Best live chat software comparison
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Let's look at the top 9 live chat software for website, They all
are have their own advantages. They all work very well as you can
compare all these live chat software here feature by feature.
Nom | eAssistance Pro Live chat Solution | Click4Assistance | Live2Support | LiveChat | LivePerson | Comm100 | OggChat | Live Guide | Userlike | Provide Support Live Chat |
|---|---|---|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |  |  |  |
| Site web | eassistancepro.com | click4assistance.co.uk | live2support.com | livechatinc.com/... | liveperson.com | comm100.com | oggchat.com | netop.com/... | userlike.com/fr/ | providesupport.com |
| Description | eAssistance Pro est un logiciel de chat professionnel pour faire du support client, afin d'augmenter le nombre de ventes. C'est très facile de mettre en place ce logiciel. Cela peut aussi s'intégrer avec un CRM ou encore s'intégrer à des CMS ouverts tels que wordpress, Joomla, magento, cakephp, prestashop, zendcart. Et cela supporte aussi les applications mobiles (iphone, iPad, android, smartphone et Blackberry. | UK Premier Live Chat Software, enjoy the benefits of live chat,
real-time visitor monitoring and proactive invitations. Installing
online chat software ensures that your website is working harder
and more effectively to bring new customers to your business, 24
hours a day, 7 days a week. Using our comprehensive analytics software, you can track and monitor the behaviour of your users to gain a better understanding of how your site is performing, while our range of reporting options ensure you receive all the information you need, when you need it. Contact Click4Assistance today to learn more about our extensive range of 100% customisable live help software packages. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. | LiveChat est un logiciel simple de support par chat, facile à utiliser. Répondez aux attentes de vos clients : Aider ceux qui en ont besoin. Entrez en contact avec les personnes visitant votre site et indiquez leur la marche à suivre. La plupart des problèmes peut être résolue immédiatement 8 fois sur 10, vous n’aurez même pas à traiter ce cas autrement car le problème aura été résolu pendant le chat. Livechat réalise ce que le téléphone et l'email ne peuvent pas accomplir eux-mêmes. Débarrassez-vous de longues files d’attente et surprenez vos clients avec des réponses instantanées. Disponible sur toutes les plateformes. | LivePerson permet aux entreprises de directement faire du chat avec ses prospects et clients. LivePerson rassemble un large ensemble de données client et business, incluant des données d'historiques, de comportement, opérationnelles et des données tierces afin de mieux comprendre les visiteurs du site. Le logiciel de chat LivePerson inclut des statistiques en temps réél pour mieux comprendre les besoins des clients et les objectifs de l'entreprise. | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. | OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it. | Live Guide is live chat software that increases customer satisfaction and improves customer service efficiency. Live Guide provides audio & video chat, in-depth reporting and enterprise security for websites. Live Guide helps you:
| Userlike est une solution Saas de Click to Chat afin de dialoguer instantanément avec les visiteurs de son site web. Grâce à ce système, les ventes décollent et la satisfaction client augmente. Il est possible de dialoguer à partir du tableau de bord Userlike ou à partir d'un client de messagerie externe. | Provide Support est une solution en ligne de support par chat qui offre des chats en temps réel par message textuelle et permet de voir et surveiller l'activité des visiteurs en temps réel. |
| Vidéo |  |  |  |  |  |  |  |  |  | |
| Période d'essai gratuite | Oui 15 days - Try full features, no credit card required | Oui 14 Day Trial | Oui 15 days free trial | Oui Testez les fonctionnalités de l’abonnement Équipe pendant 14 jours | Oui 14 days free trial | Oui 14 Days Free Trial | Oui 14 jours/Aucune carte de crédit requise/Version gratuite disponible | Oui 10 days, fully functional | ||
| Tarifs | After the free trial period, user can subscribe live chat solution for Basic Plan:
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| You can pick a plan according to your requirement. Custom plan
is also available.
