OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system.
Name | OnOp Chat |
|---|---|
| Webseite | applicloud.com/... |
| Video |  |
| Kostenlose Testphase | Ja 14 days, now free programs as well |
| Pricing plans |
|
| Launch date | 2015-07-01 |
| Eigenschaften | |
| Web-based Application | Ja |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | Nein Browser-based |
| Native mobile application | Nein Browser-based |
| Works for customers on mobile devices? | Ja |
| Chat statistics | Ja Advanced statistics for assessment of operators' performance, history, detailed information about every session |
| Multi-site | Ja |
| Multiple operators | Ja |
| Conversation transcripts | Ja For both operators and clients |
| Offline messages | Ja Customizable offline form |
| Cobrowsing | Nein |
| Visual customization | Ja Fully customizable chat window, buttons, texts |
| Visitor details | Ja |
| Predefined responses | Ja |
| International support | Ja |
| Clickpath Tracker | Ja |
| Transfer to another operator | Ja Grouping (departments, skills, etc.), transferring both operators and departments |
| Custom extensions | Ja |
| Proactive chat triggers | Ja Fully customizable proactive chat triggers |
| Visitor Monitoring | Ja |
| Video chat | Ja Video call using WebRTC |
| Remote screenshot | Ja "Snapshot" function |
| API | Ja |
| Social Networks | |
| @OnlineOperator | |
| facebook.com/... | |
| Webseite | applicloud.com/... |
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