Virtual Call Center Job Comparison

	Alorica	Amazon	American Express	Apple	BSG VoiceLog	CenturyLink	Concentrix	Convergys	Enterprise	Expert Global Solutions	Hilton	HSN	Kelly Connect	Live Ops	New Corp	Support.com	Sutherland	Sykes	teleNetwork	TeleTech	Transcom	uHaul	Ver-A-Fast	VIPDesk Connect	Working Solutions	World Travel Holdings

Employee or Contractor	Employee	Employee	Employee	Employee	Contractor	Employee	Employee	Employee	Employee	Employee	Employee	Employee		Contractor	Employee	Employee	Employee	Employee	Employee	Employee	Employee	Employee	Contractor	Employee	Contractor	Employee
Pay per minute or hour	Project Dependent	Hour	Hour	Hour	Hour	Hour	Hour	Hour	Hour	Hour	Hour	Hour	Hour	Project Dependent	Hour	Hour	Hour	Hour	Hour	Hour	Hourly	Hour	Hour	Hour	Minute	Hour
Number of hours	10 hour weekly minimum	Full-Time	Full-Time (limited PT slots)	Full-Time, Part-Time		Part-Time	Full-Time and Part-Time	Full-Time and Part-Time	Full-Time	Full-Time	Full-Time and Part-Time	Full-Time and Part-Time	Full-Time and Part-Time	No minimum	Full-Time and Part-Time		Full-Time and Part-Time	Full-Time and Part-Time	Full-Time and Part-Time	Part-Time, 20-30 hours per week	Full-Time	Full-Time	16 hour minimum	Full-Time and Part-Time	Minimum number of hours specified in contract	Full-Time
Type of services	Customer Service; Technical Support; Sales	Customer Service	Customer Service; Sales; Travel	Technical Support; Sales; Billing	Third Party Verification	Technical Support; Customer Service; Sales	Customer Service; Technical Support	Customer Service; Technical Support; Sales	Customer Service; Sales	Customer Service	Customer Service; Sales	Sales	Technical Support	Customer Service; Sales; Insurance; Roadside Assistance	Customer Service	Technical Support	Customer Service	Customer Service; Technical Support; Sales	Customer Service; Technical Support	Customer Service; Technical Support; Sales	Customer Service, Technical Support	Customer Service; Sales; Roadside Assistance	Third Party Verification	Customer Service; Technical Support	Customer Service; Technical Support; Sales	Customer Service; Sales
Type of interaction	Inbound calls	Inbound calls and chats	Inbound calls	Inbound calls, chats, and emails	Inbound calls	Inbound and outbound calls	Inbound calls	Inbound calls	Inbound calls	Inbound calls, chats, and emails	Inbound calls	Inbound calls	Inbound calls and chats	Inbound calls	Inbound calls	Inbound calls and chats; Outbound calls	Inbound calls	Inbound calls	Inbound Calls	Inbound calls, chats, and video calls	Inbound Calls	Inbound calls	Inbound calls	Inbound calls, chats, and emails	Inbound calls and chats	Inbound calls
Base Pay	$9-$11 hourly	$10 Hour	$15.63+ Hourly	$15+ hourly	$8-$9 Hourly	$12+ Hourly	$9-$13 Hourly	$9-$11 Hourly	$12.50+ Hourly	$9.50-$11 Hourly	$9-$11 Hourly	$10-$12 Hourly	$10-$14	$12-$14 Hourly	$10 Hourly	$10-$12 Hourly	$10-$15 Hourly	$7.25-$10 Hourly	$9-$11 Hourly	$8-$10 Hourly	$9+	$10 hourly	$7-$8 Hourly	$9.75-$11 Hourly	$9-$15 Hourly	$9.50-$12.75
Pay Schedule		Bi-weekly	Bi-weekly	Bi-weekly	Biweekly		Bi-weekly	Bi-weekly	Bi-weekly		Bi-weekly		Weekly	Bi-monthly		Bi-weekly	Bi-weekly	Bi-weekly	Bi-weekly	Bi-weekly	Bi-Monthly	Bi-weekly		Bi-weekly	Bi-monthly	Bi-weekly
Landline Required	Yes	No	Yes	No	Yes	Yes	Yes	No	No		Yes	No	Yes	Yes	Yes	No	No	Yes	No	No		No	Yes	No	-	Yes
Benefits		Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	-	No	Yes	Yes	Yes	Yes	Yes	Yes		Yes	No	Yes	No	Yes
Provides Equipment?	No	No	Yes	Yes	No	No	No	No	No	No	Yes	No	Yes	No	No	No	No	-	No	No		No	No	No	No	Yes

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suggested on Transcom to set Base Pay to $9+13
Posted 2019-06-22 12:56:21 by Tuity33
suggested on Transcom to set Landline Required to no
Posted 2019-06-22 12:56:06 by Tuity33
suggested on Transcom to set Benefits to yes
Performance bonus, health benefits 401k paid vacation $400!hiring bonusb
Posted 2019-06-22 12:53:10 by Tuity33
suggested on Transcom to set Provides Equipment? to yes Apple
I was told in interviewtthe client provides the equipment
Posted 2019-06-22 12:50:41 by Tuity33
voted for this Comparison (Like)
Posted 2016-11-09 21:46:20 by Alexis

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