| Facturation annuelle :
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| Après la période d'essai gratuite, les utilisateurs peuvent s'abonner aux produits suivants :
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| Date de lancement | 23 jan. 2013 | 7 nov. 2003 | 25 jun. 2002 | 5 aoû. 2009 | 1 sep. 2009 | 1 mar. 2012 | 1 aoû. 2003 | |||
| Fonctionnalités | ||||||||||
| Application Web | Oui | Oui Full HTML5 and Javascript Web application is Available | Oui HTML 5 Supportive | Oui Compatible with all up-to-date browsers. | Oui | Oui | Oui Setup and Visitor Monitoring | Oui | Oui | Oui Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. |
| IM (Google Talk, Jabber...) integration | - Integration in Progress | Oui GTalk | Non LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Oui Agents use gTalk/Jabber | Oui Compatible avec Jabber | Non Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols | ||||
| Applications bureau (desktop) | Oui Windows Platform | Oui Windows / Mac | Oui Windows, Mac OS and IM Clients | Oui web browser, Windows, Mac OS X | Oui | Oui | Oui Through IM Clients | Oui Compatible avec les clients de messagerie pour Wiindows et Mac | Oui Native apps for Windows, Mac OS and Linux | |
| Support Mobile | Oui Web console for mobile devices | Non | Oui IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. | Oui Mobile applications for iPad, iPhone, and Android devices. | Oui for visitors | Oui iPhone, Android | Oui Any gTalk/Jabber client | Oui Compatible avec les clients de messagerie pour Windows et Mac | Oui for Android and iOS | |
| Fonctionne pour les utilisateurs sur mobile ? | Oui works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Oui | Oui Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. | Oui Optimized for mobile devices does not require Flash to work. | Oui | Oui Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. | Oui | Oui Optimisé pour tous les appareils mobiles (smartphones & Tablettes) | Oui Responsive design allows the chat window look well in all major mobile browsers. | |
| Statistiques du chat | Oui Complete chat statistics with reports and analytics | Oui Extensive analytics suite. See: http://www.click4assistance.co.uk/LiveChatSoftwareUK/Features/Professional/WebsiteActivity.aspx | Oui Chat Transcripts is saved and can be accessible anytime. | Oui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Oui | Oui All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | Oui | Oui | Oui Statistiques de dialogue complètes et en temps réel (Graphiques etc.), Intégration à Google Analytics, API de suivi | Oui Fully functional chat statistics app is available |
| Multi-site | Oui Unlimited site access | Oui Professional and Enterprise | Oui Custom Plan Available | Oui There's no limit. One account can be used to manage multiple websites. | Oui | Oui Different chat styles for multiple sites. | Oui | Oui | Oui Illimité | Oui Any subscription package allows using the same chat account on unlimited number of websites. |
| Opérateurs multiples | Oui Depends upon subscription package | Oui | Oui | Oui Every user can have their own account. Different agent roles available. | Oui | Oui | Oui | Oui | Oui Un conseiller disponible pour la version gratuite. Nombre illimité pour le produit réalisé sur demande. | Oui Number of available operator profiles is limited by subscription. All operators can be online concurrently. |
| Transcriptions des conversations | Oui Saved both on server and on local system | Oui | Oui Saved on server and can be accessed from any time at any place. | Oui Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Oui | Oui | Oui | Oui | Oui Sauvegardées sur serveurs. Les trasncriptions sont accessibles à tout moment et peuvent être envoyées vers un logiciel CRM sous forme de ticket. | Oui Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. |
| Messages hors ligne | Oui | Oui | Oui | Oui Offline messages are saved as tickets, forwarded to a help desk or email address. | Oui | Oui | Oui | Oui | Oui Oui. Ils peuvent être envoyés vers un logiciel CRM sous forme de ticket. | Oui When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. |
| Cobrowsing | Oui | Oui | Oui Push Webpages | Oui With the use of a 3rd party application. | Oui | Non | Non | Oui | Oui Guide your visitor to any page of your website. | Non |
| Personnalisation de l'apparence | Oui Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Oui 100% Customisable | Oui | Oui Several chat window themes to choose from. CSS customization, branding and white label version are available. | Oui | Oui | Oui Full CSS, White Label, Custom Buttons, Custom Logos | Oui | Oui Entièrement personnalisable (y compris le texte) | Oui Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. |
