Best Transactional Email Service Comparison

Internet > Communications > Email
23
2015-05-29 13:32:33

Comparison of the cloud email services that provide transactional email or bulk email software (marketing software to manage mass email such as newsletters).

These services help you to send these emails without having to configure and manage mail servers, ensuring you to have state of the art configuration to ensure email deliverability. Your application can usually use SMTP protocol using their SMTP Relay, or use a specific API.

Transactional email is an expected email because it has been triggered automatically after a transaction or a specific event. Common examples of transactional email is : account opening and welcome message, order shipment confirmation, shipment tracking and purchase order status, registration via a contact form, account termination, payment confirmation, invoice...

These messages are especially important for ecommerce, shopping sites... (crucial step of the customer relationship : the customer would be really disappointed if he never receives the expected email). The deliverability criteria is really important.

This detailed comparison chart will help you to choose your cloud email solution for bulk email or transactional email. Most of them have a free plan, it will help you to test several email sender before deciding which one is the best for your needs.

MailjetSendinBlueElastic EmailSendGridAmazon SESMailgunSMTP.comMandrillAuthMailerSocketLabsLeadersendturboSMTPSparkPost
Logo
Like 41 4 5 35 3 12 13 7 1 9 1 3 0
Websitehttp://www.mailjet.comhttp://www.sendinblue.comhttp://elasticemail.com/http://www.sendgrid.comhttp://aws.amazon.com/ses/http://mailgun.comhttp://www.smtp.com/http://mandrill.comhttp://www.authmailer.com/http://www.socketlabs.comhttp://www.leadersend.com/http://www.serversmtp.comhttps://www.sparkpost.com/
Introduction Videohttp://youtu.be/192pmEakul0http://help.elasticemail.comhttp://vimeo.com/23283604http://www.youtube.com/watch?v=EKnK54TAKWghttp://vimeo.com/39005068https://youtu.be/373iPOOMnno
Technical details
SMTP supportYesYesYesYesYesYesYesYesYesYesYesYes 24/7 Multilanguage SupportYes
RealtimeYesYesYesYesYesYesYesYesYesYesYesYesYes
Send transactional emailsYesYesYesYesYesYesYesYesYesYesYesYesYes
Incoming Email SupportYes Using the Parse API you can get the content of an incomming email POSTed by HTTP on a server : dev.mailjet.com/guides/parse-api-guide/YesYes Parse inbound email, including attachments and content. See docs.sendgrid.com for webhook examples. Supported by Griddler: https://github.com/thoughtbot/griddlerNoYes Parse emails, including attachements and quoted text. Easily forward using different expression matches, including regex, and POST to HTTP. Supported by Griddler: https://github.com/thoughtbot/griddlerNoYes Parses inbound, can be handled by griddler: https://github.com/thoughtbot/griddlerYes Only Backup MXYes https://support.socketlabs.com/index.php/Knowledgebase/Article/View/111/NoNo- Our SparkPost Elite offering has this support, but not SparkPost Public
Send bulk emailsYesYesYesYesYesYesYesYesYesYesNoYesYes
SPFYesYesYesYesYes Yes Instructions on how to set it up on your domain are given.YesYesYesYesYesYes
Automatic DKIM signingYesYesYesYesYesYesYesYesYesYesYesYes
Personalized DKIM for free (no more "on behalf of")YesYesYesYes Upgrade to a Silver plan or higher to get personalized DKIMYesYesYesYesYesYes- Our SparkPost Elite offering has this support, but not SparkPost Public.
Open TrackingYesYesYesYesNoYesYes Via HEMS PackageYesYesYesYes
Click TrackingYesYesYesYesNoYesYes Via HEMS PackageYesYesYesYes
Clicks Details (per Link, etc.)YesYesYesYes Via real-time Event API webhookYes Reporting available both through Control Panel and APIYes Via HEMS PackageNoYesYes Greater details available in our SparkPost Elite offering
Message PersonalizationYes Yes, via web tool (WYSIWYG editor)YesYesYesNoYesYes Via HEMS PackageYesYesYesYes
