eAssistance Pro vs live2support

Business > Enterprises > Livechat
2015-10-13 15:05:59
eAssistance pro vs live2support
eAssistance Pro Live chat SolutionLive2Support

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

Video tourhttps://www.youtube.com/watch?v=gli3psQsSPkhttps://www.youtube.com/watch?v=p7hiuyrK-Tg
Free trial periodYes 15 days - Try full features, no credit card requiredYes 15 days free trial
Pricing plans

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
Launch date2013-01-232003-11-07
Web-based ApplicationYesYes HTML 5 Supportive
IM (Google Talk, Jabber...) integrationYes GTalk
Desktop ApplicationsYes Windows PlatformYes Windows, Mac OS and IM Clients
Native mobile applicationYes Web console for mobile devicesYes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.
Works for customers on mobile devices?Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.
Chat statisticsYes Complete chat statistics with reports and analyticsYes Chat Transcripts is saved and can be accessible anytime.
Multi-siteYes Unlimited site accessYes Custom Plan Available
Multiple operatorsYes Depends upon subscription packageYes
Conversation transcriptsYes Saved both on server and on local systemYes Saved on server and can be accessed from any time at any place.
Offline messagesYesYes
CobrowsingYesYes Push Webpages
Visual customizationYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes
Visitor detailsYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time
Predefined responsesYes Canned responses available, Can be created by both admin and operators.Yes
International supportYes 20 LanguagesYes Multilingual Option
Clickpath TrackerYesYes
Transfer to another operatorYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes Chat and Chat history is transferable to Agent, Group, with visitors detail.
Custom extensionsYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.
Proactive chat triggersYesYes Fully Customizable
Visitor MonitoringYes Complete details through ‘visitors’ section from Operator consolesYes
Video chatNoNo Not Necessary
Remote screenshotNoYes
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  • 2013-11-29 08:01:17
    2015-10-13 15:05:59
  • Livechat
  • Compare eAssistance Pro Live chat Solution vs Live2Support
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