Live2Support Vs LivePerson
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Compare Live2Support vs LivePerson
Compare Live2Support vs LivePerson
Nombre | LiveChat | iAdvize | Live2Support | LivePerson | HeyBubble |
|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |
| Sitio web | livechatinc.com/... | iadvize.com/en/ | live2support.com | liveperson.com | heybubble.com |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company |
| Vídeo |  |  |  |  | |
| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Sí 15 days free trial | Sí 14 days free trial | Sí 14 Days, and Freemium package |
| Pricing plans |
There's no limit of active chats going at any one
time. | You can pick a plan according to your requirement. Custom plan
is also available.
|
| ||
| Launch date | 2002-06-25 | 2010-01-08 | 2003-11-07 | 2013-01-01 | |
| Características | |||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí PHP Web application | Sí HTML 5 Supportive | Sí | Sí Full HTML5 and Javascript Web application |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí GTalk | Sí All Jabber compatible IMs and a very unique Skype integration | ||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí Available on every computer through a internet navigator | Sí Windows, Mac OS and IM Clients | Sí | Sí Using Instant Messaging systems |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Sí IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. | Sí for visitors | Sí Any Skype or Jabber compatible mobile app |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí yes - optimised for mobile devices | Sí Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. | Sí | Sí Yes |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí Chat Transcripts is saved and can be accessible anytime. | Sí | Sí Amazing statistics and reports |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí Custom Plan Available | Sí | Sí Unlimited |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí Unlimited | Sí | Sí | Sí Yes, For PRO and ADVANCED packages only |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí Unlimited | Sí Saved on server and can be accessed from any time at any place. | Sí | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí | Sí | Sí Sent to email address |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí Push Webpages | Sí | No |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí Graphic design customisation: interface to customize the chat window as you want | Sí | Sí | Sí Several themes and text customization + multiple action buttons and your company logo |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Sí | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Canned responses plus smart answers that are automatically generated. | Sí | Sí | Sí Shortcuts using # symbol in the chat |
| International support | Sí 40+ languages available. | Sí Multilingual support: French, English, Spanish and German. | Sí Multilingual Option | Sí | Sí |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí | Sí Every pages, from referrer to current page with associated time spent |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí Chat and Chat history is transferable to Agent, Group, with visitors detail. | Sí | Sí To a specific operator, a group of operator or the first available operator |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí API: Salesforce, Zendesk... | Sí Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. | Sí | Sí API |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí Fully Customizable | Sí | Sí By time spent |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | Sí | Sí |
| Video chat | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No Not Necessary | Sí | No |
| Remote screenshot | Sí With the use of a 3rd party application. | Sí | Sí | No | |
| API | Sí Open API | Sí Free API | Sí | Sí for visitor customization, agents... | Sí |
| Social Networks | |||||
| Me gusta | Le gusta 51 | Le gusta 31 | Le gusta 11 | Le gusta 0 | Le gusta 31 |
| Sitio web | livechatinc.com/... | iadvize.com/en/ | live2support.com | liveperson.com | heybubble.com |
| @LiveChat | @iadvize | @live2support | @liveperson | @HeyBubbleInc | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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User reviews and comments
I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
Audrina Joy
We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
Live2Support is an easy and affordable live chat for website. live2support.com
I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com