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Zopim vs. Smartsupp comparison

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Compare Zopim vs Smartsupp FREE live chat

Nombre
Zendesk ChatSmartsupp
Imagen
Sitio webzendesk.com/...smartsupp.com
Descripción

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Período de prueba gratuitoSí 14 days
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
Launch date2013-04-01
Características
Web-based ApplicationSíSí
IM (Google Talk, Jabber...) integration-Sí XMPP (Jabber)
Desktop Applications- Through IM clientsSí XMPP (Jabber) : Pidgin, Adium
Native mobile applicationNoSí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Sí Works on some mobile devices. HTML5 dashboardSí fully responsive chat box
Chat statisticsSíSí
Multi-siteSíSí no extra charge
Multiple operatorsSíSí
Conversation transcriptsSíSí
Offline messagesSíSí
CobrowsingNoSí Screen recording
Visual customizationSíSí
Visitor detailsSíSí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesSíSí
International supportSíSí Chat support in English, French and Czech
Clickpath TrackerNoSí Visitor recording
Transfer to another operatorSíSí
Custom extensionsSí Javascript API, Many integrations (Zendesk, Salesforce, etc)Sí
Proactive chat triggersSíSí
Visitor MonitoringSíSí
Video chatNoNo Visitor recording
Remote screenshotNoSí Screen recording
APISíSí https://developers.smartsupp.com/
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Sitio webzendesk.com/...smartsupp.com
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Compare Zopim vs Smartsupp FREE live chat
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sandera
2023-05-22 10:53:37
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