Olark vs Zopim (online live chat support software)

Business > Enterprises > Livechat
1
2014-10-07 23:42:48

Olark and Zopim are live chat support software that help any online business to improve its customer live help by allowing users to have an online live chat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.

They have a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...

This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.

To see more live chat solutions, you can check out this comparison table
http://socialcompare.com/en/comparison/compare-live-chat-support-software-help

Websitehttp://www.olark.com/http://www.zopim.com/
Description

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Live chat widget
Trial and PricesAll paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)
Launch date2009-08-01
Video tourhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1c
Features
Chat statisticsYesYes
Multi-siteYesYes
Multiple operatorsYesYes
Conversation transcriptsYesYes
Visitor detailsYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes
Visitor MonitoringYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes
Offline messagesYes Messages sent to an email address(es) or into a CRM.Yes
Predefined responsesYes Using 3rd Party MacrosYes
Visual customizationYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes
International supportYesYes
Clickpath TrackerYesNo
Transfer to another operatorYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes
Custom extensionsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes Fully customizable rule-based triggersYes
Native mobile applicationNo No native app, but any Jabber/XMPP app will workYes iOS for agents
CobrowsingYes push webpagesNo
Video chatNoNo
Remote screenshotNoNo
APIYes http://www.olark.com/docsYes
Affiliate / Credit ProgramYesYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life
Social Networks
Websitehttp://www.olark.com/http://www.zopim.com/
Twitterhttp://www.twitter.com/olarkhttp://twitter.com/zopim
Like 8 42
Embed
  • 2011-07-30 22:24:43
    2014-10-07 23:42:48
  • Livechat
    English
  • Compare Olark vs Zopim (2 well-known livechat solutions)
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • This comparison is about Olark vs Zopim, that is the reason I am not adding other solutions! there is another comparison for that...
    Posted 2014-08-05 23:07:36 by Vanina
  • Why don't you include Lime Talk (www.limetalk.com) in the comparison. It seems to have all the features but for much better price.
    Posted 2014-07-31 11:26:06 by mickalm
  • There’s a new service that has realtime screencapture of your visitor. They are now in beta https://zentools.info/ZenTools/En
    es Posted 2013-12-04 09:55:04 by Mario Luanco
  • voted for Zopim (Like)
    Testé sur un site web Joomla et ça fonctionne bien. Nous avons utilisé la version gratuite. Nous allons migrer vers la version payante lorsque notre site web sera plus populaire, c'est sûr! Merci Zopim pour ce bon service. Steve
    Français Posted 2013-09-25 16:24:15 by Steve Gosselin
  • Hey i am also now using Zopim Livechat on my website http://webdevelopernepal.net and http://dpradhan.com.np
    Posted 2013-08-07 12:45:19 by Dipendra Pradhan
  • voted for Olark (Like)
    Posted 2013-07-24 23:32:36 by A l'anis
  • voted for Zopim (Like)
    nice design, reasonable prices. Using it actively on http://www.aaavitamins.com
    Posted 2013-06-26 07:50:51 by AllenF
  • voted for Olark (Like)
    I think it's time to create comparison http://www.p3chat.com vs Zopim
    Posted 2013-06-13 16:43:23 by andrew.wiles
  • voted for Zopim (Like)
    Posted 2013-06-02 21:46:30 by Wildstyle
  • Nice comparison. We used to use Zopim, and now moved to Gaglers which costs us $49 for unlimited agents - http://gaglers.com
    Posted 2013-05-25 14:20:08 by Olya George
  • voted for Zopim (Like)
    Posted 2013-05-08 00:18:13 by kkoolook
  • voted for Olark (Like)
    This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
    Posted 2013-03-21 16:43:26 by Robert Lounsberry
  • voted for Zopim (Like)
    dashboard and mobile app support is awesome
    Posted 2013-02-03 00:10:15 by Darius Cheung
  • With many competitors in the live chat customer service field, I have found www.heybubble.com to be the easiest, and they actually provide what they sell customer service. If I run into a problem I can talk directly to them and have my question answered. I also love how its free you can't get cheaper than that.
