Olark and Zopim are live chat support software that help any online business to improve its customer live help by allowing users to have an online live chat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.
They have a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...
This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.
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Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
|Live chat widget|
|Trial and Prices||All paid plans come with 14 day free trial.
|Visitor details||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes|
|Visitor Monitoring||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes|
|Offline messages||Yes Messages sent to an email address(es) or into a CRM.||Yes|
|Predefined responses||Yes Using 3rd Party Macros||Yes|
|Visual customization||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes|
|Transfer to another operator||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes|
|Proactive chat triggers||Yes Fully customizable rule-based triggers||Yes|
|Native mobile application||No No native app, but any Jabber/XMPP app will work||Yes iOS for agents|
|Cobrowsing||Yes push webpages||No|
|Affiliate / Credit Program||Yes||Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life|