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2013-11-07 17:11:51
Compare ASP Standard Support vs ASP Advantage Premium Support vs 24x7 Support vs ASP Enterprise Support
ASP Standard SupportASP Advantage Premium Support24x7 SupportASP Enterprise Support
Hours of Coverage8am - 8pm EST Mon. - Fri.8am - 8pm EST Mon. - Fri.24x7x3658am - 8pm EST Mon. - Fri.
Coverage TypePhone, Email & Remote Technical SupportPhone, Email & Remote Technical SupportPhone, Email & Remote Technical Support. 24x7 Support (for production issues)Phone, Email & Remote Technical Support
Priority EscalationNoYesNoYes
Number of Servers1114
Free Professional Services WorkNoNoNoYes
Dedicated TAG*YesYesYesYes
Software Assurance**YesYesYesYes
Knowledge Center AccessYesYesYesYes
Advantage Resource Center AccessYesYesYesYes
Advangage EnhancementsNoYesNoNo
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    2013-11-07 17:11:51
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  • Compare ASP Standard Support vs ASP Advantage Premium Support vs 24x7 Support vs ASP Enterprise Support
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