|Zendesk Chat||Smartsupp FREE live chat|
Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
|Free trial period||Yes 14 days|
|IM (Google Talk, Jabber...) integration||-||Yes XMPP (Jabber)|
|Desktop Applications||- Through IM clients||Yes XMPP (Jabber) : Pidgin, Adium|
|Native mobile application||No||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)|
|Works for customers on mobile devices?||Yes Works on some mobile devices. HTML5 dashboard||Yes fully responsive chat box|
|Multi-site||Yes||Yes no extra charge|
|Cobrowsing||No||Yes Screen recording|
|Visitor details||Yes||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers|
|International support||Yes||Yes Chat support in English, French and Czech|
|Clickpath Tracker||No||Yes Visitor recording|
|Transfer to another operator||Yes||Yes|
|Proactive chat triggers||Yes||Yes|
|Video chat||No||No Visitor recording|
|Remote screenshot||No||Yes Screen recording|
|Live chat widget|