Olark vs ArcChat.com
Likes 1
Name | Olark | ArcChat.com |
|---|---|---|
| Image |  |  |
| Website | olark.com | |
| Description | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | ArcChat.com was a Live chat for small business. |
| Free trial period | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 days |
| Pricing plans |
Save 35% with a 2 year commitment. |
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| Launch date | Aug. 1st 2009 | 2015 |
| Features | ||
| Web-based Application | Yes | Yes Simplified UI for small business |
| IM (Google Talk, Jabber...) integration | ||
| Desktop Applications | Yes through IM clients | |
| Native mobile application | No No native app, but any Jabber/XMPP app will work | Yes Free for Android. iOS coming 2016. |
| Works for customers on mobile devices? | Yes | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash |
| Chat statistics | Yes | |
| Multi-site | Yes | Yes Unlimited |
| Multiple operators | Yes | Yes 10 operators per site for same price |
| Conversation transcripts | Yes | Yes All, missed or none. Also available in Dashboard |
| Offline messages | Yes Messages sent to an email address(es) or into a CRM. | Yes |
| Cobrowsing | Yes push webpages | Yes You can see where user is navigating |
| Visual customization | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes 75+ options & 1-click palettes |
| Visitor details | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes |
| Predefined responses | Yes Using 3rd Party Macros | |
| International support | Yes | Yes 1 click translation to multi languages or custom translation |
| Clickpath Tracker | Yes | Yes |
| Transfer to another operator | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Operators see conversations and can join/leave at any moment |
| Custom extensions | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | No We've noticed it only brings more distraction for our clients. |
| Proactive chat triggers | Yes Fully customizable rule-based triggers | Yes Simple to understand "Auto actions" When... Then... |
| Visitor Monitoring | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes Can see who and where are browsing right now |
| Video chat | No | No |
| Remote screenshot | No | No |
| API | Yes http://www.olark.com/docs | No We've noticed it only brings more distraction. |
| Social Networks | ||
| Like | Likes 13 | Likes 4 |
| Website | olark.com | |
| Link | Olark | ArcChat.com |
| Screenshot |  |  |
| Trial and Prices | All paid plans come with 14 day free trial.
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| Affiliate / Credit Program | Yes | Yes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn |
| Javascript API documentation | olark.com/... | |
| Live chat widget |  |  |
| White Label solution | Yes |
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