| Editor/Owner | | | | | SalesForce | | Servicenow | | |
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| Website | http://www.freshdesk.com | https://helpline.de/ | http://www.helpspot.com/ | https://www.jitbit.com/helpdesk/ | https://www.salesforce.com/solutions/small-business-solutions/help-desk-software/ | http://www.samanage.com/ | http://www.servicenow.com/ | http://uservoice.com | http://www.zendesk.com |
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| Latest version | | | | | | | | | |
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| SaaS | | | - via EngineHosting | Yes | Yes | Yes | Yes | | Yes |
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| On Premise Version | | | Yes | Yes | No | | No | | No |
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| Languages | | | | | | | | | |
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| Platforms | | | | | | | | | |
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| Web | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
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| Mobile support | | | Yes | Yes | | | Yes | Yes iPhone SDK | Yes |
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| Sent emails | | | Yes | Yes | | | Yes | | Yes |
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| networkedhelpdesk.org | | | | | | | | | Yes |
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| Pricing | | | | | | | | | |
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| Free version | Yes 3 agents free | | - Trial 45d | - Trial 30 d | Yes 3 agents free, limited features | - trial 14 d | - Trial on demand | Yes 1 forum | - Trial 30d |
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| Starting price | 180 USD /y/agent | | 239 USD /user CAPEX | 29 USD | 360 USD /y/agent | | 40000 CHF /y but possible MSP partners to lower | 180 USD /y/agent | 20 USD /y/agent max 3 |
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| Price | 300 USD /y/agent | | 540 USD /y base host | 200 USD for UNLIMITED users on the "enterprise" plan | | | | 540 USD /y/agent | 288 USD /y/agent |
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| Price Advanced | 480 USD /y/agent | | | | 600 USD /y/agent | | | 1020 USD /y/agent | 1200 USD /y/agent |
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| Management | | | | | | | | | |
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| LDAP/AD integration | No | | Yes Premise ? | Yes | | | | Yes 2nd level price required | Yes |
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| Social Networks Integration | Yes facebook,twitter,google | | | Yes | Yes twitter, Facebook | | | | Yes |
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| Group User Controls | Yes | | | | | | | | - price max |
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| Support | | | | | | | | | |
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| Email Support | Yes | | | Yes | Yes paid | | | | - price 2 only |
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| Phone Support | No manual | | | | Yes paid | | | | - price 3 |
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| Features | | | | | | | | | |
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| Project Tracking | No | | | | | | | | |
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| Time tracking / Timesheets | Yes | | | | | | Yes | | |
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| Resource management | No | | | | | | | | |
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| Scheduler | - ? | | | | | | | | |
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| ITIL compliance | No | | | | | | Yes | | |
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| Self Help / KB / Forums | Yes with granular /group | | | | Yes | | Yes | | |
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| Security | | | | | | | | | |
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| Compatible SSL | - possible but not default | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
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| Service Level Agreement (SLA) | | | | Yes | | | | | Yes |
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| Data Import/Export | Yes | | | Yes | | | Yes | | |
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| Languages | | | | | | | | | |
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| Multi-language | Yes 15 lang. | | | Yes | Yes us free, 3 lang entry, 50+ full | | Yes | Yes | Yes |
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| English | Yes | | | Yes | Yes | | Yes | | |
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| French | Yes | | | Yes | Yes paid | | Yes | | |
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| German | Yes | Yes | | Yes | Yes paid | | Yes | | |
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| Italian | Yes | | | Yes | Yes paid | | | | |
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| Spanish | Yes | | | Yes | Yes paid | | | | |
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