| Profil des visiteurs | Oui Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with API customisation | Oui Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Oui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Oui | Oui A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. | Oui | Oui | Oui Geo-localisation, Nom, Email,Produit, Navigateur, Système d'exploitation, Impressions de pages, Visites, etc. | Oui Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. |
| Réponses pré-enregistrées | Oui Canned responses available, Can be created by both admin and operators. | Oui | Oui | Oui Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Oui | Oui | Oui Default responses as well as canned messages | Oui | Oui Messages pré-définis à l'aide de raccourcis clavier. Peuvent être ajoutés/modifiés par l'administrateur ou le conseiller. | Oui Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. |
| Multilingue | Oui 20 Languages | Oui | Oui Multilingual Option | Oui 40+ langues disponibles. | Oui | Oui | Oui | Oui Assistance en Anglais, Français, Allemand, Néerlandais, Portugais | Oui Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | |
| Contrôle de la navigation utilisateur | Oui | Oui | Oui | Oui The user's browsing path is displayed in real-time to provide details on visited pages. | Oui | Oui | Oui | Oui See at what url your chat partners are and how they navigate over your site. | Oui All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | |
| Transfert entre opérateurs | Oui Transfer within operators from same, different departments and reference chat generated for each transferred chat | Oui | Oui Chat and Chat history is transferable to Agent, Group, with visitors detail. | Oui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Oui | Oui | Oui | Oui La conversation ainsi que l'historique peuvent être transférés vers un autre conseiller. Les informations de l'utilisateur peuvent être également transférées. | Oui It is possible to invite additional operators to assist during chat and optionally leave the chat. | |
| Extensions personnalisées | Oui Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Oui | Oui Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. | Oui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Oui | Oui API available | Oui | Oui Integrations: Zendesk, Joomla, Magento, Google Analytics, Facebook, Google+ | Oui Add-ons et Plugins disponibles: Magento, Zendesk, Highrise, Desk.com, Github et bien d'autres encore. | Oui Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. |
| Discussion proactive | Oui | Oui | Oui Fully Customizable | Oui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Oui | Oui After defined delay time | Oui | Oui | Oui Entièrement personnalisable | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. |
| Suivi des visites | Oui Complete details through ‘visitors’ section from Operator consoles | Oui | Oui | Oui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Oui | Oui | Oui | Oui Disponible lorsque l'utilisateur est connecté | Oui The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | |
| Video chat | Non | Non | Non Not Necessary | Non | Oui | Non | Non | Oui | Oui Disponible à partir d'un Add-on | Non |
| J'aime | J'aime 50 | J'aime 0 | J'aime 11 | J'aime 51 | J'aime 0 | J'aime 13 | J'aime 1 | J'aime 2 | J'aime 111 | J'aime 4 |
| Site web | eassistancepro.com | click4assistance.co.uk | live2support.com | livechatinc.com/... | liveperson.com | comm100.com | oggchat.com | netop.com/... | userlike.com/fr/ | providesupport.com |
| @EAssistancePro | @C4AUK | @live2support | @LiveChat | @liveperson | @Comm100Corp | @oggchat | @NetopLiveGuide | @userlike | @provide_support | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
| Lien | eAssistance Pro Live chat Solution | Click4Assistance | Live2Support | LiveChat | LivePerson | Comm100 | OggChat | Live Guide | Userlike | Provide Support Live Chat |
| Blog | livechatinc.com | |||||||||
| Gamme de prix | eAssistance Pro Live chat solution offers trial for 30 days. After that user can subscribe live chat solution for 1 month $7, 3 month subscription at $19, 6 month subscription at $45 and 1 year subscription at $79 for single opertaor. |
Get one additional operator with Silver and Gold package - Absolutely FREE ! |
Pas de limites de nombre de chats parallèles, chat interne pour les opérateurs disponible. |
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| 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. | ||
| Programme d'affiliation / fidélité | Oui | Oui 20% lifetime commission off every payment made by referred customers. | Oui | Oui 30% commission for each payment made by your referrals | ||||||
| Javascript API documentation | livechatinc.com/api | |||||||||
| Live chat widget |  |  |
12 plus
Avis utilisateurs et commentaires
Best Chat ever: great design, easy to use, lots of functions!
I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
Audrina Joy
We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
Simply the best.
I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com