| Sitio web | new-elements.de |
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| Vídeo |  |
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| Período de prueba gratuito | |
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| Pricing plans |
- Professional Plan(unlimited chats, 1
agent)
multi-dimensional analyzable chat statistics
Starts from 396€ per month,
aditional agents price per request
- Enterprise Plan(unlimited chats, unlimited
agents, enterprise features)
price per request
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| Launch date | 2013-01-01 |
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| Características | |
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| Web-based Application | Sí |
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| IM (Google Talk, Jabber...) integration | |
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| Desktop Applications | |
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| Native mobile application | |
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| Works for customers on mobile devices? | Sí |
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| Chat statistics | Sí Detailed Chat Statistics multi-dimensional analyzable on Business Intelligence level in combination with Web Analytics data, Campagne data etc. |
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| Multi-site | Sí Multi-domain |
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| Multiple operators | Sí |
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| Conversation transcripts | Sí |
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| Offline messages | Sí |
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| Cobrowsing | Sí |
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| Visual customization | Sí CI full customizable |
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| Visitor details | Sí Live monitoring of Web Analytics Data including browsing details, techical details...real-time shopping card |
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| Predefined responses | Sí Canned messages can be added by both operators and admin |
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| International support | Sí |
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| Clickpath Tracker | Sí Every pages, from referrer to current page with associated time spent |
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| Transfer to another operator | Sí transfer and chat conference |
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| Custom extensions | Sí |
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| Proactive chat triggers | Sí Fully customizable visitor behavior rule-based triggers |
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| Visitor Monitoring | Sí real-time user tracking including many web analytics data, full customizable |
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| Video chat | Sí Out of the box, no add-on or client software needed |
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| Remote screenshot | No |
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| API | Sí |
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| Social Networks | |
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| X (Twitter) | @NewElements |
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| Facebook | facebook.com/... |
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| Sitio web | new-elements.de |
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