Live chat comparison

Business > Enterprises > Livechat
2017-06-14 11:41:32
Compare Watcheezy vs Zopim vs Olark vs LiveChat vs SnapEngage vs iAdvize vs Userlike vs OggChat vs eAssistance Pro Live chat Solution vs p3chat vs ClickDesk vs Vivocha vs HeyBubble
LiveChatOggChatSnapEngageWatcheezyiAdvizeUserlikeZopimeAssistance Pro Live chat SolutionOlarkp3chatClickDeskVivochaHeyBubble

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.

iAdvize is a conversational commerce platform which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

[New 2016] iAdvize launches ibbü,the on-demand pool of expert:
More features:

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. is the simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Video tour
Free trial periodYes 30 days, no credit card required.Yes 14 Days Free TrialYes 15 daysYes 15 days free trialYesYes 14 days - no credit card required - Free plan availableYes 14 daysYes 15 days - Try full features, no credit card requiredYes Free plan, & all paid plans have 14 days free trialYes 14 days free trialYes Free planYes 14 Day TrialYes 14 Days, and Freemium package
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • Lite $12/month 1 Operator
  • Lite $29/month 3 Operators
  • Lite $59/month 6 Operators
  • Lite $119/month 12 Operators
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • You can add credits to your account buying one of our packets. If we’re regularly spending credits, you can buy one of our monthly subscription plans ($19 for 300 interactions, $89 for 1000 interactions and $349 for 3000 interactions, and save up to 60% on the normal price.

  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
Launch date2002-06-252009-09-012008-10-012011-01-272010-01-082012-03-012013-01-232009-08-012011-02-012011-06-202013-01-01
Web-based ApplicationYes Compatible with all up-to-date browsers.Yes Setup and Visitor MonitoringYesYes Compatible with all up-to-date browsers.Yes PHP Web applicationYesYesYesYesYes Rich Web ClientYesYesYes Full HTML5 and Javascript Web application
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Agents use gTalk/JabberNoYes Jabber compatible-YesYes Google Talk, SkypeYes All Jabber compatible IMs and a very unique Skype integration
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes Through IM ClientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Available for windows and OS DesktopYes Compatible with instant messengers for Windows and Mac- Through IM clientsYes Windows PlatformYes through IM clientsYes Through IM clients on desktop and mobileYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)NoYes Using Instant Messaging systems
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes Any gTalk/Jabber clientNo No native app (any Google Talk client or Skype)Yes Mobile application for Iphone, Ipad and ANdroid DevicesYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)NoYes Web console for mobile devicesNo No native app, but any Jabber/XMPP app will workYes (any Skype, Google Talk or XMPP client)Yes IM (GTalk/Skype)NoYes Any Skype or Jabber compatible mobile app
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes Optimized for mobile devices (smartphone & tablet)Yes Works on some mobile devices. HTML5 dashboardYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)YesYes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.Yes Yes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes Complete chat statistics with reports and analyticsYesYes Message History, rules performance.Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through emailYes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.Yes Amazing statistics and reports
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes Unlimited number of websites with Eezy offersYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Deploys single or multiple widget per site by group, type of support or user behavior.YesYes Unlimited site accessYesYes Via DepartmentsYes Unlimited domains.Yes Unlimited Site, Unlimited Widget, Unlimited ServicesYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes Unlimited from the Pro planYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Depends upon subscription packageYesYesYes Multiple operators. Five simultaneous chats at a time for each operator.Yes Unlimited - All versionYes Yes, For PRO and ADVANCED packages only
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes Full conversation transcripts available and downloadableYes Unlimited from the Pro planYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes Saved both on server and on local systemYesYesYes Chat TranscriptsYes Transcript - InteractionYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYes Offline messages are saved and sent by emailYesYes YesYesYesYes Messages sent to an email address(es) or into a CRM.YesYes Converted to tickets through built-in helpdeskYes + Call Me Back Later and WebleadYes Sent to email address
CobrowsingYes With the use of a 3rd party application.YesYes See in real time exactly waht does your visitorsYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Guide your visitor to any page- Push webpagesNoYesYes push webpagesNoYesYes Co-Browsing - Page Pushing - Form SharingNo
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.YesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Customize the live chat module directly in the back officeYes Graphic design customisation: interface to customize the chat window as you wantYes Fully customizable and text customizationYesYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee-Yes Full customization - White Label, Language, Themes, Color and Text.Yes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement buttonYes Several themes and text customization + multiple action buttons and your company logo
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.YesYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much moreYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYes With shortcutsYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Canned responses available, Can be created by both admin and operators.Yes Using 3rd Party MacrosYesYes Shortcut messages - save multiple phrases as shortcuts.Yes Macro, TagsYes Shortcuts using # symbol in the chat
International supportYes 40+ languages available.YesYes 26 languagesYes 6+languages availableYes Multilingual support: French, English, Spanish and German.Yes Support in English, German, Dutch, PortugueseYesYes 20 LanguagesYesYes >20 languagesYesYesYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes See at what url your chat partners are and how they navigate over your site.NoYesYes-YesYesYes Every pages, from referrer to current page with associated time spent
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes Transfer easily between agents, tiers and groupsYesYesYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes !r command in IM apps, one-click in RWC.Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.YesYes To a specific operator, a group of operator or the first available operator
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.YesYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes API: Salesforce, Zendesk...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes Extensible API (JavaScript plugin architecture) Javascript API, Integration with Zendesk, Happyfox, ..Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available.Yes Full Access to APIs - JavaScriptYes API
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYes Fully CustomizableYesYesYes Fully customizable rule-based triggersYesYesYes Preconfigured rules or Create your ownYes By time spent
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesNoYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Available while user is connectedYesYes Complete details through ‘visitors’ section from Operator consolesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes Via Rich Web ClientYesYesYes
Video chatNo Not available.NoNoNo Chat audio et vidéo utilisant le WebRTCYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoNoNoNoNoYesNo
Remote screenshotYes With the use of a 3rd party application.YesNoYesNoNoNoNoNoYesNo
APIYes Open API available.YesYes Free APIYes Free APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.YesNoYes Widget APIYes Available in PRO Plan.YesYes
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  • 2014-02-05 10:17:25
    2017-06-14 11:41:32
  • Livechat
  • Compare Watcheezy vs Zopim vs Olark vs LiveChat vs SnapEngage vs iAdvize vs Userlike vs OggChat vs eAssistance Pro Live chat Solution vs p3chat vs ClickDesk vs Vivocha vs HeyBubble
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