Webseite | new-elements.de |
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Video | |
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Kostenlose Testphase | |
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Pricing plans |
- Professional Plan(unlimited chats, 1
agent)
multi-dimensional analyzable chat statistics
Starts from 396€ per month,
aditional agents price per request
- Enterprise Plan(unlimited chats, unlimited
agents, enterprise features)
price per request
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Launch date | 2013-01-01 |
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Eigenschaften | |
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Web-based Application | Ja |
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IM (Google Talk, Jabber...) integration | |
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Desktop Applications | |
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Native mobile application | |
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Works for customers on mobile devices? | Ja |
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Chat statistics | Ja Detailed Chat Statistics multi-dimensional analyzable on Business Intelligence level in combination with Web Analytics data, Campagne data etc. |
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Multi-site | Ja Multi-domain |
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Multiple operators | Ja |
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Conversation transcripts | Ja |
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Offline messages | Ja |
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Cobrowsing | Ja |
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Visual customization | Ja CI full customizable |
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Visitor details | Ja Live monitoring of Web Analytics Data including browsing details, techical details...real-time shopping card |
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Predefined responses | Ja Canned messages can be added by both operators and admin |
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International support | Ja |
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Clickpath Tracker | Ja Every pages, from referrer to current page with associated time spent |
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Transfer to another operator | Ja transfer and chat conference |
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Custom extensions | Ja |
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Proactive chat triggers | Ja Fully customizable visitor behavior rule-based triggers |
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Visitor Monitoring | Ja real-time user tracking including many web analytics data, full customizable |
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Video chat | Ja Out of the box, no add-on or client software needed |
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Remote screenshot | Nein |
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API | Ja |
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Social Networks | |
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Twitter | |
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Facebook | facebook.com/... |
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Webseite | new-elements.de |
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User reviews and comments