| Webseite | livechatinc.com |
|---|
| Video | |
|---|
| Kostenlose Testphase | Ja 30 days, no credit card required. |
|---|
| Pricing plans |
- Starter Plan: $16 / month /
account
- Regular Plan: $30 / month /
account
- Team Plan: $33 / month / account
- Enterprise Plan: $50 / month /
account
- Enterprise Plus Plan: $149 / month /
account
There's no limit of active chats going at any one
time.
Full pricing details available at:
livechatinc.com/... |
|---|
| Launch date | 2002-06-25 |
|---|
| Eigenschaften | |
|---|
| Web-based Application | Ja Compatible with all up-to-date browsers. |
|---|
| IM (Google Talk, Jabber...) integration | Nein LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
|---|
| Desktop Applications | Ja Desktop apps for Windows and Mac OS X. |
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| Native mobile application | Ja Mobile applications for iPad, iPhone, and Android devices. |
|---|
| Works for customers on mobile devices? | Ja Optimized for mobile devices does not require Flash to work. |
|---|
| Chat statistics | Ja Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
|---|
| Multi-site | Ja There's no limit. One account can be used to manage multiple websites. |
|---|
| Multiple operators | Ja Every user can have their own account. Different agent roles available. |
|---|
| Conversation transcripts | Ja Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
|---|
| Offline messages | Ja Offline messages are saved as tickets, forwarded to a help desk or email address. |
|---|
| Cobrowsing | Ja With the use of a 3rd party application. |
|---|
| Visual customization | Ja Several chat window themes to choose from. CSS customization, branding and white label version are available. |
|---|
| Visitor details | Ja Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
|---|
| Predefined responses | Ja Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
|---|
| International support | Ja 40+ languages available. |
|---|
| Clickpath Tracker | Ja The user's browsing path is displayed in real-time to provide details on visited pages. |
|---|
| Transfer to another operator | Ja Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
|---|
| Custom extensions | Ja 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
|---|
| Proactive chat triggers | Ja LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
|---|
| Visitor Monitoring | Ja Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
|---|
| Video chat | Nein |
|---|
| Remote screenshot | Ja With the use of a 3rd party application. |
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| API | Ja Open API available. |
|---|
| Social Networks | |
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| Twitter | |
|---|
| Facebook | facebook.com/... |
|---|
| Webseite | livechatinc.com |
|---|
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