Conditional Personalization (if/else)- Yes but, not through web newsletter editor, only by using the APIYesYesYesYes Via HEMS PackageYesYesYes
WYSIWYG Newsletter EditorYes Available for free, with any plan (Free plan included)YesYesYes +$0,25 per thousand, in addition to monthly packageNoNoYes Via HEMS PackageYesYesYes- You can use our partner SendWithUs to easily achieve this
HTML Content Templates (WYSIWYG Editor)YesYesYesYesNoYes Via HEMS PackageYesNoYes- We support HTML/Text templates, but we do not offer WYSIWYG abilities. You can use our partner SendWithUs to achieve
Dedicated IP availableYes With our Silver, Gold, Platinum and Diamond Plans, you can ask for a Dedicated IP address.Yes Gold or Higher PlanYesYesNoYes $59 per monthYesYes $29 per monthYesYesYesYes Gold or higher planYes
Pricing
Free plan6,000 emails per month, max 200 per day9,000 emails per month, max 300 per 24 hoursfirst 1000400 emails per day62,000 emails per month for EC2 users10,000 free per month30 day money back12,000 emails/month, no daily limit30 days money back15 day trial. 500 emails per month6,000 emails per month (special offers for startups)6000 emails per month - up to 200 per day10,000 emails per month
Price0.18 USD to $0.50 per thousand0.13 USD to $0.67 per thousand0.09 USD per thousand after initial 500K clean0.57 USD to $0.80 USD per thousand0.1 USD per thousand, plus traffic charges. $0.12 per GB of attachments sent.0.1 USD to $0.50 per thousand0.3 USD to $2.50 per thousand0.1 USD to $0.20 per thousand, depending on usage0.13 USD to $0.83 per thousand0.4 USD to $3.16 per thousand0.1 USD to $0.20 per 10000.51 USD to $0.70 USD per thousand0.4 USD to $0.69 per thousand, depending on volume
Custom-Pricing For Big SendersYesYesYesYesNoYesYesYesYesYesYesYesYes
CurrencyUSD, EUR, GBPUSD, EURUSDUSDUSDUSDUSD, EUR, GBP, CADUSDUSDUSDUSDUSD, EURUSD
Cancellation policyCancel any time, no contractCancel at any time, no contractNo monthly subscriptions - cancel anytimeCancel at any time, no contractPay for what you send; no required contract or commitments.Cancel any time, no contractCancel any time, no contractCancel at any time, no contractCancel any time, no contractCancel any time, no contractCancel any time, no obligationsCancel any time, no contract, month-to-month
API
REST APIYesYesYesYes Yes, for our Bronze plan and higher (and Free plan too)YesYesYesYesYesYesYes
Event APIYes For every plan, you can get every event (open, click, bounce...) in real timeYesYesYes Yes, for our Silver plan and higher (and Free plan too)NoYesYesYesYes Notification APIYesYes Via Webhooks
Manage contacts through APIYes Read a full tutorial at http://dev.mailjet.com/guides/contact-guide/YesYesYes See our Newsletter API at http://docs.sendgrid.comYesYesYes
Send email through APIYes Only by one HTTP call http://dev.mailjet.com/guides/send-api-guide/YesYesYesYesYesYesYes labeled as a Beta featureYesYes
Support
24/7 SupportYes Across 3 Global Time Zones - Online ticket generationYes Online form submissionYes Email only. Our average email support response time is less than one hour during weekdays. Up to 3 hours on weekends.Yes Online ticket generation.Yes Basic: Included, Developer: $49/month, Business & Enterprise prorated.Yes Online form submission.Yes 24/7/365 Via Phone, Email or chatYes 24/7 Email Support. Online form submission. No Phone Support.Yes Online form submission- Online form submissionYes Live Chat, Tickets, Phone, SkypeNo
Dedicated Support TeamYesYesYesYesYesYesYesYesYesYesYesYesYes
Phone SupportNoYesNoYes During regular business hours for all plan levels, including "Free." Critical and Escalation Support available 24/7- Available with paid support plan- For First-class plansYes 24/7 for all clientsNoNoYes During regular business hours for all plan levelsYesYes 24/7- This is available in our SparkPost Elite offering
HeadquarteredParis, FranceParis, FranceCanadaCO - CASeattle, WASan Francisco, CAUkraineFinlandAston, PALatvia, RigaSan Diego, CASan Francisco, CA
