Olark vs ArcChat.com
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Nombre | Olark | ArcChat.com |
|---|---|---|
| Imagen |  |  |
| Sitio web | olark.com | |
| Descripción | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | ArcChat.com was a Live chat for small business. |
| Período de prueba gratuito | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 days |
| Pricing plans |
Save 35% with a 2 year commitment. |
|
| Launch date | 2009-08-01 | 2015 |
| Características | ||
| Web-based Application | Sí | Sí Simplified UI for small business |
| IM (Google Talk, Jabber...) integration | ||
| Desktop Applications | Sí through IM clients | |
| Native mobile application | No No native app, but any Jabber/XMPP app will work | Sí Free for Android. iOS coming 2016. |
| Works for customers on mobile devices? | Sí | Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash |
| Chat statistics | Sí | |
| Multi-site | Sí | Sí Unlimited |
| Multiple operators | Sí | Sí 10 operators per site for same price |
| Conversation transcripts | Sí | Sí All, missed or none. Also available in Dashboard |
| Offline messages | Sí Messages sent to an email address(es) or into a CRM. | Sí |
| Cobrowsing | Sí push webpages | Sí You can see where user is navigating |
| Visual customization | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí 75+ options & 1-click palettes |
| Visitor details | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí |
| Predefined responses | Sí Using 3rd Party Macros | |
| International support | Sí | Sí 1 click translation to multi languages or custom translation |
| Clickpath Tracker | Sí | Sí |
| Transfer to another operator | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Operators see conversations and can join/leave at any moment |
| Custom extensions | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | No We've noticed it only brings more distraction for our clients. |
| Proactive chat triggers | Sí Fully customizable rule-based triggers | Sí Simple to understand "Auto actions" When... Then... |
| Visitor Monitoring | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí Can see who and where are browsing right now |
| Video chat | No | No |
| Remote screenshot | No | No |
| API | Sí http://www.olark.com/docs | No We've noticed it only brings more distraction. |
| Social Networks | ||
| Me gusta | Le gusta 13 | Le gusta 4 |
| Sitio web | olark.com | |
| Enlace | Olark | ArcChat.com |
| Screenshot |  |  |
| Trial and Prices | All paid plans come with 14 day free trial.
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| Affiliate / Credit Program | Sí | Sí Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn |
| Javascript API documentation | olark.com/... | |
| Live chat widget |  |  |
| White Label solution | Sí |
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