Web Site Chat Software

Business > Enterprises > Livechat
2018-02-14 10:08:51
LiveChatOlarkZopimiAdvizeSnapEngagep3chatUserlikeNetrox SCeAssistance Pro Live chat SolutionHeyBubbleWatcheezyWebsiteAliveHappyfoxChat

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Netrox SC is live chat software for real-time sales and customer support on the website.

Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.

Free live chat version has no time or chat limits and fits small websites perfectly.

  • Netrox SC provides powerful engagement system with unlimited engagement scripts for PRO subscription plan.
  • Fully customizable chat widgets. Powerful designer tool and the ability for complete replacement of native widget with your own code.
  • Incoming chat request queue allows for creating multiple lines of service.
  • Third-party systems integration is implemented as universal request builder. Prepared patterns are triggered by chat agents manually or by binding it to events such as closing the chat.
  • and more

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time.HappyFox Chat is one of the effective and revolutionary live chat software tool for all industry types. With simple and intuitive UI, HappyFox Chat lets chat widget integration process done in seconds. HappyFox Chat caters intelligent tools like proactive chats, canned response, invite to chat and transfer chat options making the customer support effective, less time consuming and relevant and is more intelligence in the pipeline. At present, HappyFox Chat has 8 Key app integrations and marching towards 100 apps by Christmas’15 making Happyfox Chat more powerful chat solution for effective customer support and engagement. Freemium users gets to experience the 6 key app integrations mentioned below for HappyFox Chat, enhance customer engagement and thereby, convert more businesses online at no cost: Slack - Never miss a chat. An integration that does let you miss a chat as you get notified on mobile phone. Shopify - A stand out integration for the that provides the live cart details of the visitor on the e-commerce site. Pipedrive - For any sales person, this app integration will be one of the best conversion channel. HappyFox - A company’s support helpful, are the issues raise by the customer resolved if not why. Wordpress - A lightweight CMS that allows you to create websites dynamically. With HappyFox chat integration, you can add live chat to your website in a click. (HappyFox Chat is available as a plugin for a Wordpress website). Google Analytics - Track real time info about the visitor and track chat events like missed chat, ended chat, active users. HappyFox is a company based in Irvine, California, USA. HappyFox Chat supports Windows, Mac.
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=CcWJemQWSkEhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=TdyxZ_gWC1w&thttp://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=l_r2F5QO17g
Free trial periodYes 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 14 daysYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/Yes 15 daysYes 14 days free trialYes 14 days - no credit card required - Free plan availableYes 14 days + Completely free versionYes 15 days - Try full features, no credit card requiredYes 14 Days, and Freemium packageYes 15 days free trial
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Free Lite version
    1 concurrent agent. Up to 20K visits/month
  • Basic
    $ 9 per agent/month billed annually.
    $ 15 per agent billed monthly
  • Pro
    $ 14 per agent/month billed annually.
    $ 24 per agent billed monthly
  • http://www.netroxsc.com/pricing/

