Olark vs Zopim (online live chat support software)

Business > Enterprises > Livechat
1
2016-05-11 19:47:59

Olark, LiveChat and Zopim are live chat support software that help any online business to improve its customer live help by allowing users to have an online live chat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.

They have a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...

This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.

To see more live chat solutions, you can check out this comparison table
http://socialcompare.com/en/comparison/compare-live-chat-support-software-help

Websitehttp://landing.iadvize.com/en/http://www.olark.com/http://arcchat.com/http://www.zopim.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttps://www.smartsupp.comhttps://crisp.im
Number of paid customers1000012000
Description

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Live chat for small business. Very clean UI. No unnecessary options.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Live chat widget
Trial and Prices

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • [New 2015] Social Customer service solution: http://www.iadvize.com/en/social/

More features: http://www.iadvize.com/en/features/
All paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Crisp is free with some paid plugins
Launch date2010-01-082009-08-0120152002-06-252013-04-012015-11-01
Video tourhttp://youtu.be/u0gxq6Gu5uEhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=g88XoQW9V7U
Features
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYesYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.YesYes
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYesYes UnlimitedYesYes LiveChat can be added to multiple websites and customized per each.Yes no extra chargeYes Unlimited
Multiple operatorsYes Unlimited from the Pro planYesYes 10 operators per site for same priceYesYes Available, every operator can have their own account.YesYes Unlimited
Conversation transcriptsYes Unlimited from the Pro planYesYes All, missed or none. Also available in DashboardYesYes All chats are stored in LiveChat and can be accessed later on.YesYes
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes See chat users types in real-time, country, town, social networks, etc
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Can see who and where are browsing right nowYesYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.YesYes
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.YesYesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYes E-mail can be replied
Predefined responsesYesYes Using 3rd Party MacrosYesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes- Soon
Visual customizationYes Graphic design customisation: interface to customize the chat window as you wantYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes 75+ options & 1-click palettesYesYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.YesYes
International supportYes Multilingual support: French, English, Spanish and German.YesYes 1 click translation to multi languages or custom translationYesYes 40+ languages available + option to customize localization.Yes Chat support in English, French and CzechYes 25 languages
Clickpath TrackerYesYesYesNoYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Visitor recordingYes Real-time
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Operators see conversations and can join/leave at any momentYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes API: Salesforce, Zendesk...Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsNo We've noticed it only brings more distraction for our clients.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYesYes
Proactive chat triggersYesYes Fully customizable rule-based triggersYes Simple to understand "Auto actions" When... Then...YesYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.YesYes
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No No native app, but any Jabber/XMPP app will workYes Free for Android. iOS coming 2016.NoYes Mobile apps for iOS and Android devices.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes iOS, Android
CobrowsingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes push webpagesYes You can see where user is navigatingNoYes Available via a 3rd party integration.Yes Screen recording-
Video chatYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoNoNo Not available.No Visitor recording- Soon
Remote screenshotNoNoNoYes Available via integrations with 3rd party apps.Yes Screen recording- Soon
APIYes Free APIYes http://www.olark.com/docsNo We've noticed it only brings more distraction.YesYes Open API available.Yes https://developers.smartsupp.com/Yes Api Javascript, REST
Affiliate / Credit ProgramYes 50% of 1st purchase and 10% of monthly subscriptionYesYes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earnYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for lifeYes 20% commision on each order value
Social Networks
Websitehttp://landing.iadvize.com/en/http://www.olark.com/http://arcchat.com/http://www.zopim.com/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttps://www.smartsupp.comhttps://crisp.im
Twitterhttp://twitter.com/iadvizehttp://www.twitter.com/olarkhttp://twitter.com/zopimhttp://twitter.com/LiveChathttps://twitter.com/smartsuppcomhttps://twitter.com/crispchat
Like 17 8 4 44 27 5 6
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  • 2011-07-30 22:24:43
    2016-05-11 19:47:59
  • Livechat
    English
  • Compare Olark vs LiveChat vs Zopim (3 well-known livechat solutions)
  • Public
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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