Live chat comparison

Business > Enterprises > Livechat
0
2018-10-18 16:01:47
Compare Watcheezy vs Zopim vs Olark vs LiveChat vs SnapEngage vs iAdvize vs Userlike vs OggChat vs eAssistance Pro Live chat Solution vs p3chat vs ClickDesk vs Vivocha vs HeyBubble
LiveChatOlarkSnapEngageUserlikeFormillaZopimiAdvizeOggChatWatcheezyClickDesk
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.userlike.com/https://www.formilla.comhttp://www.zopim.com/http://www.iadvize.com/en/http://oggchat.comhttp://fr.watcheezy.com/http://www.clickdesk.com/
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video

OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=TdyxZ_gWC1w&thttp://www.youtube.com/watch?v=rhsEFWbydyUhttp://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=CcWJemQWSkEhttp://www.youtube.com/watch?v=lKVDi2k4vuohttp://www.youtube.com/watch?v=l_r2F5QO17ghttp://www.youtube.com/watch?v=4Yiyaz0k8yk
Free trial periodYes 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 14 days - no credit card required - Free plan availableYes 15 days, no credit card required.Yes 14 daysYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 14 Days Free TrialYes 15 days free trialYes Free plan
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx

  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Lite $12/month 1 Operator
  • Lite $29/month 3 Operators
  • Lite $59/month 6 Operators
  • Lite $119/month 12 Operators
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
Launch date2002-06-252009-08-012008-10-012012-03-012013-11-012010-01-082009-09-012011-01-272011-06-20
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYesYes Compatible with all up-to-date browsers.YesYes PHP Web applicationYes Setup and Visitor MonitoringYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Jabber compatibleNo-Yes Agents use gTalk/JabberNoYes Google Talk, Skype
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and MacYes Windows Desktop App, Mac OS X coming soon- Through IM clientsYes Available on every computer through a internet navigatorYes Through IM ClientsYes Available for windows and OS DesktopYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Native apps for iPhone/iPad and Android devicesNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Any gTalk/Jabber clientYes Mobile application for Iphone, Ipad and ANdroid DevicesYes IM (GTalk/Skype)
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes Optimized for mobile devices (smartphone & tablet)Yes Works on all major mobile browsers (responsive)Yes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Yes, the Premium Plus package supports multi-site licenses.YesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYesYes Unlimited number of websites with Eezy offersYes Unlimited domains.
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Each chat agent can have their own unique email login and passwordYesYes UnlimitedYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Multiple operators. Five simultaneous chats at a time for each operator.
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.Yes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.YesYes UnlimitedYesYes Full conversation transcripts available and downloadableYes Chat Transcripts
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYes YesYes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.YesYesYesYes Offline messages are saved and sent by emailYes Converted to tickets through built-in helpdesk
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYesYes Guide your visitor to any page- Push webpages- Monitor what page URL the customer is on, and see what web pages they accessed on your website.NoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes See in real time exactly waht does your visitorsYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.YesYes Graphic design customisation: interface to customize the chat window as you wantYesYes Customize the live chat module directly in the back officeYes Full customization - White Label, Language, Themes, Color and Text.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.YesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.YesYes Canned responses plus smart answers that are automatically generated.YesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Shortcut messages - save multiple phrases as shortcuts.
International supportYes 40+ languages available.YesYes 26 languagesYes Support in English, German, Dutch, PortugueseYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.YesYes Multilingual support: French, English, Spanish and German.YesYes 6+languages availableYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes See at what url your chat partners are and how they navigate over your site.Yes See what web pages the visitor has viewed, and the current page they're on.NoYesYesYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Transfer to other online agents, and include a private message if necessary.YesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.YesYesYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...YesYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/YesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYes Available while user is connectedYes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.YesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes
Video chatNo Not available.NoNoNoNoNoYes Human support via video chat. The user can decide whether they are visible or not.NoNo Chat audio et vidéo utilisant le WebRTCNo
Remote screenshotYes With the use of a 3rd party application.NoYesYesNoNoNoNo
APIYes Open API available.Yes http://www.olark.com/docsYesYes Open API, Javascript API, and remote API to set up advanced chat behavior.- Coming soon.YesYes Free APIYes Free APIYes Available in PRO Plan.
Social Networks
Like 34 9 14 109 3 45 31 1 4 4
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/https://www.userlike.com/https://www.formilla.comhttp://www.zopim.com/http://www.iadvize.com/en/http://oggchat.comhttp://fr.watcheezy.com/http://www.clickdesk.com/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/snapengagehttps://twitter.com/userlikehttp://www.twitter.com/Formillahttp://twitter.com/zopimhttp://twitter.com/iadvizehttps://twitter.com/oggchathttps://twitter.com/_watcheezyhttps://twitter.com/ClickDesk
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/userlike/http://www.facebook.com/FormillaLLChttp://www.facebook.com/iadvize.francehttps://www.facebook.com/Watcheezy/https://www.facebook.com/Clickdesk
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  • 2014-02-05 10:17:25
    2018-10-18 16:01:47
  • Livechat
    English
  • Compare Watcheezy vs Zopim vs Olark vs LiveChat vs SnapEngage vs iAdvize vs Userlike vs OggChat vs eAssistance Pro Live chat Solution vs p3chat vs ClickDesk vs Vivocha vs HeyBubble
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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