Link | FreshDesk | helpline | HelpSpot | Jitbit HelpDesk | Salesforce HelpDesk | SaManage | Servicenow | UserVoice | Zendesk |
---|---|---|---|---|---|---|---|---|---|
Editor/Owner | SalesForce | Servicenow | |||||||
Website | freshdesk.com | helpline.de | helpspot.com | jitbit.com/... | salesforce.com/... | samanage.com | servicenow.com | uservoice.com | zendesk.com |
Latest version | |||||||||
SaaS | - via EngineHosting | Yes | Yes | Yes | Yes | Yes | |||
On Premise Version | Yes | Yes | No | No | No | ||||
Languages | |||||||||
Platforms | |||||||||
Web | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Mobile support | Yes | Yes | Yes | Yes iPhone SDK | Yes | ||||
Sent emails | Yes | Yes | Yes | Yes | |||||
networkedhelpdesk.org | Yes | ||||||||
Pricing | |||||||||
Free version | Yes 3 agents free | - Trial 45d | - Trial 30 d | Yes 3 agents free, limited features | - trial 14 d | - Trial on demand | Yes 1 forum | - Trial 30d | |
Starting price | $ 180 /y/agent | $ 239 /user CAPEX | $ 29 | $ 360 /y/agent | 40,000 /y but possible MSP partners to lower | $ 180 /y/agent | $ 20 /y/agent max 3 | ||
Price | $ 300 /y/agent | $ 540 /y base host | $ 200 for UNLIMITED users on the "enterprise" plan | $ 540 /y/agent | $ 288 /y/agent | ||||
Price Advanced | $ 480 /y/agent | $ 600 /y/agent | $ 1,020 /y/agent | $ 1,200 /y/agent | |||||
Management | |||||||||
LDAP/AD integration | No | Yes Premise ? | Yes | Yes 2nd level price required | Yes | ||||
Social Networks Integration | Yes facebook,twitter,google | Yes | Yes twitter, Facebook | Yes | |||||
Group User Controls | Yes | - price max | |||||||
Support | |||||||||
Email Support | Yes | Yes | Yes paid | - price 2 only | |||||
Phone Support | No manual | Yes paid | - price 3 | ||||||
Features | |||||||||
Project Tracking | No | ||||||||
Time tracking / Timesheets | Yes | Yes | |||||||
Resource management | No | ||||||||
Scheduler | - ? | ||||||||
ITIL compliance | No | Yes | |||||||
Self Help / KB / Forums | Yes with granular /group | Yes | Yes | ||||||
Security | |||||||||
Compatible SSL | - possible but not default | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Service Level Agreement (SLA) | Yes | Yes | |||||||
Data Import/Export | Yes | Yes | Yes | ||||||
Languages | |||||||||
Multi-language | Yes 15 lang. | Yes | Yes us free, 3 lang entry, 50+ full | Yes | Yes | Yes | |||
English | Yes | Yes | Yes | Yes | |||||
French | Yes | Yes | Yes paid | Yes | |||||
German | Yes | Yes | Yes | Yes paid | Yes | ||||
Italian | Yes | Yes | Yes paid | ||||||
Spanish | Yes | Yes | Yes paid |