Zopim vs. Smartsupp comparison

Business > Enterprises > Livechat
2020-10-23 16:52:28
Compare Zopim vs Smartsupp FREE live chat
Zendesk ChatSmartsupp FREE live chat

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Free trial periodYes 14 days
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
Launch date2013-04-01
Web-based ApplicationYesYes
IM (Google Talk, Jabber...) integration-Yes XMPP (Jabber)
Desktop Applications- Through IM clientsYes XMPP (Jabber) : Pidgin, Adium
Native mobile applicationNoYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYes fully responsive chat box
Chat statisticsYesYes
Multi-siteYesYes no extra charge
Multiple operatorsYesYes
Conversation transcriptsYesYes
Offline messagesYesYes
CobrowsingNoYes Screen recording
Visual customizationYesYes
Visitor detailsYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesYesYes
International supportYesYes Chat support in English, French and Czech
Clickpath TrackerNoYes Visitor recording
Transfer to another operatorYesYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes
Proactive chat triggersYesYes
Visitor MonitoringYesYes
Video chatNoNo Visitor recording
Remote screenshotNoYes Screen recording
APIYesYes https://developers.smartsupp.com/
Social Networks
Like 45 6
Live chat widget
  • 2016-02-18 14:22:42
    2020-10-23 16:52:28
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  • Compare Zopim vs Smartsupp FREE live chat
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