Link | Kayako SupportSuite | PhaseWare Tracker | Vision Helpdesk | Zendesk | VisionFlow | ProProfs Help Desk |
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Website | kayako.com | PhaseWare.com | visionhelpdesk.com | zendesk.com | visionflow.com | proprofs.com/... |
Description | PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer. | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more. | ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. | ||
Trial and Prices |
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Launch date | 2001 | 2005 | Jan. 1st 2007 | 2003 | 2018 | |
Features | ||||||
Chat statistics | No | Yes | Yes | Yes | Yes | Yes |
Multi-site | Yes | Yes | Yes | Yes | Yes | Yes |
Multiple operators | Yes | Yes | Yes | Yes | Yes | Yes |
Conversation transcripts | Yes | Yes | Yes | Yes | Yes | Yes |
Offline messages | Yes | Yes | Yes | Yes | Yes | Yes |
Cobrowsing | No | No | Yes | Yes | No | No |
Visual customization | Yes | Yes | Yes | Yes | Yes | Yes |
Visitor details | Yes | Yes | Yes | Yes | Yes | Yes |
Predefined responses | Yes | Yes | Yes | Yes | Yes | Yes |
Native mobile application | No | Yes | Yes | Yes | Yes | Yes |
International support | Yes | No | Yes | Yes | Yes | Yes |
Clickpath Tracker | Yes | Yes | No | No | No | |
Transfer to another operator | Yes | Yes | Yes | Yes | Yes | Yes |
Custom extensions | No | Yes | Yes | Yes | Yes | Yes |
Proactive chat triggers | Yes | No | Yes | Yes | No | Yes |
Visitor Monitoring | Yes | No | Yes | Yes | No | Yes |
Affiliate / Credit Program | No | No | Yes | Yes | Yes | No |
Remote screenshot | Yes | No | Yes | No | Yes | No |
API | Yes | Yes | Yes | Yes | Yes | Yes |
Social Networks | ||||||
Website | kayako.com | PhaseWare.com | visionhelpdesk.com | zendesk.com | visionflow.com | proprofs.com/... |
facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
@kayako | @PhaseWare | @visionhelpdesk | @zendesk | @VisioneraAB | @ProProfs | |
Like | Likes 1 | Likes 2 | Likes 5 | Likes 1 | Likes 2 | Likes 2 |
Helpdesk Features | ||||||
Self Help / KB / Forums | Yes | Yes | Yes | Yes | ||
Email Parsing | Yes | Yes | Yes | Yes | Yes | |
Multi-Language Staff and Client Portals | Yes | Yes | Yes | Yes | Yes | |
Two-Way Email Parsing | Yes | Yes | Yes | Yes | ||
Ticket Billing | No | Yes | No | - | ||
Multiple Company Support | No | Yes | No | Yes | Yes | |
Multiple Product Support | - | Yes | No | Yes | Yes | |
WorkFlow | Yes | Yes | No | Yes | Yes | |
Automation | Yes | Yes | Yes | Yes | Yes | |
WYSIWYG | Yes | Yes | Yes | Yes | Yes | |
Service Level Agreement (SLA) | Yes | Yes | Yes | Yes | Yes | |
Alerts / Escalation | Yes | Yes | Yes | - | Yes | Yes |
SMS Alerts | Yes | Yes | Yes | Yes | ||
Ticket Views | Yes | Yes | Yes | Yes | Yes | |
Social Network Integration | - | Yes | Yes | - | ||
WHMCS Integration | - | Yes | Yes | No | ||
Satellite Feature | No | Yes | No | Yes | ||
Client Management | Yes | Yes | Yes | Yes | Yes | |
Custom Fields | Yes | Yes | Yes | Yes | Yes | |
3rd Party Integration and Hooks | Yes | Yes | No | Yes | Yes | |
Custom Reporting | Yes | Yes | No | Yes | Yes | |
Ticket Pinning | No | Yes | No | Yes | Yes | |
Calendar | Yes | Yes | Yes | Yes | Yes |