttp://www.facebook.com/iadvize.francehttp://www.facebook.com/Live2supporthttp://www.facebook.com/LivePersonInchttps://www.facebook.com/heybubble
Embed
  • 2013-10-31 09:49:24
    2016-08-11 01:39:56
  • Livechat
    English
  • Compare Live2Support vs LivePerson
  • Public
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • voted for iAdvize (Like)
    Posted 2016-06-28 09:46:03 by Arte
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:39:57 by Nosira
  • voted for this Comparison (Like)
    Posted 2016-02-22 17:07:36 by b527856
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:04:47 by b527856
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 18:56:03 by NewsFlow
  • suggested on HeyBubble to set Pricing plans to Free Trial - 14 days, no credit card required Free Start-up plan - $0 forever (for individual users. 30 chats per month only 1 concurrent chat) PRO plan - $15/mo ADVANCED plan - $23/mo
    Posted 2016-02-15 18:32:03 by gerbora
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 16:53:26 by gerbora
  • voted for HeyBubble (Like)
    Posted 2016-01-12 00:40:00 by Jennifer Franca-Weatherall
  • commented on Live2Support
    I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
    Posted 2015-10-03 14:26:02 by cloygorge
  • voted for HeyBubble (Like)
    very easy to use...the skype on mobile app makes life so easy
    Posted 2015-09-14 16:08:51 by amindamyar
  • voted for HeyBubble (Like)
    Posted 2015-08-17 20:02:27 by YA
  • commented on Live2Support
    I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
    Posted 2015-08-17 12:51:19 by Candy Ben
  • voted for HeyBubble (Like)
    Easy to install and easy to use. Is capable to be integrated with Skype which is a fantastic feature!
    Posted 2015-08-14 20:33:58 by Stephanie Medeiros
  • voted for HeyBubble (Like)
    Really easy to use and intuitive. Very practical.
    Posted 2015-08-14 18:09:56 by Ord
  • voted for HeyBubble (Like)
    Really excellent product. Since my company started using HeyBubble, chats with real prospects have increased dramatically. Also our telemarketing team is able to be more proactive by engaging directly with with visitors showing an active interest (by length of time on site, number of pages visited, etc.). They say 90% of the time they proactively trigger a chat, they are responded to. Excellent
    Posted 2015-08-13 22:39:31 by duck
  • voted for HeyBubble (Like)
    Very easy to use, great product !
    Posted 2015-08-13 14:56:12 by Isabelle Villeneuve
  • voted for HeyBubble (Like)
    Using HeyBubble really adds values to the service we are offering for our clients. It is easy to use and we clearly see results!
    Posted 2015-08-13 14:19:50 by jff
  • voted for HeyBubble (Like)
    Great product. I like the Skype integration
    Posted 2015-08-12 23:18:35 by Jay
  • voted for HeyBubble (Like)
    Posted 2015-08-12 14:10:06 by nesnesnes
  • voted for HeyBubble (Like)
    Posted 2015-08-11 23:19:55 by MAG
  • voted for HeyBubble (Like)
    Hey Bubble is so easy to use and works great on mobile and even in Skype!!!!
    Posted 2015-08-11 23:19:23 by Scott Armstrong
  • voted for HeyBubble (Like)
    Try HeyBubble. It's a great tool.
    Posted 2015-08-04 00:23:22 by Jeff32
  • commented on Live2Support
    I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
    Posted 2015-07-30 12:25:27 by Candy Ben
  • commented on Live2Support
    As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
    Posted 2015-07-16 11:56:42 by Candy Ben
  • commented on Live2Support
    Audrina Joy
    Posted 2015-07-16 11:48:17 by Candy Ben
  • commented on Live2Support
    We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
    Posted 2015-06-24 11:17:51 by Jeniffer Maben
  • suggested on iAdvize to set Name to live chat
    Posted 2015-06-01 13:03:51 by shimona
  • commented on Live2Support
    Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
    Posted 2015-05-29 10:25:35 by Candy Ben
  • suggested on iAdvize to set Name to iAdvize Click to Community
    Posted 2015-05-27 14:49:01 by iAdvize UK
  • commented on Live2Support
    Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
    Posted 2015-05-27 10:29:43 by Allen White
  • voted for iAdvize (Like)
    Posted 2014-11-24 14:14:24 by davidp
  • voted for HeyBubble (Like)
    Posted 2014-03-26 22:52:06 by David Amsallem
  • suggested on HeyBubble to set Pricing plans to - Forever Free plan - PRO plan starts at $15 per month - ADVANCED plan starts at $23 per month
    Posted 2014-02-18 22:48:13 by David Amsallem
  • suggested on HeyBubble to set Free trial period to yes 14 days
    Posted 2014-02-18 22:47:31 by David Amsallem
  • suggested on HeyBubble to set Proactive chat triggers to yes By time spent on pages and domains
    Posted 2013-12-12 16:34:21 by JohnM5
  • voted for this Comparison (Like)
    Posted 2013-10-31 09:53:43 by Sam
  • Live2Support is an easy and affordable live chat for website. http://www.live2support.com
    Posted 2013-10-31 09:53:09 by Sam
  • voted for HeyBubble (Like)
    I use http://www.heybubble.com and I am very satisfied ! So easy to use every day for our customer service and very useful tool to develop our business ! Thank you Hey Bubble !
    Posted 2013-07-26 22:45:19 by Tech1
  • voted for HeyBubble (Like)
    J'ai telechargé HeyBubble pour mon entreprise, pas d'installation necessaire, 100% Gratuit pour ceux qui s'inscrive sous la version beta, 100% efficace. Je recommande vivement.
    Français Posted 2013-06-27 20:55:27 by Thibault Corby
  • voted for HeyBubble (Like)
    very nice tool!
    Posted 2013-05-08 22:20:04 by Schake_admin
  • voted for HeyBubble (Like)
    Posted 2013-05-07 22:04:55 by JohnM5
  • voted for HeyBubble (Like)
    Posted 2013-05-07 21:34:05 by ChloeF
  • voted for HeyBubble (Like)
    Posted 2013-05-07 21:27:29 by JohnM5
  • voted for HeyBubble (Like)
    Best Live Chat Software, You can use Heybubble technology and/or Skype , Jaber etc...
    Posted 2013-05-06 17:21:33 by Eric Amsallem
  • voted for HeyBubble (Like)
    I love the web app and mobile device integration, this one will go far!
    Posted 2013-05-01 17:53:44 by raphassou
  • voted for HeyBubble (Like)
    Très bonne solution pour mon site web! L'integration mobile est parfaite avec IMO.IM.
    Posted 2013-05-01 01:13:57 by clara
  • voted for HeyBubble (Like)
    I like when it's free!
    Posted 2013-05-01 00:37:01 by Johnny27
  • voted for HeyBubble (Like)
    We use Hey Bubble for our website and this is neat. Easy to use, easy to setup, very nice customer service. Great product
    Posted 2013-05-01 00:16:38 by Jerome Lfs
  • voted for HeyBubble (Like)
    I use HeyBubble for all my websites. Mydreamdorm.com and tech-over.com. Great UI and really easy integration with Skype gmail... Love it !
    Posted 2013-04-30 22:22:37 by Jon06
  • voted for HeyBubble (Like)
    Definitely the best !! I am using for the past 3 month amd I am more than happy! Really useful, I will really recommend it!!!! Thanks Hey Bubble
    Posted 2013-04-30 22:18:51 by David Ha
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