Salesforce HelpDesk
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Formerly Desk.com
Name | Salesforce HelpDesk |
---|---|
Editor/Owner | SalesForce |
Sito web | salesforce.com/... |
Latest version | |
SaaS | Sì |
On Premise Version | No |
Lingue | |
Platforms | |
Web | Sì |
Mobile support | |
Sent emails | |
networkedhelpdesk.org | |
Prezzi | |
Versione gratuita | Sì 3 agents free, limited features |
Starting price | $ 360 /y/agent |
Prezzo | |
Price Advanced | $ 600 /y/agent |
Management | |
LDAP/AD integration | |
Intégration autres réseaux sociaux | Sì twitter, Facebook |
Group User Controls | |
Support | |
Email Support | Sì paid |
Phone Support | Sì paid |
Caratteristiche | |
Project Tracking | |
Time tracking / Timesheets | |
Resource management | |
Scheduler | |
ITIL compliance | |
Self Help / KB / Forums | Sì |
Sicurezza | |
Compatible SSL | Sì |
Service Level Agreement (SLA) | |
Data Import/Export | |
Le lingue | |
Multi-language | Sì us free, 3 lang entry, 50+ full |
Inglese | Sì |
French | Sì paid |
Tedesco | Sì paid |
Italiano | Sì paid |
Spagnola | Sì paid |
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