Olark vs Zopim (online live chat support software)



Website	http://www.olark.com/	http://www.zopim.com/
Description	Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors. If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, imo.im, GTalk, etc)	Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
Live chat widget
Trial and Prices	All paid plans come with 14 day free trial. *Free Plan* (1 operator with 20 conversations/month) 15 dollars/month (bronze: 1 operator...), 29 dollars/month (gold: 3 operators, SSL security...), 69 dollars/month (platinum: 6 operators, white label, SSL security...) 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)	*Free Plan* (no absolute chat limits, 1 concurrent chats, 1 agent) 9 dollars/month (1 agent) 15 dollars/month (2 agents, customization) 39 dollars/month (5 agents, customization) 99 dollars/month (10 agents, customization, SLA)
Launch date	2009-08-01
Video tour	http://youtu.be/my-b06LmkN0	http://youtu.be/tSRSn9hJU1c
Features
Chat statistics	Yes	Yes
Multi-site	Yes	Yes
Multiple operators	Yes	Yes
Conversation transcripts	Yes	Yes
Visitor details	Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users	Yes
Visitor Monitoring	Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.	Yes
Offline messages	Yes Messages sent to an email address(es) or into a CRM.	Yes
Predefined responses	Yes Using 3rd Party Macros	Yes Shortcuts. Also auto-suggests best response based on visitors' questions
Visual customization	Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee	Yes
International support	Yes	Yes > 40 languages
Clickpath Tracker	Yes	No
Transfer to another operator	Yes type !transfer command to transfer to all available operators, transcript link shows to new operator	Yes
Custom extensions	Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs	Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggers	Yes Fully customizable rule-based triggers	Yes Fully customizable rule-based triggers
Native mobile application	No No native app, but any Jabber/XMPP app will work	Yes iOS for agents
Cobrowsing	Yes push webpages	No
Video chat	No	No
Remote screenshot	No	No
API	Yes http://www.olark.com/docs	Yes
Affiliate / Credit Program	Yes	Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life
Social Networks
Website	http://www.olark.com/	http://www.zopim.com/
Twitter	http://www.twitter.com/olark	http://twitter.com/zopim
Like	6 Likes	39 Likes

