Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker

Business > Webmaster
1
2016-02-15 17:05:10

This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.

There is a more complete list of all Help desk Issue Tracking system softwares here : http://socialcompare.com/en/comparison/comparison-of-help-desk-issue-tracking-system-software

Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlow
Websitehttp://www.kayako.com/http://www.PhaseWare.comhttps://www.visionhelpdesk.comhttp://www.zendesk.comhttp://visionflow.com
DescriptionPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Trial and Prices
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

Launch date200120052007-01-012003
Features
Chat statisticsNoYesYesYes
Multi-siteYesYesYesYesYes
Multiple operatorsYesYesYesYesYes
Conversation transcriptsYesYesYesYes
Offline messagesYesYesYesYes
CobrowsingNoNoYesNo
Visual customizationYesYesYesYes
Visitor detailsYesYesYesYes
Predefined responsesYesYesYesYes
Native mobile applicationNoYesYesYesYes
International supportYesNoYesYesYes
Clickpath TrackerYesYesNo
Transfer to another operatorYesYesYesYes
Custom extensionsNoYesYesYes
Proactive chat triggersYesNoNo
Visitor MonitoringYesNoYesNo
Affiliate / Credit ProgramNoNoYesYesYes
Remote screenshotYesNoYes
APIYesYesYesYesYes
Social Networks
Websitehttp://www.kayako.com/http://www.PhaseWare.comhttps://www.visionhelpdesk.comhttp://www.zendesk.comhttp://visionflow.com
Facebookhttp://www.facebook.com/kayakohttp://www.facebook.com/PhaseWarehttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878https://www.facebook.com/zendesk
Twitterhttp://www.twitter.com/kayakohttp://www.twitter.com/PhaseWarehttp://twitter.com/visionhelpdeskhttps://www.twitter.com/zendeskhttp://twitter.com/VisioneraAB
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Helpdesk Features
Self Help / KB / ForumsYesYes
Email ParsingYesYesYesYes
Multi-Language Staff and Client PortalsYesYesYesYes
Two-Way Email ParsingYesYesYesYes
Ticket BillingNoYesNo-
Multiple Company SupportNoYesNoYes
Multiple Product Support-YesNoYes
WorkFlowYesYesNoYes
AutomationYesYesYesYes
WYSIWYGYesYesYesYes
Service Level Agreement (SLA)YesYesYesYes
Alerts / EscalationYesYesYes-Yes
SMS AlertsYesYesYesYes
Ticket ViewsYesYesYesYes
Social Network Integration-YesYes-
WHMCS Integration-YesYesNo
Satellite FeatureNoYesNoYes
Client ManagementYesYesYesYes
Custom FieldsYesYesYesYes
3rd Party Integration and HooksYesYesNoYes
Custom ReportingYesYesNoYes
Ticket PinningNoYesNoYes
CalendarYesYesYesYes
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  • 2011-05-16 14:33:40
    2016-02-15 17:05:10
  • Webmaster
    English
  • Compare Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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