|LiveChat||OggChat||SnapEngage||Watcheezy||iAdvize||Userlike||Zopim||eAssistance Pro Live chat Solution||Olark||p3chat||ClickDesk||Vivocha||HeyBubble|
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Watcheezy is an easy to use intelligent live chat for websites.
1.Monitor visitors on your website in real time
2. Receive alerts to target higher value visitors
3. Helpfully engage and convert.
Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.
Add a sales guy to your website.
Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
iAdvize is a conversational commerce platform which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:[New 2016] iAdvize launches ibbü,the on-demand pool of expert: https://www.iadvize.com/en/ibbu/
More features: http://landing.iadvize.com/en/video
Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.
Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.
Help your customers when it matters, where it matters.
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
Vivocha.com is the simplest and most effective multi-channel online customer engagement service.
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
|Free trial period||Yes 30 days, no credit card required.||Yes 14 Days Free Trial||Yes 15 days||Yes 15 days free trial||Yes||Yes 14 days - no credit card required - Free plan available||Yes 14 days||Yes 15 days - Try full features, no credit card required||Yes Free plan, & all paid plans have 14 days free trial||Yes 14 days free trial||Yes Free plan||Yes 14 Day Trial||Yes 14 Days, and Freemium package|
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
After the free trial period, users can subscribe for the following products:
After the free trial period, user can subscribe live chat solution for Basic Plan:
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Yes Agents use gTalk/Jabber||No||Yes Jabber compatible||-||Yes||Yes Google Talk, Skype||Yes All Jabber compatible IMs and a very unique Skype integration|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X.||Yes Through IM Clients||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Available for windows and OS Desktop||Yes Compatible with instant messengers for Windows and Mac||- Through IM clients||Yes Windows Platform||Yes through IM clients||Yes Through IM clients on desktop and mobile||Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)||No||Yes Using Instant Messaging systems|
|Native mobile application||Yes Mobile applications for iPad, iPhone, and Android devices.||Yes Any gTalk/Jabber client||No No native app (any Google Talk client or Skype)||Yes Mobile application for Iphone, Ipad and ANdroid Devices||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||No||Yes Web console for mobile devices||No No native app, but any Jabber/XMPP app will work||Yes (any Skype, Google Talk or XMPP client)||Yes IM (GTalk/Skype)||No||Yes Any Skype or Jabber compatible mobile app|
|Works for customers on mobile devices?||Yes Optimized for mobile devices does not require Flash to work.||Yes||Yes||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes Optimized for mobile devices (smartphone & tablet)||Yes Works on some mobile devices. HTML5 dashboard||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes||Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)||Yes||Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.||Yes Yes|
|Chat statistics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes||Yes Complete chat statistics with reports and analytics||Yes||Yes Message History, rules performance.||Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email||Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.||Yes Amazing statistics and reports|
|Multi-site||Yes There's no limit. One account can be used to manage multiple websites.||Yes||Yes Unlimited in all plans||Yes Unlimited number of websites with Eezy offers||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes||Yes Unlimited site access||Yes||Yes Via Departments||Yes Unlimited domains.||Yes Unlimited Site, Unlimited Widget, Unlimited Services||Yes Unlimited|
|Multiple operators||Yes Every user can have their own account. Different agent roles available.||Yes||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes Unlimited from the Pro plan||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes||Yes Depends upon subscription package||Yes||Yes||Yes Multiple operators. Five simultaneous chats at a time for each operator.||Yes Unlimited - All version||Yes Yes, For PRO and ADVANCED packages only|
|Conversation transcripts||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes||Yes||Yes Full conversation transcripts available and downloadable||Yes Unlimited from the Pro plan||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes||Yes Saved both on server and on local system||Yes||Yes||Yes Chat Transcripts||Yes Transcript - Interaction||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available|
|Offline messages||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes||Yes||Yes Offline messages are saved and sent by email||Yes||Yes Yes||Yes||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes Converted to tickets through built-in helpdesk||Yes + Call Me Back Later and Weblead||Yes Sent to email address|
|Cobrowsing||Yes With the use of a 3rd party application.||Yes||Yes See in real time exactly waht does your visitors||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Guide your visitor to any page- Push webpages||No||Yes||Yes push webpages||No||Yes||Yes Co-Browsing - Page Pushing - Form Sharing||No|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information||Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.||Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...|
|Predefined responses||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes||Yes With shortcuts||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes||Yes Canned responses available, Can be created by both admin and operators.||Yes Using 3rd Party Macros||Yes||Yes Shortcut messages - save multiple phrases as shortcuts.||Yes Macro, Tags||Yes Shortcuts using # symbol in the chat|
|International support||Yes 40+ languages available.||Yes||Yes 26 languages||Yes 6+languages available||Yes Multilingual support: French, English, Spanish and German.||Yes Support in English, German, Dutch, Portuguese||Yes||Yes 20 Languages||Yes||Yes >20 languages||Yes||Yes||Yes|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes See at what url your chat partners are and how they navigate over your site.||No||Yes||Yes||-||Yes||Yes||Yes Every pages, from referrer to current page with associated time spent|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes||Yes Transfer easily between agents, tiers and groups||Yes||Yes||Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.||Yes||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes !r command in IM apps, one-click in RWC.||Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.||Yes||Yes To a specific operator, a group of operator or the first available operator|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them||Yes||Yes Fully Customizable||Yes||Yes||Yes Fully customizable rule-based triggers||Yes||Yes||Yes Preconfigured rules or Create your own||Yes By time spent|
|Visitor Monitoring||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Yes||No||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Available while user is connected||Yes||Yes Complete details through ‘visitors’ section from Operator consoles||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes Via Rich Web Client||Yes||Yes||Yes|
|Video chat||No Not available.||No||No||No Chat audio et vidéo utilisant le WebRTC||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||No||No||No||No||No||No||Yes||No|
|Remote screenshot||Yes With the use of a 3rd party application.||Yes||No||Yes||No||No||No||No||No||Yes||No|
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