Comparison of VOIP providers for small business

Business > Enterprises > Help Desk
5
2018-09-12 14:11:27

List of Best Business VOIP service Providers

Here is a comparison chart of Cloud VoIP services (Voice over Internet Protocol) that allows you to make telephone calls using a high-speed internet connection instead of a traditional analog phone line. It costs much less, so it is cheap and effective way to make phone calls for all consumers and small businesses in order to reduce phone bills and get significant cost savings, for example on international calls. Indeed these phone services have generally lower monthly fees and cheaper long distance and international rates than traditional ones. VOIP systems helps you to save money.

This comparison table is dedicated to business VOIP providers since they focus more on business needs (looking for reliable VoIP phone solution, many professional features: use of virtual private branch exchange (PBX) hardware, aka Hosted PBX, faxing capabilities, increased call management to streamline the call, multiple phone lines, mobile capabilities...).

AircallCrazyCallGrassHopperRingCentralRingio
Like 6 10 0 0 0
DescriptionEasy to use phone support software. Instantly get phone numbers in 30+ countries and distribute calls to your team wherever they are.CrazyCall is an internet telephony solution. Get local phone numbers from over 70 countries, create campaigns, manage your contacts and automatically call prospects from your list.The Entrepreneur's Phone SystemCloud-based phone and fax serviceHosted PBX with CRM Integration for Your Business
Websitehttp://aircall.iohttp://crazycall.comhttp://grasshopper.comhttp://ringcentral.comhttp://ringio.com
Launch date2014-07-012014200320032009
CreatorOlivier Pailhes, Quentin Nickmans, Thibaud ElzierePaweł ZającSiamak Taghaddos & David HauserVlad ShmunisMichael Zirngibl & Sam Aparicio & Ashish Soni
Video tourhttp://youtu.be/D7DXjApqjYshttp://www.youtube.com/watch?feature=player_embedded&v=e4XN81250U4http://www.youtube.com/watch?feature=player_embedded&v=O1VkAyZdq98http://www.youtube.com/watch?v=OslF8_CWNYghttp://www.youtube.com/watch?v=X3mUQFwa0zg
Pricing
Pricing
  • Pricing starts at $24/month (1 number, 3 users,unlimited inbound calls, 5-hour bundle of outbound calls/call forwarding to any phone)
Free Trial: Available (No Credit Card required)
Pricing model: Subscription
CrazyCall offers 3 plans:
- Plan Starter: $11 per user/month
- Plan Team: $22 per user/month
- Plan Professional: $45 per user/month

