Top Four Chat Softwares
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Enlace | LiveChat | Comm100 | LivePerson | SnapEngage |
|---|---|---|---|---|
| Imagen |  |  |  |  |
| Sitio web | livechatinc.com/... | comm100.com | liveperson.com | snapengage.com |
| Me gusta | Le gusta 51 | Le gusta 13 | Le gusta 0 | Le gusta 14 |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. |
| Vídeo |  |  |  | |
| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí 14 days free trial | Sí 15 days | |
| Pricing plans |
There's no limit of active chats going at any one
time. |
| ||
| Launch date | 2002-06-25 | 2009-08-05 | 2008-10-01 | |
| Características | ||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | |||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí | Sí | Sí Through Google-talk and Skype IM clients on both Mac and Windows |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí iPhone, Android | Sí for visitors | No No native app (any Google Talk client or Skype) |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. | Sí | Sí |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | Sí | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí Different chat styles for multiple sites. | Sí | Sí Unlimited in all plans |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí | Sí |
| Cobrowsing | Sí With the use of a 3rd party application. | No | Sí | Sí |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí | Sí | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. | Sí | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí | Sí | Sí With shortcuts |
| International support | Sí 40+ languages available. | Sí | Sí | Sí 26 languages |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí | Sí | Sí Transfer easily between agents, tiers and groups |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí API available | Sí | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí After defined delay time | Sí | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí | Sí | No |
| Video chat | No | No | Sí | No |
| Remote screenshot | Sí With the use of a 3rd party application. | Sí client can easily send a screenshot thanks to the builtin function | Sí | Sí |
| API | Sí Open API | Sí | Sí for visitor customization, agents... | Sí |
| Social Networks | ||||
| Sitio web | livechatinc.com/... | comm100.com | liveperson.com | snapengage.com |
| @LiveChat | @Comm100Corp | @liveperson | @snapengage | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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