| Webseite | whoson.com/... |
|---|
| Video |  |
|---|
| Kostenlose Testphase | Ja 30 Day Free Trial. No Credit Card Needed |
|---|
| Pricing plans | Free Trial
• Basic - $20/mth p/user (3 Users)
• Standard - $30/mth p/user (5 Users)
• Professional - $45/mth p/user (10 Users)
• Enterprise - Contact Us
• Installable - Contact Us |
|---|
| Launch date | 2003-11-20 |
|---|
| Eigenschaften | |
|---|
| Web-based Application | Ja |
|---|
| IM (Google Talk, Jabber...) integration | |
|---|
| Desktop Applications | Ja |
|---|
| Native mobile application | Ja Iphone & Ipad |
|---|
| Works for customers on mobile devices? | Ja |
|---|
| Chat statistics | Ja 80+ Reports - Visitor & Agent |
|---|
| Multi-site | Ja Unlimited Domains. Customisation for each site available |
|---|
| Multiple operators | Ja |
|---|
| Conversation transcripts | Ja Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown. |
|---|
| Offline messages | Ja Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets |
|---|
| Cobrowsing | Ja Co-browsing, push pages, receive & sent all file formats |
|---|
| Remote control | Ja |
|---|
| Visual customization | Ja Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc |
|---|
| Visitor details | Ja Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more |
|---|
| Predefined responses | Ja Unlimited Canned Responses with shortcuts |
|---|
| Integrated Knowledge Base | Ja |
|---|
| International support | Ja UK & USA Offices 45 Languages |
|---|
| Clickpath Tracker | Ja Every page with time spent |
|---|
| Transfer to another operator | Ja Transfer easily between agent, department with all chat history |
|---|
| Custom extensions | Ja Javascript,Dynamics, SalesForce, Sugar CRM and more |
|---|
| Proactive chat triggers | Ja Rule-based triggers. Fully customisable |
|---|
| Chat Translation | 40+ Languages Translated |
|---|
| Visitor Monitoring | Ja Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More |
|---|
| Video chat | Ja |
|---|
| Remote screenshot | Ja |
|---|
| API | Ja |
|---|
| File Uploads | Ja All Formats |
|---|
| Skill based | Ja Training Avaliable |
|---|
| Operator to Operator Chat | Yes |
|---|
| Alerte en temps réel | Ja |
|---|
| Social Networks | |
|---|
| Webseite | whoson.com/... |
|---|
| Twitter | |
|---|
| Facebook | facebook.com/... |
|---|
User reviews and comments