Olark vs Zopim (online live chat support software)

Business > Enterprises > Livechat
0
2012-04-15 23:03:12

Olark and Zopim are both live chat support software that help any online business to improve its customer live help by allowing users to have an online livechat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.

They have both a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...

This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.

Websitehttp://www.olark.com/http://www.zopim.com/
Description

Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors.

If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, Meebo, GTalk, etc)

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Live chat widget
Trial and Prices
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • Free Plan (no absolute chat limits, 2 current chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
Launch date2009-08-01
Video tourhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1c
Features
Chat statisticsYesYes
Multi-siteYesYes
Multiple operatorsYesYes
Conversation transcriptsYesYes
Visitor detailsYesYes
Visitor MonitoringYes Right inside the buddy list of your normal IM ProgramYes
Offline messagesYesYes
Predefined responsesYes Using 3rd Party MacrosYes Shortcuts. Also auto-suggests best response based on visitors' questions
Visual customizationYes full CSS customization + whitelabel (non-branded) versionYes
International supportYesYes > 40 languages
Clickpath TrackerYesNo
Transfer to another operatorYes !transfer inside your IM clientYes
Custom extensionsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYesYes Fully customizable rule-based triggers
Native mobile applicationNoNo
CobrowsingYes push webpagesNo
Video chatNoNo
Remote screenshotNoNo
APIYesYes
Affiliate / Credit ProgramYesYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life
Social Networks
Websitehttp://www.olark.com/http://www.zopim.com/
Twitterhttp://www.twitter.com/olarkhttp://twitter.com/zopim
Like 4 33
Embed
  • 2011-07-30 22:24:43
    2012-04-15 23:03:12
  • Livechat
    English
  • Compare Olark vs Zopim (2 well-known livechat solutions)
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

Comments

Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table