Olark vs ArcChat.com

2017-01-27 07:17:09

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Live chat for small business. Very clean UI. No unnecessary options.
Free trial periodYes Free plan, & all paid plans have 14 days free trialYes 14 days
Pricing plans
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
Launch date2009-08-012015
Web-based ApplicationYesYes Simplified UI for small business
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes through IM clients
Native mobile applicationNo No native app, but any Jabber/XMPP app will workYes Free for Android. iOS coming 2016.
Works for customers on mobile devices?YesYes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash
Chat statisticsYes
Multi-siteYesYes Unlimited
Multiple operatorsYesYes 10 operators per site for same price
Conversation transcriptsYesYes All, missed or none. Also available in Dashboard
Offline messagesYes Messages sent to an email address(es) or into a CRM.Yes
CobrowsingYes push webpagesYes You can see where user is navigating
Visual customizationYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes 75+ options & 1-click palettes
Visitor detailsYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes
Predefined responsesYes Using 3rd Party Macros
International supportYesYes 1 click translation to multi languages or custom translation
Clickpath TrackerYesYes
Transfer to another operatorYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Operators see conversations and can join/leave at any moment
Custom extensionsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsNo We've noticed it only brings more distraction for our clients.
Proactive chat triggersYes Fully customizable rule-based triggersYes Simple to understand "Auto actions" When... Then...
Visitor MonitoringYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Can see who and where are browsing right now
Video chatNoNo
Remote screenshotNoNo
APIYes http://www.olark.com/docsNo We've noticed it only brings more distraction.
Social Networks
Like 9 4
Trial and PricesAll paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
Affiliate / Credit ProgramYesYes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn
Javascript API documentationhttp://www.olark.com/developer
Live chat widget
White Label solutionYes
  • 2016-02-15 18:24:43
    2017-01-27 07:17:09
  • English
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups


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