History of livechat

Last update 2016-10-19 18:21:44

Creation date 2016-02-22 17:10:50

daniel on 2016-10-19 18:21:44
Webseite
https://www.livechatinc.com/
Bild
https://socialcompare.com/u/1610/livechat-logo-500x500_a16729c68b8d1acac93efbecccb6b36e.png https://socialcompare.com/u/1610/livechat-logo-500x500-3jrh0imk.png
Beschreibung
LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.
Key LiveChat advantages:
- give customer service at any time of the day or night
- interact with customers on the website
- make extra sales from using the service
- provide valuable business insight on website visitors
Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers
Kostenlose Testphase
yes 30 days, no credit card required.
Pricing plans
- Starter Plan: $16 / month / account
- Regular Plan: $30 / month / account
- Team Plan: $33 / month / account
- Enterprise Plan: $50 / month / account
- Enterprise Plus Plan: $149 / month / account
There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/
Launch date
2002-06-25
Web-based Application
yes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integration
no LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Desktop Applications
yes Desktop apps for Windows and Mac OS X.
Native mobile application
yes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?
yes Optimized for mobile devices does not require Flash to work.
Chat statistics
yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-site
yes There's no limit. One account can be used to manage multiple websites.
Multiple operators
yes Every user can have their own account. Different agent roles available.
Conversation transcripts
yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.
Offline messages
yes Offline messages are saved as tickets, forwarded to a help desk or email address.
Cobrowsing
yes With the use of a 3rd party application.
Visual customization
yes Several chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor details
yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responses
yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
International support
yes 40+ languages available.
Clickpath Tracker
yes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfer to another operator
yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensions
yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.
Proactive chat triggers
yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.
Visitor Monitoring
yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.
Video chat
no
Remote screenshot
yes With the use of a 3rd party application.
API
yes Open API available.
Twitter
http://twitter.com/LiveChat
Facebook
http://facebook.com/LiveChat
Live chat widget
https://socialcompare.com/u/1610/welcome-to-livechat-2-900x600_5c77faf926d0b187c992490e963d409e.png https://socialcompare.com/u/1610/welcome-to-livechat-2-900x600-3jrhkt7u.png
Screenshot
https://socialcompare.com/u/1610/livechat-chats-1402x_aa281c5450abc046d8317d7531596739.png https://socialcompare.com/u/1610/livechat-chats-1402x-3jrht7hm.png
b527856 on 2016-02-22 17:10:50
Mode
70
Name
livechat
Viewer
public
Editor
public
Category
livechat

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