Jev Choice
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Name | Jev Choice |
|---|---|
| Website | jev-ai.pro [Jev API] |
| When to use | Select one label from a fixed, unordered set. Useful for routing tickets to billing, technical, or account queues. |
| Example question | Which team should handle this ticket? Choices: billing, technical, account. Include a fallback policy for unclear inputs. |
| Result to inspect | choice plus confidence and probabilities. Validate the label against the allowed choices; do not assume confidence equals the winning label probability. |
| Human review boundary | Route unknown labels, malformed responses, and ambiguous cases to review. Keep refunds, deletions, and access changes behind separate authorization. |
| Evaluation approach | Measure per-label precision and recall, plus confusion between queues. Include empty text, mixed intents, unseen topics, and instructions embedded in customer text. |
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