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
HappyFox Chat has 5 Pricing Options: FREE - Free for 10 Agents Popular - $14.99/month per agent billed annually ($19.99/month billed monthly) Mighty - $29.99/month per agent billed annually ($39.99/month billed monthly) Fantastic - $49.99/month per agent billed annually ($59.99/month billed monthly) Enterprise - $99.99/month per agent billed annually ($114.99/month billed monthly)
Launch date2002-06-252009-08-012010-01-082008-10-012011-02-012012-03-012011 Apr 112013-01-232013-01-012011-01-272015-05-01
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes PHP Web applicationYesYes Rich Web ClientYesYesYesYes Full HTML5 and Javascript Web applicationYes Compatible with all up-to-date browsers.NoYes Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-YesYes Jabber compatibleNoYes All Jabber compatible IMs and a very unique Skype integrationNoYes Slack integration
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clients- Through IM clientsYes Available on every computer through a internet navigatorYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacNo Web-interface with desktop notificationsYes Windows PlatformYes Using Instant Messaging systemsYes Available for windows and OS DesktopYesYes Be in touch with your customers wherever you go. Native applications for Mac, Windows and Mobile (coming soon) make it easier for you to answer every customer question!
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.No No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)Yes Android, iOS, Windows PhoneYes Web console for mobile devicesYes Any Skype or Jabber compatible mobile appYes Mobile application for Iphone, Ipad and ANdroid DevicesYesYes iOS & Amdroid Q1 2016
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes Optimized for mobile devices (smartphone & tablet)Yes Adapts to the deviceYes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes YesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Chats summary and detailsYes Complete chat statistics with reports and analyticsYes Amazing statistics and reportsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)YesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited in all plansYes Via DepartmentsYes Deploys single or multiple widget per site by group, type of support or user behavior.Yes Unlimited websites.Yes Unlimited site accessYes UnlimitedYes Unlimited number of websites with Eezy offersYesYes Unlimited and 100% FREE
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes UnlimitedYesYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes Depends upon subscription packageYes Yes, For PRO and ADVANCED packages onlyYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes 10 Agents 100% FREE for life
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes UnlimitedYesYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes Saved both on server and on local systemYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Full conversation transcripts available and downloadableYesYes Yes. Full entire history and interaction with you together in a snapshot for your convenience
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYesYes YesYes Storing in system, sending to emailYesYes Sent to email addressYes Offline messages are saved and sent by emailYesYes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesNoYes Guide your visitor to any page- Push webpagesNoYesNoYes See in real time exactly waht does your visitorsNoYes
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Graphic design customisation: interface to customize the chat window as you wantYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-Yes Fully customizable and text customizationYes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choiceYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several themes and text customization + multiple action buttons and your company logoYes Customize the live chat module directly in the back officeYesYes Yes. Try new looks and add faces to your chat widget with more customization options.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)YesYes Yes. Everything you need to know about your customer is right at your fingertips, allowing you to focus on the conversation rather than searching
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes Canned responses plus smart answers that are automatically generated.Yes With shortcutsYesYes Very easy to create and use with shortcuts. Can be gathered in groupsYes Canned messages with folders, autocomplete and live search. Both common and personal.Yes Canned responses available, Can be created by both admin and operators.Yes Shortcuts using # symbol in the chatYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYes Type less, respond faster and make customers happy with unlimited canned responses.
International supportYes 40+ languages available.YesYesYes Multilingual support: French, English, Spanish and German.Yes 26 languagesYes >20 languagesYes Support in English, German, Dutch, PortugueseYes English, RussianYes 20 LanguagesYesYes 6+languages availableYes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYesYes-Yes See at what url your chat partners are and how they navigate over your site.YesYesYes Every pages, from referrer to current page with associated time spentYes The user's browsing path is displayed in real-time to provide details on visited pages.NoYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.Yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.Yes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes To a specific operator, a group of operator or the first available operatorYesYesYes Yes. Complete access to transfer a chat to another agent quicklly and efficiently.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.YesYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes APIYes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYesYes FREE integration with Shopify, HappyFox, Pipedrive, Wordpress, Google Analytics, Salesforce, Slack
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYes Fully CustomizableYes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.YesYes By time spentYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYes Automatically engage with your customers at the right time with smart trigggers.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserNoYes Via Rich Web ClientYes Available while user is connectedYesYes Complete details through ‘visitors’ section from Operator consolesYesYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYesYes
Video chatNo Not available.NoNoYes Human support via video chat. The user can decide whether they are visible or not.NoNoNoNoNoNoNo Chat audio et vidéo utilisant le WebRTCNo
Remote screenshotYes With the use of a 3rd party application.NoNoYesNoYesNoNoNoNoNo
APIYes Open API available.Yes http://www.olark.com/docsYesYes Free APIYesYes Widget APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.Yes Javascript API, Open APINoYesYes Free APINo
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  • 2016-04-18 17:20:53
    2018-02-14 10:08:51
  • Livechat
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