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ZendeskSugesterFreshDeskUserVoiceJitbit HelpDeskKayako SupportSuitePhaseWare TrackerVision HelpdeskVisionFlowsimplydesk
Sito webzendesk.comsugester.comfreshdesk.comuservoice.comjitbit.com/...kayako.comPhaseWare.comvisionhelpdesk.comvisionflow.comsimplydesk.fr
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Launch date2015-03-04 2006200120052007-01-01 20032013
CreatorMichał Stefaniak, Marcin Stefaniak, Paweł DeryłoJitbitKayakoPhaseWare, Inc.Vision HelpdeskVisionera ABPCI
LicenseSaaS - monthly paymentsProprietary, Commercial, Source Code License availableProprietary, some parts GPLProprietaryProprietaryProprietarySaaS et on-premise
Implementation language(s)English, PolishASP.NET MVC, C#PHPMicrosoft C#PHP, AJAXJava, HTML, JavaScript.net
Back endSQL ServerMySQLSQL Server 2005, 2008, 2008 R2MySQLMy SQL MS SQL ServerSqlserver 2012 et après
SaaSSìSìSìSìSì
On Premise VersionNo-SìSìSìSì
Free planSì- 21 days free trial, free for bloggers, free for educational orgsSì 30 days free trial- 20 day free trial, free for non-profit and open sourceSì Version de test
Starting price$ 20 /y/agent max 3$ 36 /y/agent$ 180 /y/agent$ 180 /y/agent$ 29$ 8 per mo for On-Premises and 12 USD per mo SaaS License€ 19 per user per month for base module€ 15 /agent/mois
Prezzo$ 288 /y/agent$ 99$ 300 /y/agent$ 540 /y/agent$ 200 for UNLIMITED users on the "enterprise" plan€ 30 /agent/mois
DescrizioneOur product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.Simplydesk est une solution dédiée à la gestion de parc informatique: helpdesk, gestion de parc, administration de parc et inventaire de parc
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APISìSìSì Public and Commercial APISìSìSìSìSìSì API rest
Intégration autres réseaux sociauxSìSìSì facebook,twitter,googleSìNo
Trial and PricesFree plan + 30 day free trial + 4 plans ($9, $19, $49, $99)Free up to $95/agent/month
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Saas à partir de 15 € par agent par mois On-premise : sur demande
Chat statisticsSìNoSìSìSìNo
Native mobile applicationSì- in developmentSìNoSìSìSìSì
Conversation transcriptsSìSìSìSìSìSì
Offline messagesSìSìSìSìSìSì
Visual customizationSìSìSìSìSìSìSìSì
Multi-siteSìSìSìSìSìSìSìSì
Visitor detailsSìSìSìSìSìSìSìSì
International supportSìSìSìSìNoSìSìSì
Multiple operatorsSìSìSìSìSìSìSìSì
Transfer to another operatorSìSìSìSìSìSìSìSì
Custom extensionsSìSìNoSìSìSì
Mobile supportSìSìSì iPhone SDKSìSìSì
Multi-languageSìSìSì 15 lang.SìSìSìSì
CobrowsingSìSìNoNoSìNo
Visitor MonitoringSìSìNoSìNoSìNo
Affiliate / Credit ProgramSìNo-NoNoSìSì
Sent emailsSìSìSìSìSì
CalendarioSìSìSìSìSìSìSì
Video chatSì- in developmentNoNoNo
WYSIWYGSì- limited WYSIWYG, extensive customization otherwiseSìSìSìSì
Alerts / Escalation-SìSìSìSìSìSìSì
Web-based ApplicationSìSìSìNoSìSìSì
Desktop ApplicationsSìSìNoSì- Web BasedSìNo
Versione gratuita- Trial 30dSìSì 3 agents freeSì 1 forum- Trial 30 d- Free License for Non Profit OrganizationSì Evaluation 30j
Phone Support- price 3SìNo manualSìSìSì
Email Support- price 2 onlySìSìSìSìSì
Service Level Agreement (SLA)SìSìSìSìSìSìSì
Social Network IntegrationSìSìSì-Sì-No
Group User Controls- price maxSìSìSìSì
Custom FieldsSìSìSìSìSìSìSì
WebSìSìSìSìSìSìSì
Email ParsingSìNoSìSìSìSìSì
Multi-Language Staff and Client PortalsSìSìSìSìSìSìSì
Two-Way Email ParsingSìNoSìSìSìSì
Ticket BillingNoSìSìNoSì-Sì
Multiple Company SupportNoSìSìNoSìSìSì
Multiple Product SupportNoSìSì-SìSìSì
WorkFlowNoSìSìSìSìSìSì
AutomationSìSìSìSìSìSì
SMS AlertsSì-SìSìSìSì
Ticket ViewsSìSìSìSìSìSì
WHMCS IntegrationSì--SìNo
Satellite FeatureNoNoNoSìSì
Client ManagementSìSìSìSìSìSì
3rd Party Integration and HooksNoSìSìSìSìSìSì
Custom ReportingNoSìSìSìSìSìSì
Ticket PinningNoSìNoSìSì-
LDAP/AD integrationSìNoNoSì 2nd level price requiredSìSìSì
Price Advanced$ 1,200 /y/agent$ 40 /year/agent$ 480 /y/agent$ 1,020 /y/agent