    Posted 2013-01-11 22:23:15 by tcocores
  • voted for Zopim (Like)
    so cool cet outil!
    Français Posted 2012-12-29 01:09:50 by Yacine Elhamdaoui
  • Zoopim have a serius problem with Internet Explorer 8 And they don't have a solution. In my web site http://www.kestore.it IE8 gave 35% of traffic
    Posted 2012-10-31 22:18:33 by Pinco Pallo
  • I checked both and found it very expensive. i rather like Banckle Meeting. its very economic with great user interface and has all the ingredients for perfect audio/video conference. Check it out! http://banckle.com/apps/meeting/overview.html
    Posted 2012-10-22 10:32:55 by Abbas Javed
  • I have tried both and I found them really expensive. I have found an alternative which works for me in a free version and their paid version is MUCH CHEAPER. Lime Talk works for me. http://www.limetalk.com
    Posted 2012-10-07 07:57:10 by daniel.smith
  • voted for Olark (Like)
    Posted 2012-08-23 23:42:47 by Freebie
  • voted for Zopim (Like)
    this works especially well for small businesses who simply want a no-hassle, great-to-use live chat system
    Posted 2012-07-18 17:21:37 by jackasslim
  • voted for this Comparison (Like)
    Posted 2012-07-06 21:28:59 by Alexis
  • voted for Zopim (Like)
    Awesome service :)
    Posted 2012-06-14 13:14:54 by Israel Bjorn Martinez
  • voted for Zopim (Like)
    Posted 2012-06-04 09:21:51 by travel10
  • We are using Olark for http://www.WebSolutionz.in
    Posted 2012-05-23 06:49:10 by Sam
  • voted for Olark (Like)
    Been Using this for quite some time. :)
    Posted 2012-02-09 12:47:21 by Bijay Rungta
  • voted for Zopim (Like)
    We use Zopim and love! http://www.gyrofish.com.au
    Posted 2012-02-03 13:31:06 by b0ardz
  • voted for Zopim (Like)
    I am going with Zopim for my chat platform as well. Excellent features and a great team http://www.cumult.com
    Posted 2011-11-13 03:22:13 by krishnarc
  • voted for Zopim (Like)
    Nice looking
    Posted 2011-07-11 05:38:03 by samwize
  • voted for Zopim (Like)
    Posted 2011-03-12 16:02:09 by Yeo Zhe Benedict
  • voted for Zopim (Like)
    Posted 2011-03-10 16:52:25 by WenChao Ng
  • voted for Zopim (Like)
    I like the complete dashboard with useful tools like shortcut answers. I don't like that it's in flash. I would love that they use status instead of messages like olark to notify user presence in IM mode.
    Posted 2011-03-09 09:16:29 by Seralo
  • voted for Olark (Like)
    I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)
    Posted 2011-03-09 09:14:25 by Seralo
  • voted for Zopim (Like)
    Been using zopim for a while now - like!
    Posted 2011-03-09 04:37:08 by Michael Cho
  • voted for Zopim (Like)
    best product out there.
    Posted 2011-03-09 02:20:18 by jarrold
  • voted for Zopim (Like)
    Posted 2011-03-08 12:26:15 by Jeffrey Tiong
  • voted for Zopim (Like)
    Zopim is awesome!
    Posted 2011-03-08 08:59:22 by Michelle Alphonso
  • voted for Zopim (Like)
    naise
    Posted 2011-03-08 07:55:41 by Huang Yaoquan
  • voted for Zopim (Like)
    Posted 2011-03-08 05:18:38 by Susan Sng
  • voted for Zopim (Like)
    Cool stuff and great team !!!
    Posted 2011-03-08 03:59:00 by Derrick Lee
  • voted for Zopim (Like)
    Very good live chat help! Love it! Works fantastic on my website!
    Posted 2011-03-08 03:34:31 by Jamen Loh
  • voted for Zopim (Like)
    nice design, light and powerful, zopim rocks!
    Posted 2011-03-08 02:55:28 by Guangchen Wang
  • voted for Zopim (Like)
    Used to be on free livechat alternatives, paid for Zopim a few months back and never looked back.
    Posted 2011-03-08 02:38:42 by Mark Goh
  • voted for Zopim (Like)
    the system is quite robust.
    Posted 2011-03-08 02:35:37 by laozi
  • voted for Zopim (Like)
    Posted 2011-03-08 01:52:32 by daphnegong
  • voted for Zopim (Like)
    Posted 2011-03-08 01:49:41 by Jason Chin
  • voted for Zopim (Like)
    Posted 2011-03-08 01:48:26 by Sang Wuoh
  • voted for Zopim (Like)
    i use this for my website. love it as it syncs best with my IMs.
    Posted 2011-03-08 01:47:32 by Bjorn Lee
  • voted for Zopim (Like)
    Posted 2011-03-08 01:37:34 by Dionis Chiua
  • voted for Zopim (Like)
    Posted 2011-03-07 21:16:06 by Manesh Ranee
  • voted for Zopim (Like)
    Posted 2011-03-07 19:34:40 by Yan
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