Best live chat software comparison
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Let's look at the top 9 live chat software for website, They all
are have their own advantages. They all work very well as you can
compare all these live chat software here feature by feature.
Nombre | eAssistance Pro Live chat Solution | Click4Assistance | Live2Support | LiveChat | LivePerson | Comm100 | OggChat | Live Guide | Userlike | Provide Support Live Chat |
|---|---|---|---|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |  |  |  |  |
| Sitio web | eassistancepro.com | click4assistance.co.uk | live2support.com | livechatinc.com/... | liveperson.com | comm100.com | oggchat.com | netop.com/... | userlike.com | providesupport.com |
| Descripción | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | UK Premier Live Chat Software, enjoy the benefits of live chat,
real-time visitor monitoring and proactive invitations. Installing
online chat software ensures that your website is working harder
and more effectively to bring new customers to your business, 24
hours a day, 7 days a week. Using our comprehensive analytics software, you can track and monitor the behaviour of your users to gain a better understanding of how your site is performing, while our range of reporting options ensure you receive all the information you need, when you need it. Contact Click4Assistance today to learn more about our extensive range of 100% customisable live help software packages. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. | OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it. | Live Guide is live chat software that increases customer satisfaction and improves customer service efficiency. Live Guide provides audio & video chat, in-depth reporting and enterprise security for websites. Live Guide helps you:
| Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality. |
| Vídeo |  |  |  |  |  |  |  |  |  | |
| Período de prueba gratuito | Sí 15 days - Try full features, no credit card required | Sí 14 Day Trial | Sí 15 days free trial | Sí 14 days, no credit card required. | Sí 14 days free trial | Sí 14 Days Free Trial | Sí 14 days - no credit card required - Free plan available | Sí 10 days, fully functional | ||
| Pricing plans | After the free trial period, user can subscribe live chat solution for Basic Plan:
|
| You can pick a plan according to your requirement. Custom plan
is also available.
|
There's no limit of active chats going at any one
time. |
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| Launch date | 2013-01-23 | 2003-11-07 | 2002-06-25 | 2009-08-05 | 2009-09-01 | 2012-03-01 | 2003-08-01 | |||
| Características | ||||||||||
| Web-based Application | Sí | Sí Full HTML5 and Javascript Web application is Available | Sí HTML 5 Supportive | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí Setup and Visitor Monitoring | Sí | Sí | Sí Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers. |
| IM (Google Talk, Jabber...) integration | - Integration in Progress | Sí GTalk | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí Agents use gTalk/Jabber | Sí Jabber compatible | No Provide Support Live Chat uses its own communication technologie and doesn't depend on any 3rd party tools or protocols | ||||
| Desktop Applications | Sí Windows Platform | Sí Windows / Mac | Sí Windows, Mac OS and IM Clients | Sí Desktop apps for Windows and Mac OS X. | Sí | Sí | Sí Through IM Clients | Sí Compatible with instant messengers for Windows and Mac | Sí Native apps for Windows, Mac OS and Linux | |
| Native mobile application | Sí Web console for mobile devices | No | Sí IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí for visitors | Sí iPhone, Android | Sí Any gTalk/Jabber client | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí for Android and iOS | |
| Works for customers on mobile devices? | Sí works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Sí | Sí Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. | Sí | Sí Optimized for mobile devices (smartphone & tablet) | Sí Responsive design allows the chat window look well in all major mobile browsers. | |
| Chat statistics | Sí Complete chat statistics with reports and analytics | Sí Extensive analytics suite. See: http://www.click4assistance.co.uk/LiveChatSoftwareUK/Features/Professional/WebsiteActivity.aspx | Sí Chat Transcripts is saved and can be accessible anytime. | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | Sí | Sí | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Fully functional chat statistics app is available |
| Multi-site | Sí Unlimited site access | Sí Professional and Enterprise | Sí Custom Plan Available | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí Different chat styles for multiple sites. | Sí | Sí | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí Any subscription package allows using the same chat account on unlimited number of websites. |
| Multiple operators | Sí Depends upon subscription package | Sí | Sí | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí Number of available operator profiles is limited by subscription. All operators can be online concurrently. |
| Conversation transcripts | Sí Saved both on server and on local system | Sí | Sí Saved on server and can be accessed from any time at any place. | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer. |