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Comments

voted for Zopim (Like)
Posted 2013-05-08 00:18:13 by kkoolook
voted for Olark (Like)
This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
Posted 2013-03-21 16:43:26 by Robert Lounsberry
voted for Zopim (Like)
dashboard and mobile app support is awesome
Posted 2013-02-03 00:10:15 by Darius Cheung
With many competitors in the live chat customer service field, I have found www.heybubble.com to be the easiest, and they actually provide what they sell customer service. If I run into a problem I can talk directly to them and have my question answered. I also love how its free you can't get cheaper than that.
Posted 2013-01-11 22:23:15 by tcocores
voted for Zopim (Like)
so cool cet outil!
Posted 2012-12-29 01:09:50 by Yacine Elhamdaoui
Zoopim have a serius problem with Internet Explorer 8 And they don't have a solution. In my web site http://www.kestore.it IE8 gave 35% of traffic
Posted 2012-10-31 22:18:33 by Pinco Pallo
I checked both and found it very expensive. i rather like Banckle Meeting. its very economic with great user interface and has all the ingredients for perfect audio/video conference. Check it out! http://banckle.com/apps/meeting/overview.html
Posted 2012-10-22 10:32:55 by Abbas Javed
Well i have now used zopim for my site http://rcdahal.com.np
Posted 2012-10-14 12:55:09 by Rc Dahal
I have tried both and I found them really expensive. I have found an alternative which works for me in a free version and their paid version is MUCH CHEAPER. Lime Talk works for me. http://www.limetalk.com
Posted 2012-10-07 07:57:10 by daniel.smith
voted for Olark (Like)
Posted 2012-08-23 23:42:47 by Freebie
voted for Zopim (Like)
this works especially well for small businesses who simply want a no-hassle, great-to-use live chat system
Posted 2012-07-18 17:21:37 by jackasslim
voted for this Comparison (Like)
Posted 2012-07-06 21:28:59 by Alexis
voted for Zopim (Like)
Awesome service :)
Posted 2012-06-14 13:14:54 by Israel Bjorn Martinez
voted for Zopim (Like)
Posted 2012-06-04 09:21:51 by travel10
We are using Olark for http://www.WebSolutionz.in
Posted 2012-05-23 06:49:10 by Sam
voted for Olark (Like)
Been Using this for quite some time. :)
Posted 2012-02-09 12:47:21 by Bijay Rungta
voted for Zopim (Like)
We use Zopim and love! http://www.gyrofish.com.au
Posted 2012-02-03 13:31:06 by b0ardz
voted for Zopim (Like)
I am going with Zopim for my chat platform as well. Excellent features and a great team http://www.cumult.com
Posted 2011-11-13 03:22:13 by krishnarc
voted for Zopim (Like)
Nice looking
Posted 2011-07-11 05:38:03 by samwize
voted for Zopim (Like)
Posted 2011-03-12 16:02:09 by Yeo Zhe Benedict
voted for Zopim (Like)
Posted 2011-03-10 16:52:25 by WenChao Ng
voted for Zopim (Like)
I like the complete dashboard with useful tools like shortcut answers. I don't like that it's in flash. I would love that they use status instead of messages like olark to notify user presence in IM mode.
Posted 2011-03-09 09:16:29 by Seralo
voted for Olark (Like)
I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)
Posted 2011-03-09 09:14:25 by Seralo
voted for Zopim (Like)
Been using zopim for a while now - like!
Posted 2011-03-09 04:37:08 by Michael Cho
voted for Zopim (Like)
best product out there.
Posted 2011-03-09 02:20:18 by jarrold
voted for Zopim (Like)
Posted 2011-03-08 12:26:15 by Jeffrey Tiong
voted for Zopim (Like)
Zopim is awesome!
Posted 2011-03-08 08:59:22 by Michelle Alphonso
voted for Zopim (Like)
naise
Posted 2011-03-08 07:55:41 by Huang Yaoquan
voted for Zopim (Like)
Posted 2011-03-08 05:18:38 by Susan Sng
voted for Zopim (Like)
Cool stuff and great team !!!
Posted 2011-03-08 03:59:00 by Derrick Lee
voted for Zopim (Like)
Very good live chat help! Love it! Works fantastic on my website!
Posted 2011-03-08 03:34:31 by Jamen Loh
voted for Zopim (Like)
nice design, light and powerful, zopim rocks!
Posted 2011-03-08 02:55:28 by Guangchen Wang
voted for Zopim (Like)
Used to be on free livechat alternatives, paid for Zopim a few months back and never looked back.
Posted 2011-03-08 02:38:42 by Mark Goh
voted for Zopim (Like)
the system is quite robust.
Posted 2011-03-08 02:35:37 by laozi
voted for Zopim (Like)
Posted 2011-03-08 01:52:32 by daphnegong
voted for Zopim (Like)
Posted 2011-03-08 01:49:41 by Jason Chin
voted for Zopim (Like)
Posted 2011-03-08 01:48:26 by Sang Wuoh
voted for Zopim (Like)
i use this for my website. love it as it syncs best with my IMs.
Posted 2011-03-08 01:47:32 by Bjorn Lee
voted for Zopim (Like)
Posted 2011-03-08 01:37:34 by Dionis Chiua
voted for Zopim (Like)
Posted 2011-03-07 21:16:06 by Manesh Ranee
voted for Zopim (Like)
Posted 2011-03-07 19:34:40 by Yan
voted for Zopim (Like)
Zopim's Cool!
Posted 2011-03-07 19:06:57 by Jannis Wah
voted for Olark (Like)
:-)
Posted 2011-03-07 18:54:49 by bcx
voted for Zopim (Like)
Best live chat product i've seen.
Posted 2011-03-07 18:06:52 by Elvin Li
voted for Zopim (Like)
Posted 2011-03-07 17:48:39 by Ashis Lakra
voted for Zopim (Like)
Posted 2011-03-07 17:33:09 by Tim Slater
voted for Zopim (Like)
Posted 2011-03-07 17:26:58 by Michael Sien
voted for Zopim (Like)
Posted 2011-03-07 17:24:50 by Eelin Kyoshi
voted for Zopim (Like)
Posted 2011-03-07 17:17:26 by Garry Huang
voted for Zopim (Like)
I like!!!!
Posted 2011-03-07 16:56:23 by Julian Low Junliang