@Vanina, could you checkout Barc.com for live chat support software. We are new but offer everything any other chat does - and we're free!
I love that everybody is super excited for customer service solutions, I personally don't use any of the listed above, I have tried them and found that the best one I have used is www.heybubble.com they provide customer service live chat solutions, besides the awesome ability to talk to their CEO if you run into a problem or have a question, you can also add the chat to your website for free and be using it in less than 5 minutes.
I'd like to introduce flexytalk.com , launched on november 2012 but already 1 thousand users. Growing in features every week.
HeyBubble is a new company providing Live chat services. They are currently beta, and the features look pretty cool and innovative. The web-based dashboard is very intuitive and easy to use ! www.heybubble.com
Live2support is now available for iPhone, Android Mobile and Tablets. live2support.com
Do you know any software that does not save users' IP addresses?
Snapengage has removed its free and startup options. This makes it very expensive compared to the others, especially if you don't need all the bells and whistles.
Create a Memorable Shopping Experience with Market Leading LivePerson's Chat Solutions liveperson.com/...
this works especially well for small businesses who simply want a no-hassle, great-to-use live chat system
Live2Support provides highly reliable and affordable live chat service with 24/7 customer support. Live2support offers user friendly services. There is no need of technical knowledge. It really helps to generate more sales.
Live2Support is a fast, secure and low price live chat software. live2support.com
@David Gaian
The comparison chart has been updated regularly, the content keeps evolving. Several contributors including service providers, themselves, make updates. You can click on the date below the title to check out the history.
For example notable changes have been made for SnapEngage on 2012-03-26:
socialcompare.com/...
If you find errors please contribute to keep the content up to date.
Last comment was over a year ago and this (great!, thanks) comparison chart is itself much older than that. Question: is this the most current and definitive comparison analysis of LIVE CHAT solutions??
Now get one additional operator absolutely FREE with Silver and Gold Packages of Live2support.
dashboard and mobile app support is awesome