Comparison of VOIP providers for small business

Business > Enterprises > Help Desk
2018-03-16 11:05:38

List of Best Business VOIP service Providers

Here is a comparison chart of Cloud VoIP services (Voice over Internet Protocol) that allows you to make telephone calls using a high-speed internet connection instead of a traditional analog phone line. It costs much less, so it is cheap and effective way to make phone calls for all consumers and small businesses in order to reduce phone bills and get significant cost savings, for example on international calls. Indeed these phone services have generally lower monthly fees and cheaper long distance and international rates than traditional ones. VOIP systems helps you to save money.

This comparison table is dedicated to business VOIP providers since they focus more on business needs (looking for reliable VoIP phone solution, many professional features: use of virtual private branch exchange (PBX) hardware, aka Hosted PBX, faxing capabilities, increased call management to streamline the call, multiple phone lines, mobile capabilities...).

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DescriptionEasy to use phone support software. Instantly get phone numbers in 30+ countries and distribute calls to your team wherever they are.The Entrepreneur's Phone SystemCloud-based phone and fax serviceHosted PBX with CRM Integration for Your BusinessCrazyCall is an internet telephony solution. Get local phone numbers from over 70 countries, create campaigns, manage your contacts and automatically call prospects from your list.
Launch date2014-07-012003200320092014
CreatorOlivier Pailhes, Quentin Nickmans, Thibaud ElziereSiamak Taghaddos & David HauserVlad ShmunisMichael Zirngibl & Sam Aparicio & Ashish SoniPaweł Zając
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  • Pricing starts at $24/month (1 number, 3 users,unlimited inbound calls, 5-hour bundle of outbound calls/call forwarding to any phone)
  • Pay As You Grow: $12/mo & 6¢ / Minute & 1 Toll Free/Local Number
  • RAMP: $24/mo & 500 Minutes/mo & 1 Toll Free/Local Number
  • GROW: $49/mo & 2,000 Minutes/mo & 2 Toll Free/Local Numbers
  • MAX: $199/mo & 10,000 Minutes/mo & 3 Toll Free/Local Numbers & Unlimited Voice Studio (usually it costs $75 per recording)
  • $39.99/mo per user (1 user)
  • $29.99/mo per user (between 2 and 19 users)
  • $21.99/mo per user (between 20 and 99 users)
  • $19.99/mo per user (100+ users)
  • $49/mo (1 - 2 users)
  • $74/mo (3 users)
  • $99/mo (4 users)
  • then $25/mo for each extra user
  • special pricing for accounts larger than 10 users
  • and discounts on quarterly and annual billing
Free Trial: Available (No Credit Card required)
Pricing model: Subscription
CrazyCall offers 3 plans:
- Plan A: $10 per user/month
- Plan B: $20 per user/month
- Plan C: $40 per user/month

