LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

All live chats comparison
livechat
Site webhttps://www.livechatinc.com/
Période d'essai gratuiteOui 30 days, no credit card required.
Tarifs
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

Date de lancement2002-06-25
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Applications bureau (desktop)Oui Desktop apps for Windows and Mac OS X.
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteOui There's no limit. One account can be used to manage multiple websites.
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.
CobrowsingOui With the use of a 3rd party application.
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
MultilingueOui 40+ languages available.
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chatNon
Capture d'écran à distanceOui With the use of a 3rd party application.
APIOui Open API available.
Réseaux sociaux
J'aime 1
Site webhttps://www.livechatinc.com/
Twitterhttp://twitter.com/LiveChat
Facebookhttp://facebook.com/LiveChat
Live chat widget
Capture d'écran
  • 2016-02-22 17:10:50
    2016-10-19 18:21:44
  • English
  • Publique
    Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Commentaires

  • a voté pour ce Elément (J'aime)
    Posté 2016-10-19 18:11:11 par daniel
  • suggère de mettre la valeur de Nom à LiveChat
    English Posté 2016-10-19 18:02:28 par daniel

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