| Offline messages | Sí | Sí | Sí | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí | Sí | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well. |
| Cobrowsing | Sí | Sí | Sí Push Webpages | Sí With the use of a 3rd party application. | Sí | No | No | Sí | Sí Guide your visitor to any page of your website. | No |
| Visual customization | Sí Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Sí 100% Customisable | Sí | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí | Sí | Sí Full CSS, White Label, Custom Buttons, Custom Logos | Sí | Sí Fully customizable and text customization | Sí Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position. |
| Visitor details | Sí Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with API customisation | Sí Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí | Sí A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. | Sí | Sí | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators. |
| Predefined responses | Sí Canned responses available, Can be created by both admin and operators. | Sí | Sí | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí | Sí | Sí Default responses as well as canned messages | Sí | Sí Easily create chat macros and sort them into groups. | Sí Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console. |
| International support | Sí 20 Languages | Sí | Sí Multilingual Option | Sí 40+ languages available. | Sí | Sí | Sí | Sí Multilingual-Support | Sí Chats can be conducted in any language. Chat Messenger can be translated into any language as well. | |
| Clickpath Tracker | Sí | Sí | Sí | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí | Sí See at what url your chat partners are and how they navigate over your site. | Sí All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar. | |
| Transfer to another operator | Sí Transfer within operators from same, different departments and reference chat generated for each transferred chat | Sí | Sí Chat and Chat history is transferable to Agent, Group, with visitors detail. | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí | Sí | Sí | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí It is possible to invite additional operators to assist during chat and optionally leave the chat. | |
| Custom extensions | Sí Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Sí | Sí Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí | Sí API available | Sí | Sí Integrations: Zendesk, Joomla, Magento, Google Analytics, Facebook, Google+ | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts. |
| Proactive chat triggers | Sí | Sí | Sí Fully Customizable | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí | Sí After defined delay time | Sí | Sí | Sí Fully Customizable | - Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator. |
| Visitor Monitoring | Sí Complete details through ‘visitors’ section from Operator consoles | Sí | Sí | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí | Sí | Sí | Sí Available while user is connected | Sí The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available. | |
| Video chat | No | No | No Not Necessary | No | Sí | No | No | Sí | Sí | No |
| Me gusta | Le gusta 50 | Le gusta 0 | Le gusta 11 | Le gusta 51 | Le gusta 0 | Le gusta 13 | Le gusta 1 | Le gusta 2 | Le gusta 111 | Le gusta 4 |
| Sitio web | eassistancepro.com | click4assistance.co.uk | live2support.com | livechatinc.com/... | liveperson.com | comm100.com | oggchat.com | netop.com/... | userlike.com | providesupport.com |
| @EAssistancePro | @C4AUK | @live2support | @LiveChat | @liveperson | @Comm100Corp | @oggchat | @NetopLiveGuide | @userlike | @provide_support | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
| Enlace | eAssistance Pro Live chat Solution | Click4Assistance | Live2Support | LiveChat | LivePerson | Comm100 | OggChat | Live Guide | Userlike | Provide Support Live Chat |
| Blog | livechatinc.com | |||||||||
| Trial and Prices | eAssistance Pro Live chat solution offers trial for 30 days. After that user can subscribe live chat solution for 1 month $7, 3 month subscription at $19, 6 month subscription at $45 and 1 year subscription at $79 for single opertaor. |
Get one additional operator with Silver and Gold package - Absolutely FREE ! | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
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| 10-day free fully functional trial. Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
All packages contain the same full set of features. No hidden or additional costs involved. | ||
| Affiliate / Credit Program | Sí | Sí 20% lifetime commission off every payment made by referred customers. | Sí | Sí 30% commission for each payment made by your referrals | ||||||
| Javascript API documentation | livechatinc.com/api | |||||||||
| Live chat widget |  |  |
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User reviews and comments
Best Chat ever: great design, easy to use, lots of functions!
I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
Audrina Joy
We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
Simply the best.
I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department
Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com