webChats
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Nombre | Lime Talk | Zendesk Chat | Smartsupp |
|---|---|---|---|
| Imagen |  |  |  |
| Sitio web | limetalk.com | zendesk.com/... | smartsupp.com |
| Descripción | Lime Talk is a simple online chat application for
your website that allows you to be available for your website's
visitors - the same way you are available for questions in a real
store. If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds. You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move. Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
|
| Vídeo |  |  | |
| Período de prueba gratuito | Sí 15 days | Sí 14 days | |
| Pricing plans | Unlimited version starting from $4,2 / month. |
|
|
| Launch date | 2012-01-01 | 2013-04-01 | |
| Características | |||
| Web-based Application | Sí | Sí | Sí |
| IM (Google Talk, Jabber...) integration | Sí | - | Sí XMPP (Jabber) |
| Desktop Applications | Sí through IM clients | - Through IM clients | Sí XMPP (Jabber) : Pidgin, Adium |
| Native mobile application | - | No | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) |
| Works for customers on mobile devices? | Sí | Sí Works on some mobile devices. HTML5 dashboard | Sí fully responsive chat box |
| Chat statistics | Sí | Sí | Sí |
| Multi-site | Sí no extra payment | Sí | Sí no extra charge |
| Multiple operators | Sí | Sí | Sí |
| Conversation transcripts | Sí | Sí | Sí |
| Offline messages | Sí | Sí | Sí |
| Cobrowsing | No | Sí Screen recording | |
| Visual customization | Sí | Sí | Sí |
| Visitor details | Sí | Sí | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers |
| Predefined responses | Sí | Sí | Sí |
| International support | Sí | Sí | Sí Chat support in English, French and Czech |
| Clickpath Tracker | No | Sí Visitor recording | |
| Transfer to another operator | Sí | Sí | Sí |
| Custom extensions | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí | |
| Proactive chat triggers | Sí | Sí | Sí |
| Visitor Monitoring | Sí Fully customizable rule-based triggers. | Sí | Sí |
| Video chat | No | No | No Visitor recording |
| Remote screenshot | No | No | Sí Screen recording |
| API | Sí | Sí | Sí https://developers.smartsupp.com/ |
| Social Networks | |||
| Me gusta | Le gusta 1 | Le gusta 45 | Le gusta 8 |
| Sitio web | limetalk.com | zendesk.com/... | smartsupp.com |
| @zendesk | @smartsuppcom | ||
| facebook.com/... | facebook.com/... | ||
| Enlace | Lime Talk | Zendesk Chat | Smartsupp |
| White Label solution | Sí | No |
User reviews and comments
Beta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web
coming soon
Great app! Nice design, easy and simple to use !