Olark vs Zopim (online live chat support software)

Business > Enterprises > Livechat
2015-10-29 23:51:26

Olark, LiveChat and Zopim are live chat support software that help any online business to improve its customer live help by allowing users to have an online live chat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.

They have a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...

This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.

To see more live chat solutions, you can check out this comparison table

Number of paid customers1000012000

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!
It is available on Windows, Mac, iPhone, iPad and Android.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Live chat widget
Trial and PricesAll paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • 30 days free trial (up to 100 operators)
  • then starts with $36/month

No limits of concurrent chats, internal chat for operators available.
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
Launch date2009-08-012002-06-25
Video tourhttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/tSRSn9hJU1c
Chat statisticsYesYes 25+ values, interactive graphs, customizable reports availableYes
Multi-siteYesYes Different customizations for each site available.Yes
Multiple operatorsYesYesYes
Conversation transcriptsYesYes Saved on server, so can be accessed from any place at any timeYes
Visitor detailsYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes + GeolocationYes
Visitor MonitoringYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes
Offline messagesYes Messages sent to an email address(es) or into a CRM.YesYes
Predefined responsesYes Using 3rd Party MacrosYes Tag-basedYes
Visual customizationYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes use existing templates or create your own customizationYes
International supportYesYes Multilingual + option to customize localizationYes
Clickpath TrackerYesYesNo
Transfer to another operatorYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Chat history is transferred along with the visitor.Yes
Custom extensionsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/apiYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes Fully customizable rule-based triggersYes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variablesYes
Native mobile applicationNo No native app, but any Jabber/XMPP app will workYes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)Yes iOS for agents
CobrowsingYes push webpagesYesNo
Video chatNoNo not planned - not necessary :)No
Remote screenshotNoYes Remote desktopNo
APIYes http://www.olark.com/docsYesYes
Affiliate / Credit ProgramYesYes 20% commision on each order valueYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life
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  • 2011-07-30 22:24:43
    2015-10-29 23:51:26
  • Livechat
  • Compare Olark vs LiveChat vs Zopim (3 well-known livechat solutions)
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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