ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
Name | ClickDesk |
|---|---|
| Sito web | clickdesk.com |
| Video |  |
| Periodo di prova gratuito | Sì Free plan |
| Pricing plans | |
| Launch date | 2011-06-20 |
| Caratteristiche | |
| Web-based Application | Sì |
| IM (Google Talk, Jabber...) integration | Sì Google Talk, Skype |
| Desktop Applications | Sì Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) |
| Native mobile application | Sì IM (GTalk/Skype) |
| Works for customers on mobile devices? | Sì |
| Chat statistics | Sì Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Sì Unlimited domains. |
| Multiple operators | Sì Multiple operators. Five simultaneous chats at a time for each operator. |
| Conversation transcripts | Sì Chat Transcripts |
| Offline messages | Sì Converted to tickets through built-in helpdesk |
| Cobrowsing | Sì |
| Visual customization | Sì Full customization - White Label, Language, Themes, Color and Text. |
| Visitor details | Sì Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Predefined responses | Sì Shortcut messages - save multiple phrases as shortcuts. |
| International support | Sì |
| Clickpath Tracker | Sì |
| Transfer to another operator | Sì Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Custom extensions | Sì One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Proactive chat triggers | Sì |
| Visitor Monitoring | Sì |
| Video chat | No |
| Remote screenshot | No |
| API | Sì Available in PRO Plan. |
| Social Networks | |
| @ClickDesk | |
| facebook.com/... | |
| Sito web | clickdesk.com |
User reviews and comments
have been using it for last 6 months. i have recently upgraded for paid plan. Love this product. very easy to set up and their support is really great. thanks clickdesk
I am using clickdesk from last 4 months on my website and its really good. their customer support is great and its easy to set it up.