Editor/Owner | | | | | SalesForce | | Servicenow | | |
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Website | http://www.freshdesk.com | https://helpline.de/ | http://www.helpspot.com/ | https://www.jitbit.com/helpdesk/ | https://www.salesforce.com/solutions/small-business-solutions/help-desk-software/ | http://www.samanage.com/ | http://www.servicenow.com/ | http://uservoice.com | http://www.zendesk.com |
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Latest version | | | | | | | | | |
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SaaS | | | - via EngineHosting | Yes | Yes | Yes | Yes | | Yes |
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On Premise Version | | | Yes | Yes | No | | No | | No |
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Languages | | | | | | | | | |
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Platforms | | | | | | | | | |
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Web | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
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Mobile support | | | Yes | Yes | | | Yes | Yes iPhone SDK | Yes |
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Sent emails | | | Yes | Yes | | | Yes | | Yes |
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networkedhelpdesk.org | | | | | | | | | Yes |
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Pricing | | | | | | | | | |
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Free version | Yes 3 agents free | | - Trial 45d | - Trial 30 d | Yes 3 agents free, limited features | - trial 14 d | - Trial on demand | Yes 1 forum | - Trial 30d |
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Starting price | 180 USD /y/agent | | 239 USD /user CAPEX | 29 USD | 360 USD /y/agent | | 40000 CHF /y but possible MSP partners to lower | 180 USD /y/agent | 20 USD /y/agent max 3 |
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Price | 300 USD /y/agent | | 540 USD /y base host | 200 USD for UNLIMITED users on the "enterprise" plan | | | | 540 USD /y/agent | 288 USD /y/agent |
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Price Advanced | 480 USD /y/agent | | | | 600 USD /y/agent | | | 1020 USD /y/agent | 1200 USD /y/agent |
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Management | | | | | | | | | |
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LDAP/AD integration | No | | Yes Premise ? | Yes | | | | Yes 2nd level price required | Yes |
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Social Networks Integration | Yes facebook,twitter,google | | | Yes | Yes twitter, Facebook | | | | Yes |
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Group User Controls | Yes | | | | | | | | - price max |
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Support | | | | | | | | | |
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Email Support | Yes | | | Yes | Yes paid | | | | - price 2 only |
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Phone Support | No manual | | | | Yes paid | | | | - price 3 |
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Features | | | | | | | | | |
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Project Tracking | No | | | | | | | | |
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Time tracking / Timesheets | Yes | | | | | | Yes | | |
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Resource management | No | | | | | | | | |
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Scheduler | - ? | | | | | | | | |
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ITIL compliance | No | | | | | | Yes | | |
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Self Help / KB / Forums | Yes with granular /group | | | | Yes | | Yes | | |
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Security | | | | | | | | | |
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Compatible SSL | - possible but not default | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
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Service Level Agreement (SLA) | | | | Yes | | | | | Yes |
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Data Import/Export | Yes | | | Yes | | | Yes | | |
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Languages | | | | | | | | | |
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Multi-language | Yes 15 lang. | | | Yes | Yes us free, 3 lang entry, 50+ full | | Yes | Yes | Yes |
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English | Yes | | | Yes | Yes | | Yes | | |
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French | Yes | | | Yes | Yes paid | | Yes | | |
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German | Yes | Yes | | Yes | Yes paid | | Yes | | |
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Italian | Yes | | | Yes | Yes paid | | | | |
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Spanish | Yes | | | Yes | Yes paid | | | | |
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