Additional
Multi-user LoginYesYesYesYesNoYes- This is available in our SparkPost Elite offering
Prioritize emailsYes Email Priority Management is handled on Mailjet with X-Mailjet email headers : http://www.mailjet.com/docs/email-priority-managementYesYesYes Add preferred time of delivery which can prioritize or schedule for later.- via sub-accounts- This is available in our SparkPost Elite offering
User-Agent TrackingYesYesYesYesYes- Available in our SparkPost Elite offering
PluginsYes Prestashop, Wordpress, Dotclear, SPIP, Joomla, DrupalYes PrestaShop, WordPress, MagentoYes http://elasticemail.com/api-documentationYes Most major languages and frameworksYesYes Most major languages, frameworks, and platformsYes Bitrix, Zapier, MailigenYes Node, PHP, Python SDKs
Launch date2010-08-102012 September2010-01-012009-04-282011-01-25201019982012 April20132009-08-012013-07-1720102015-04-15
Emails sent per month8000000002000000008800000000 (8.8 Billion) total in August 2013 13,196,017,135 total in 1/201560000000037000000 in April so far, company-wide ofer 12B per month
LanguagesEnglish, French, German, SpanishEnglish, French, SpanishEnglishEnglishEnglish, French, German, Japanese, SpanishEnglish, French, RussianEnglish, Spanish, French, Russian, Arabic, IndianEnglishEnglishEnglishEnglishEnglish, Espanol, Français, Italiano, Portugues, German, Russian, Arabic, UkrainianEnglish
Sample CustomersTAG Hauer, MIT, Fotolia, TheFancy, Jolicloud, Readability, Sketchfab, Prestashop, Amnesty International...BMW, Fleury Michon, SodeboSpotify, Foursquare, Pandora, Hootsuite, Uber, Kickstarter, Air BnB, GitHubGithub, Heroku, Uservoice, Stripe, 37 Signals, Parse, Adroll, PagerdutyIntuit, IBM, ADP, Crutchfield, Warner Bros, Red Cross, Virgin, Panera BreadNetki, Iterable, Pinterest
Sample Integration PartnersWordpress, Joomla, Prestashop, Drupal, Zapier, Elastic.io...http://www.acyba.com/ http://www.mailpoet.com/Windows Azure, HP Cloud, Softlayer, Rackspace, Heroku, Engineyard, CloudbeesRackspace (owner), Heroku, Engineyard, AppFogMailchimpSendWIthUs, OnGage
Twitterhttp://twitter.com/mailjethttps://twitter.com/SendinBluehttps://twitter.com/Elastic_Emailhttp://twitter.com/SendGridhttp://twitter.com/amazonseshttp://twitter.com/mail_gunhttp://twitter.com/smtpcomhttp://twitter.com/mandrillbetahttps://twitter.com/authmailerhttps://twitter.com/socketlabshttps://twitter.com/leadersendhttp://www.twitter.com/turboSMTPhttp://www.twitter.com/SparkPost
Websitehttp://www.mailjet.comhttp://www.sendinblue.comhttp://elasticemail.com/http://www.sendgrid.comhttp://aws.amazon.com/ses/http://mailgun.comhttp://www.smtp.com/http://mandrill.comhttp://www.authmailer.com/http://www.socketlabs.comhttp://www.leadersend.com/http://www.serversmtp.comhttps://www.sparkpost.com/
Last update2015-01-28 22:46:322015-01-28 23:02:532015-01-28 22:49:452015-04-23 00:51:122015-03-09 19:28:152015-01-28 23:19:312015-03-09 19:28:152015-03-09 19:28:152015-01-28 23:36:052015-03-09 19:28:152015-03-09 19:28:152015-03-09 19:28:152015-04-23 16:59:51
File AttachmentsYes Possible via SMTPYesYes up to 15 MBYes up to 10 MBYes Up to 10 MBYes up to 25 MBYes Up to 15 MBYes up to 10 MBYesYes up to 30mbYesYes up to 1 MB
Websitehttp://www.mailjet.comhttp://www.sendinblue.comhttp://elasticemail.com/http://www.sendgrid.comhttp://aws.amazon.com/ses/http://mailgun.comhttp://www.smtp.com/http://mandrill.comhttp://www.authmailer.com/http://www.socketlabs.comhttp://www.leadersend.com/http://www.serversmtp.comhttps://www.sparkpost.com/
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  • 2011-01-26 12:25:26
    2015-05-29 13:32:33
  • Email
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  • Compare side-by-side Best Transactional Email Service Providers with a review of each transactional emailing software enabling mass email, newsletters... Bulk email software comparison.
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