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Compare Zopim vs Olark vs ArcChat vs LiveChat vs SnapEngage vs
p3chat vs Userlike vs HeyBubble
Nombre | iAdvize | ArcChat.com | Zendesk Chat | Olark | LiveChat | SnapEngage | p3chat | Userlike | HeyBubble |
|---|---|---|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |  |  |  |
| Sitio web | iadvize.com/en/ | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | heybubble.com | ||
| Descripción | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | ArcChat.com was a Live chat for small business. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | P3chat was an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support. To find a replacement you can have a look at this comparison:
compare-live-chat-support-software-help | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company |
| Período de prueba gratuito | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Sí 14 days | Sí 14 days | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 days, no credit card required. | Sí 15 days | Sí 14 days free trial | Sí 14 days - no credit card required - Free plan available | Sí 14 Days, and Freemium package |
| Pricing plans |
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Save 35% with a 2 year commitment. |
There's no limit of active chats going at any one
time. |
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| Launch date | 2010-01-08 | 2015 | 2009-08-01 | 2002-06-25 | 2008-10-01 | 2011-02-01 | 2012-03-01 | 2013-01-01 | |
| Características | |||||||||
| Web-based Application | Sí PHP Web application | Sí Simplified UI for small business | Sí | Sí | Sí Compatible with all up-to-date browsers. | Sí | Sí Rich Web Client | Sí | Sí Full HTML5 and Javascript Web application |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí | Sí Jabber compatible | Sí All Jabber compatible IMs and a very unique Skype integration | ||||
| Desktop Applications | Sí Available on every computer through a internet navigator | - Through IM clients | Sí through IM clients | Sí Desktop apps for Windows and Mac OS X. | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Through IM clients on desktop and mobile | Sí Compatible with instant messengers for Windows and Mac | Sí Using Instant Messaging systems | |
| Native mobile application | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Sí Free for Android. iOS coming 2016. | No | No No native app, but any Jabber/XMPP app will work | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app (any Google Talk client or Skype) | Sí (any Skype, Google Talk or XMPP client) | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí Any Skype or Jabber compatible mobile app |
| Works for customers on mobile devices? | Sí yes - optimised for mobile devices | Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Sí Works on some mobile devices. HTML5 dashboard | Sí | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Sí Optimized for mobile devices (smartphone & tablet) | Sí Yes |
| Chat statistics | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí | Sí | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Message History, rules performance. | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Amazing statistics and reports | |
| Multiple operators | Sí Unlimited | Sí 10 operators per site for same price | Sí | Sí | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí Yes, For PRO and ADVANCED packages only |
| Conversation transcripts | Sí Unlimited | Sí All, missed or none. Also available in Dashboard | Sí | Sí | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available |
| Offline messages | Sí | Sí | Sí | Sí Messages sent to an email address(es) or into a CRM. | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí Sent to email address |
| Visual customization | Sí Graphic design customisation: interface to customize the chat window as you want | Sí 75+ options & 1-click palettes | Sí | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | - | Sí Fully customizable and text customization | Sí Several themes and text customization + multiple action buttons and your company logo |
| Visitor details | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí | Sí | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... |
| Predefined responses | Sí Canned responses plus smart answers that are automatically generated. | Sí | Sí Using 3rd Party Macros | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí With shortcuts | Sí | Sí Easily create chat macros and sort them into groups. | Sí Shortcuts using # symbol in the chat | |
| International support | Sí Multilingual support: French, English, Spanish and German. | Sí 1 click translation to multi languages or custom translation | Sí | Sí | Sí 40+ languages available. | Sí 26 languages | Sí >20 languages | Sí Multilingual-Support | Sí |
| Transfer to another operator | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí Operators see conversations and can join/leave at any moment | Sí | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Transfer easily between agents, tiers and groups | Sí !r command in IM apps, one-click in RWC. | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí To a specific operator, a group of operator or the first available operator |
| Custom extensions | Sí API: Salesforce, Zendesk... | No We've noticed it only brings more distraction for our clients. | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Javascript API, Integration with Zendesk, Happyfox, .. | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí API |
| Proactive chat triggers | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí Simple to understand "Auto actions" When... Then... | Sí | Sí Fully customizable rule-based triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí | Sí Fully Customizable | Sí By time spent |
| Visitor Monitoring | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí Can see who and where are browsing right now | Sí | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | No | Sí Via Rich Web Client | Sí Available while user is connected | Sí |
| Social Networks | |||||||||
| Me gusta | Le gusta 31 | Le gusta 4 | Le gusta 45 | Le gusta 13 | Le gusta 51 | Le gusta 14 | Le gusta 40 | Le gusta 111 | Le gusta 31 |
| Sitio web | iadvize.com/en/ | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | heybubble.com | ||
| @iadvize | @zendesk | @olark | @LiveChat | @snapengage | @p3chat_im | @userlike | @HeyBubbleInc | ||
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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User reviews and comments
Best Chat ever: great design, easy to use, lots of functions!
Simply the best.