Apart from subscription, your final monthly cost will depend on how many calls you make and to which countries.
  • Pay As You Grow: $12/mo & 6¢ / Minute & 1 Toll Free/Local Number
  • RAMP: $24/mo & 500 Minutes/mo & 1 Toll Free/Local Number
  • GROW: $49/mo & 2,000 Minutes/mo & 2 Toll Free/Local Numbers
  • MAX: $199/mo & 10,000 Minutes/mo & 3 Toll Free/Local Numbers & Unlimited Voice Studio (usually it costs $75 per recording)
  • $39.99/mo per user (1 user)
  • $29.99/mo per user (between 2 and 19 users)
  • $21.99/mo per user (between 20 and 99 users)
  • $19.99/mo per user (100+ users)
  • $49/mo (1 - 2 users)
  • $74/mo (3 users)
  • $99/mo (4 users)
  • then $25/mo for each extra user
  • special pricing for accounts larger than 10 users
  • and discounts on quarterly and annual billing
Free trial periodYes 14 daysYes 14 daysNo but 30 Day Money Back GuaranteeYes 30 days (valid for 4 or more users only)No but 30-Day Money-Back Guarantee
Set-up feeNo $0NoNo free for the moment, it seems it was $25 beforeNo $0
Cancellation feeNo cancel at any timeNo cancel at any timeNo cancel at any timeNo cancel at any timeNo cancel at any time
Features
Toll-Free NumbersYes Toll-free numbers availableYesYes Choose a toll free or vanity number. Get an 800, 888, 866, 855 or 877 numberYes Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.Yes
Local NumbersYes in the US and 30 other countries worldwideYes Get local numbers from over 70 countriesYes Local Number from anywhere in the U.S.Yes Establish a local presence with over 200 available area codes.Yes
Keep existing numberYes You can port any of your existing number, including toll free.Yes Add your existing number to CrazyCall at no additional cost.Yes Easily port your existing toll free or local number to Grasshopper.Yes
Unlimited ExtensionsYesYes Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
On Hold MusicYes Choose the music you want or use the default ringing tone.Yes You can choose from several available music selections or upload your own custom music and on hold commercials right online.Yes Choose the music and messages to play according to time, day, and Caller ID information. Customize each extension with its own selection of music and messages.Yes upload an audio file with your produced commercial message
Custom greetingsYes Create easily greetings, absence message and voicemail. Record them, upload them or just write them down, Aircall will vocalize them for you.Yes on requestYesYesYes
Voice studioYes Choose from dozen of voices and languages.Yes With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request.
Answering RulesYes Opening hours, voicemails, call cascading and queuing.Yes You can configure answering rules in the inbound call settings: either answer all calls, automatically disconnect, play a busy line signal or forward to any other number of your choice.Yes Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes.
Collaboration (partager, assigner...)Yes Shared call inbox, shared contacts, mark calls as treated, archive calls and add notes across the team.Yes Once user add a note or mark call with a status, it becomes visible to the other users in the contact history
Unlimited callingYes Unlimited calls to the US & Canada in Plan CYes US and Canada onlyYes Unlimited US & Canada Inbound & Outbound calling included with every line
Unlimited Call HandlingYes take unlimited inbound calls no matter the plan you chooseYes Take calls from multiple callers all at once even during instances of high call volume.
Name DirectoryYes Simply enter your employee names online, and callers can search for them by first or last name.YesYes
Conference callingYesYesYes
Cloud FaxNoYesYes Faxes are delivered to you via email as PDF attachments. Unlimited fax receiving and sending for a flat $10/mo per fax line
Call ForwardingYes Each user can choose to get calls forwarded to one or several phones.YesYes With Call Forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.Yes Always be in the right place, at the right time to take calls.
Call ScreeningYesYes Once the call is answered, you see the full contact history along with the contact detailsYes When you answer a Grasshopper call, you’ll have 3 options to choose from. 1. answer the call, 2. send the caller to voicemail or 3. hear the caller’s phone number.Yes Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.Yes Call Whisper, or call screening, is used by team members to determine who is calling before accepting the call. The call recipient can choose to take the call, send the call into voicemail, or even redirect the call to another team member.
Call BlastYes With a power dialer, offered by CrazyCall, each user can place one call at the same time, but the time between the calls can be configured and reduced in the call settingsYes call blast multiple phones at the same time.
Call RecordingYes Yes, each call is recorded and available for download. You can also use live listening to to monitor conversations in real timeYes Keep a record of your company’s most important phone calls.Yes Securely record incoming calls, record outbound calls and never worry about losing a record of this conversation later when you really need it. Pricing: $10/user/mo (min. 2 users)
Call LogsYes View all past calls (inbound and outbound) and archive as needed.Yes Yes, you can check the contact history and see the user activity, including phone calls, status changes, notes and data modifications, displayed in chronological orderYes keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.
Call FlipNoYes With Call Flip you can simply move an ongoing call between your desk phone, mobile phone or softphone.No
VoicemailYes Receive voicemails in your mailbox. Play them directly from the email.YesYes Voicemails are converted to WAV or MP3 audio files and sent via email or multimedia messages.YesYes
Visual voicemailYes Shared voicemail view within the app.NoYesYes Visual Voicemail: Department voicemail allows teams of people to see voicemails left by customers and easily distribute the follow up tasks
Click to CallYes Easily add a Call button on your website to let visitors call you without friction. Use Aircall design or yours.Yes Yes, CrazyCall Chrome Extension lets you make calls by simply clicking the number from the web page.
REST API- Webhooks availableYesNoNoYes Ringio CRM API
Integration with third parties services
Microsoft Outlook IntegrationNoYes Receive voice and fax messages in Outlook and send out faxes from any Microsoft Office application.No
Google Docs IntegrationNoYesNo
Google Contacts SyncNoNoYes
Box IntegrationNoYes Send faxes directly from your Box accountNo
Other integrationYes Connect to other apps with Zapier, PipedriveNoYes RingCentral CloudFaxYes Batchbook CRM plugin, Highrise CRM Plugin, Salesforce CRM Plugin, Wufoo Integration, Zoho CRM Plugin
Mobile Applications
iPhone applicationNo coming soonNo coming soonNoYesNo coming soon
Android applicationNo coming soonNo coming soonNoYesYes
Blackberry applicationNoNoNoYesNo
Support
Phone supportYes (646) 776-5948Yes +1 4153661222Yes (800) 279-1455
Email supportYesYes support(at)crazycall.com
Websitehttp://aircall.iohttp://crazycall.comhttp://grasshopper.comhttp://ringcentral.comhttp://ringio.com
Embed
  • 2012-11-02 01:07:31
    2018-09-12 14:11:27
  • Help Desk
    English
  • Comparison best Cloud VOIP providers for small business IP phone PBX systems
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

Comments

Leave a comment

Build comparison tables or lists about everything !

It's free and fast to publish data into original tables

Create a table