Apart from subscription, your final monthly cost will depend on how many calls you make and to which countries.
Free trial periodYes 14 daysNo but 30 Day Money Back GuaranteeYes 30 days (valid for 4 or more users only)No but 30-Day Money-Back GuaranteeYes 14 days
Set-up feeNo $0No free for the moment, it seems it was $25 beforeNo $0No
Cancellation feeNo cancel at any timeNo cancel at any timeNo cancel at any timeNo cancel at any timeNo cancel at any time
Toll-Free NumbersYes Toll-free numbers availableYes Choose a toll free or vanity number. Get an 800, 888, 866, 855 or 877 numberYes Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.YesYes on request
Local NumbersYes in the US and 30 other countries worldwideYes Local Number from anywhere in the U.S.Yes Establish a local presence with over 200 available area codes.YesYes Get local numbers from over 70 countries
Keep existing numberYes You can port any of your existing number, including toll free.Yes Easily port your existing toll free or local number to Grasshopper.YesYes Add your existing number to CrazyCall at no additional cost.
Unlimited ExtensionsYesYes Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
On Hold MusicYes Choose the music you want or use the default ringing tone.Yes You can choose from several available music selections or upload your own custom music and on hold commercials right online.Yes Choose the music and messages to play according to time, day, and Caller ID information. Customize each extension with its own selection of music and messages.Yes upload an audio file with your produced commercial message
Custom greetingsYes Create easily greetings, absence message and voicemail. Record them, upload them or just write them down, Aircall will vocalize them for you.YesYesYesYes on request
Voice studioYes Choose from dozen of voices and languages.Yes With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request.
Answering RulesYes Opening hours, voicemails, call cascading and queuing.Yes Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes.Yes You can configure answering rules in the inbound call settings: either answer all calls, automatically disconnect, play a busy line signal or forward to any other number of your choice.
Collaboration (partager, assigner...)Yes Shared call inbox, shared contacts, mark calls as treated, archive calls and add notes across the team.Yes Once user add a note or mark call with a status, it becomes visible to the other users in the contact history
Unlimited callingYes US and Canada onlyYes Unlimited US & Canada Inbound & Outbound calling included with every lineYes Unlimited calls to the US & Canada in Plan C
Unlimited Call HandlingYes Take calls from multiple callers all at once even during instances of high call volume.Yes take unlimited inbound calls no matter the plan you choose
Name DirectoryYes Simply enter your employee names online, and callers can search for them by first or last name.YesYes
Conference callingYesYesYes
Cloud FaxNoYesYes Faxes are delivered to you via email as PDF attachments. Unlimited fax receiving and sending for a flat $10/mo per fax line
Call ForwardingYes Each user can choose to get calls forwarded to one or several phones.Yes With Call Forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.Yes Always be in the right place, at the right time to take calls.Yes
Call ScreeningYesYes When you answer a Grasshopper call, you’ll have 3 options to choose from. 1. answer the call, 2. send the caller to voicemail or 3. hear the caller’s phone number.Yes Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.Yes Call Whisper, or call screening, is used by team members to determine who is calling before accepting the call. The call recipient can choose to take the call, send the call into voicemail, or even redirect the call to another team member.Yes Once the call is answered, you see the full contact history along with the contact details
Call BlastYes call blast multiple phones at the same time.Yes With a power dialer, offered by CrazyCall, each user can place one call at the same time, but the time between the calls can be configured and reduced in the call settings
Call RecordingYes Keep a record of your company’s most important phone calls.Yes Securely record incoming calls, record outbound calls and never worry about losing a record of this conversation later when you really need it. Pricing: $10/user/mo (min. 2 users)Yes Yes, each call is recorded and available for download. You can also use live listening to to monitor conversations in real time
Call LogsYes View all past calls (inbound and outbound) and archive as needed.Yes keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.Yes Yes, you can check the contact history and see the user activity, including phone calls, status changes, notes and data modifications, displayed in chronological order
Call FlipNoYes With Call Flip you can simply move an ongoing call between your desk phone, mobile phone or softphone.No
VoicemailYes Receive voicemails in your mailbox. Play them directly from the email.Yes Voicemails are converted to WAV or MP3 audio files and sent via email or multimedia messages.YesYesYes
Visual voicemailYes Shared voicemail view within the app.NoYesYes Visual Voicemail: Department voicemail allows teams of people to see voicemails left by customers and easily distribute the follow up tasks
Click to CallYes Easily add a Call button on your website to let visitors call you without friction. Use Aircall design or yours.Yes Yes, CrazyCall Chrome Extension lets you make calls by simply clicking the number from the web page.
REST API- Webhooks availableNoNoYes Ringio CRM APIYes
Integration with third parties services
Microsoft Outlook IntegrationNoYes Receive voice and fax messages in Outlook and send out faxes from any Microsoft Office application.No
Google Docs IntegrationNoYesNo
Google Contacts SyncNoNoYes
Box IntegrationNoYes Send faxes directly from your Box accountNo
Other integrationNoYes RingCentral CloudFaxYes Batchbook CRM plugin, Highrise CRM Plugin, Salesforce CRM Plugin, Wufoo Integration, Zoho CRM PluginYes Connect to other apps with Zapier, Pipedrive
Mobile Applications
iPhone applicationNo coming soonNoYesNo coming soonNo coming soon
Android applicationNo coming soonNoYesYesNo coming soon
Blackberry applicationNoNoYesNoNo
Phone supportYes (646) 776-5948Yes (800) 279-1455Yes +1 4153661222
Email supportYesYes support(at)
  • 2012-11-02 01:07:31
    2018-03-16 11:05:38
  • Help Desk
  • Comparison best Cloud VOIP providers for small business IP phone PBX systems
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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  • Nice comparison table there. Quite a number for Aircall and I would go for Grasshopper.
    Posted 2018-03-07 03:57:49 by voiptoners
  • Great and easy tool to use. You set up an amazing phone system in a minute.
    Posted 2015-05-28 16:07:00 by Jonathan Anguelov
  • voted for Aircall (Like)
    Posted 2015-05-28 15:05:40 by Claire Émilie Lecocq
  • voted for Aircall (Like)
    Posted 2015-05-28 15:04:15 by olivierpailhes
  • voted for Aircall (Like)
    Perfect for start-ups
    Posted 2015-05-28 15:03:40 by Quentin Nickmans
  • voted for this Comparison (Like)
    Posted 2015-05-28 14:59:47 by Kelly
  • voted for Aircall (Like)
    Posted 2015-05-28 14:30:34 by Kelly
  • voted for this Comparison (Like)
    Posted 2014-11-04 10:57:31 by Seralo
  • voted for Aircall (Like)
    Such an easy setup. Very user friendly!
    Français Posted 2014-10-31 11:25:39 by rachelvanier

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