ProProfs Help Desk

Business > Webmaster
2019-01-09 06:41:25
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker
ProProfs Help Desk
Websitehttps://www.proprofs.com/helpdesk/
Trial and Prices
  • 20 day free trial
  • To install: starts from $ 39 per agent

Launch date2018
Features
Chat statistics
Multi-siteYes
Multiple operatorsYes
Conversation transcripts
Offline messagesYes
Cobrowsing
Visual customization
Visitor details
Predefined responsesYes
Native mobile application
International supportYes
Clickpath Tracker
Transfer to another operator
Custom extensions
Proactive chat triggers
Visitor Monitoring
Affiliate / Credit Program
Remote screenshot
APIYes
Social Networks
Websitehttps://www.proprofs.com/helpdesk/
Facebook
Twitterhttps://twitter.com/ProProfs
Like 0
Helpdesk Features
Self Help / KB / ForumsYes
Email ParsingYes
Multi-Language Staff and Client Portals
Two-Way Email Parsing
Ticket Billing
Multiple Company Support
Multiple Product Support
WorkFlowYes
AutomationYes
WYSIWYGYes
Service Level Agreement (SLA)Yes
Alerts / EscalationYes
SMS AlertsYes
Ticket ViewsYes
Social Network Integration
WHMCS Integration
Satellite Feature
Client ManagementYes
Custom FieldsYes
3rd Party Integration and Hooks
Custom ReportingYes
Ticket PinningYes
CalendarYes
  • 2018-12-18 11:35:39
    2019-01-09 06:41:25
  • Webmaster
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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