Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker

Business > Webmaster
2019-01-09 06:41:25

This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.

There is a more complete list of all Help desk Issue Tracking system softwares here : http://socialcompare.com/en/comparison/comparison-of-help-desk-issue-tracking-system-software

Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlowProProfs Help Desk
DescriptionPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Trial and Prices
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

  • 20 day free trial
  • To install: starts from $ 39 per agent

Launch date200120052007-01-0120032018
Chat statisticsNoYesYesYes
Multiple operatorsYesYesYesYesYesYes
Conversation transcriptsYesYesYesYes
Offline messagesYesYesYesYesYes
Visual customizationYesYesYesYes
Visitor detailsYesYesYesYes
Predefined responsesYesYesYesYesYes
Native mobile applicationNoYesYesYesYes
International supportYesNoYesYesYesYes
Clickpath TrackerYesYesNo
Transfer to another operatorYesYesYesYes
Custom extensionsNoYesYesYes
Proactive chat triggersYesNoNo
Visitor MonitoringYesNoYesNo
Affiliate / Credit ProgramNoNoYesYesYes
Remote screenshotYesNoYes
Social Networks
Like 1 2 5 1 2 0
Helpdesk Features
Self Help / KB / ForumsYesYesYes
Email ParsingYesYesYesYesYes
Multi-Language Staff and Client PortalsYesYesYesYes
Two-Way Email ParsingYesYesYesYes
Ticket BillingNoYesNo-
Multiple Company SupportNoYesNoYes
Multiple Product Support-YesNoYes
Service Level Agreement (SLA)YesYesYesYesYes
Alerts / EscalationYesYesYes-YesYes
SMS AlertsYesYesYesYesYes
Ticket ViewsYesYesYesYesYes
Social Network Integration-YesYes-
WHMCS Integration-YesYesNo
Satellite FeatureNoYesNoYes
Client ManagementYesYesYesYesYes
Custom FieldsYesYesYesYesYes
3rd Party Integration and HooksYesYesNoYes
Custom ReportingYesYesNoYesYes
Ticket PinningNoYesNoYesYes
  • 2011-05-16 14:33:40
    2019-01-09 06:41:25
  • Webmaster
  • Compare Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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