Olark vs Zopim (online live chat support software)

Business > Enterprises > Livechat
2
2016-10-19 18:34:30

Olark, LiveChat and Zopim are live chat support software that help any online business to improve its customer live help by allowing users to have an online live chat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.

They have a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...

This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.

To see more live chat solutions, you can check out this comparison table
http://socialcompare.com/en/comparison/compare-live-chat-support-software-help

Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/http://landing.iadvize.com/en/http://arcchat.com/https://www.smartsupp.comhttps://crisp.im
Number of paid customers1600010000
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
Live chat for small business. Very clean UI. No unnecessary options.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Live chat widget
Trial and Prices30 days free trial available, no credit card required.

  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

All paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • [New 2015] Social Customer service solution: http://www.iadvize.com/en/social/

More features: http://www.iadvize.com/en/features/
  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Crisp is free with some paid plugins
Launch date2002-06-252009-08-012010-01-0820152013-04-012015-11-01
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1chttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=g88XoQW9V7U
Features
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes no extra chargeYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Unlimited from the Pro planYes 10 operators per site for same priceYesYes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYesYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes See chat users types in real-time, country, town, social networks, etc
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowYesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYesYes E-mail can be replied
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYesYes- Soon
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYesYes
International supportYes 40+ languages available.YesYesYes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYes Chat support in English, French and CzechYes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYesYesYes Visitor recordingYes Real-time
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYesYes Operators see conversations and can join/leave at any momentYesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...No We've noticed it only brings more distraction for our clients.YesYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYesYes Simple to understand "Auto actions" When... Then...YesYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes iOS, Android
CobrowsingYes With the use of a 3rd party application.Yes push webpagesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes You can see where user is navigatingYes Screen recording-
Video chatNo Not available.NoNoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNo Visitor recording- Soon
Remote screenshotYes With the use of a 3rd party application.NoNoNoYes Screen recording- Soon
APIYes Open API available.Yes http://www.olark.com/docsYesYes Free APINo We've noticed it only brings more distraction.Yes https://developers.smartsupp.com/Yes Api Javascript, REST
Affiliate / Credit ProgramYes 20% lifetime commission off every payment made by referred customers.YesYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for lifeYes 50% of 1st purchase and 10% of monthly subscriptionYes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/http://landing.iadvize.com/en/http://arcchat.com/https://www.smartsupp.comhttps://crisp.im
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/zopimhttp://twitter.com/iadvizehttps://twitter.com/smartsuppcomhttps://twitter.com/crispchat
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  • 2011-07-30 22:24:43
    2016-10-19 18:34:30
  • Livechat
    English
  • Compare Olark vs LiveChat vs Zopim (3 well-known livechat solutions)
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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