NewElements DynamicChat

Business > Enterprises > Livechat
2014-04-02 16:29:51

NewElements SiteAnalyst as part of NewElements Constellation Software Suite is one of the few Web Analytics systems on the market that allows evaluation of Web Analytics data on Enterprise Business Intelligence level.

Statistics are highly flexible, in real-time and can be individualized to your business model.

NewElements DynamicChat
Websitehttp://new-elements.de
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Video tourhttps://www.youtube.com/watch?v=cLReOGKJR30
Free trial period
Pricing plans
  • Professional Plan(unlimited chats, 1 agent)

    multi-dimensional analyzable chat statistics

    Starts from 396€ per month,

    aditional agents price per request

  • Enterprise Plan(unlimited chats, unlimited agents, enterprise features)

    price per request

Launch date2013-01-01
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop Applications
Native mobile application
Works for customers on mobile devices?Yes
Chat statisticsYes Detailed Chat Statistics multi-dimensional analyzable on Business Intelligence level in combination with Web Analytics data, Campagne data etc.
Multi-siteYes Multi-domain
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
CobrowsingYes
Visual customizationYes CI full customizable
Visitor detailsYes Live monitoring of Web Analytics Data including browsing details, techical details...real-time shopping card
Predefined responsesYes Canned messages can be added by both operators and admin
International supportYes
Clickpath TrackerYes Every pages, from referrer to current page with associated time spent
Transfer to another operatorYes transfer and chat conference
Custom extensionsYes
Proactive chat triggersYes Fully customizable visitor behavior rule-based triggers
Visitor MonitoringYes real-time user tracking including many web analytics data, full customizable
Video chatYes Out of the box, no add-on or client software needed
Remote screenshotNo
APIYes
Social Networks
Websitehttp://new-elements.de
Twitterhttps://twitter.com/NewElements
Facebookhttps://de-de.facebook.com/NewElements
  • 2014-04-02 16:29:51
    2014-04-02 16:29:51
  • Livechat
    English
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL