Olark, LiveChat and Zopim are live chat support software that help any online business to improve its customer live help by allowing users to have an online live chat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.
They have a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...
This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.
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|Number of paid customers||10000||12000|
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
LiveChat is a premium live chat and help desk
software that helps businesses provide amazing customer service and
increase online sales!
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
|Live chat widget|
|Trial and Prices||All paid plans come with 14 day free trial.
No limits of concurrent chats, internal chat for operators available.
|Chat statistics||Yes||Yes 25+ values, interactive graphs, customizable reports available||Yes|
|Multi-site||Yes||Yes Different customizations for each site available.||Yes|
|Conversation transcripts||Yes||Yes Saved on server, so can be accessed from any place at any time||Yes|
|Visitor details||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes + Geolocation||Yes|
|Visitor Monitoring||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes||Yes|
|Offline messages||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes|
|Predefined responses||Yes Using 3rd Party Macros||Yes Tag-based||Yes|
|Visual customization||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes use existing templates or create your own customization||Yes|
|International support||Yes||Yes Multilingual + option to customize localization||Yes|
|Transfer to another operator||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes Chat history is transferred along with the visitor.||Yes|
|Proactive chat triggers||Yes Fully customizable rule-based triggers||Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables||Yes|
|Native mobile application||No No native app, but any Jabber/XMPP app will work||Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)||Yes iOS for agents|
|Cobrowsing||Yes push webpages||Yes||No|
|Video chat||No||No not planned - not necessary :)||No|
|Remote screenshot||No||Yes Remote desktop||No|
|Affiliate / Credit Program||Yes||Yes 20% commision on each order value||Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life|