Web Site Chat Software
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Nombre | LiveChat | Olark | Zendesk Chat | iAdvize | SnapEngage | p3chat | Userlike | Netrox SC | eAssistance Pro Live chat Solution | HeyBubble | Target First | WebsiteAlive | HappyfoxChat |
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| Sitio web | livechatinc.com/... | olark.com | zendesk.com/... | iadvize.com/en/ | snapengage.com | userlike.com | netroxsc.com | eassistancepro.com | heybubble.com | targetfirst.com | websitealive.com | happyfoxchat.com | |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | P3chat was an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
support. To find a replacement you can have a look at this comparison:
compare-live-chat-support-software-help | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Netrox SC is live chat software for real-time sales and customer support on the website. Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features. Free live chat version has no time or chat limits and fits small websites perfectly.
| eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | Target First et ChatGPT ont fusionné pour former une seule entité puissante. Cette alliance stratégique a permis de créer une nouvelle génération de chatbots avec une compréhension du langage naturel plus avancée. Les chatbots résultants offrent des interactions fluides, intelligentes et personnalisées, renforçant la position de Target First en tant que leader des chatbots avancés et de l'automatisation des interactions client. | Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time. | HappyFox Chat is one of the effective and revolutionary live chat software tool for all industry types. With simple and intuitive UI, HappyFox Chat lets chat widget integration process done in seconds. HappyFox Chat caters intelligent tools like proactive chats, canned response, invite to chat and transfer chat options making the customer support effective, less time consuming and relevant and is more intelligence in the pipeline. At present, HappyFox Chat has 8 Key app integrations and marching towards 100 apps by Christmas’15 making Happyfox Chat more powerful chat solution for effective customer support and engagement. Freemium users gets to experience the 6 key app integrations mentioned below for HappyFox Chat, enhance customer engagement and thereby, convert more businesses online at no cost: Slack - Never miss a chat. An integration that does let you miss a chat as you get notified on mobile phone. Shopify - A stand out integration for the that provides the live cart details of the visitor on the e-commerce site. Pipedrive - For any sales person, this app integration will be one of the best conversion channel. HappyFox - A company’s support helpful, are the issues raise by the customer resolved if not why. Wordpress - A lightweight CMS that allows you to create websites dynamically. With HappyFox chat integration, you can add live chat to your website in a click. (HappyFox Chat is available as a plugin for a Wordpress website). Google Analytics - Track real time info about the visitor and track chat events like missed chat, ended chat, active users. HappyFox is a company based in Irvine, California, USA. HappyFox Chat supports Windows, Mac. |
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| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 days | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Sí 15 days | Sí 14 days free trial | Sí 14 days - no credit card required - Free plan available | Sí 14 days + Completely free version | Sí 15 days - Try full features, no credit card required | Sí 14 Days, and Freemium package | Sí 14 jours d'essai gratuit | ||
| Pricing plans |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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| After the free trial period, user can subscribe live chat solution for Basic Plan:
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Voir le détail des tarifs ici: targetfirst.com/... | HappyFox Chat has 5 Pricing Options: FREE - Free for 10 Agents Popular - $14.99/month per agent billed annually ($19.99/month billed monthly) Mighty - $29.99/month per agent billed annually ($39.99/month billed monthly) Fantastic - $49.99/month per agent billed annually ($59.99/month billed monthly) Enterprise - $99.99/month per agent billed annually ($114.99/month billed monthly) | ||
| Launch date | 2002-06-25 | 2009-08-01 | 2010-01-08 | 2008-10-01 | 2011-02-01 | 2012-03-01 | 2011 Apr 11 | 2013-01-23 | 2013-01-01 | 2011-01-27 | 2015-05-01 | ||
| Características | |||||||||||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí PHP Web application | Sí | Sí Rich Web Client | Sí | Sí | Sí | Sí Full HTML5 and Javascript Web application | Sí Responsive | No | Sí Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - | Sí | Sí Jabber compatible | No | Sí All Jabber compatible IMs and a very unique Skype integration | No | Sí Slack integration | |||||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí through IM clients | - Through IM clients | Sí Available on every computer through a internet navigator | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Through IM clients on desktop and mobile | Sí Compatible with instant messengers for Windows and Mac | No Web-interface with desktop notifications | Sí Windows Platform | Sí Using Instant Messaging systems | Sí Compatible Windows et Mac | Sí | Sí Be in touch with your customers wherever you go. Native applications for Mac, Windows and Mobile (coming soon) make it easier for you to answer every customer question! |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No No native app (any Google Talk client or Skype) | Sí (any Skype, Google Talk or XMPP client) | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí Android, iOS, Windows Phone | Sí Web console for mobile devices | Sí Any Skype or Jabber compatible mobile app | Sí IoS,Android | Sí | Sí iOS & Amdroid Q1 2016 |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí Works on some mobile devices. HTML5 dashboard | Sí yes - optimised for mobile devices | Sí | Sí Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP) | Sí Optimized for mobile devices (smartphone & tablet) | Sí Adapts to the device | Sí works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Sí Yes | Sí Le widget de chat s'adapte aux mobiles IoS et Android | Sí | |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Message History, rules performance. | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Chats summary and details | Sí Complete chat statistics with reports and analytics | Sí Amazing statistics and reports | Sí Statistiques en temps réel : nombre de chats, taux de conversion, chiffre d'affaires, panier moyen, taux de satisfaction client, taux de réponse, et tout les données utiles à l'analyse des performances | Sí | Sí |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí Unlimited in all plans | Sí Via Departments | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí Unlimited websites. | Sí Unlimited site access | Sí Unlimited | Sí | Sí | Sí Unlimited and 100% FREE |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí Unlimited | Sí | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí | Sí Depends upon subscription package | Sí Yes, For PRO and ADVANCED packages only | Sí | Sí | Sí 10 Agents 100% FREE for life |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí Unlimited | Sí | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí | Sí Saved both on server and on local system | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Sí | Sí | Sí Yes. Full entire history and interaction with you together in a snapshot for your convenience |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí | Sí | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí Storing in system, sending to email | Sí | Sí Sent to email address | Sí Formulaire en absence, prise de rdv | Sí | Sí |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí push webpages | No | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí | No | Sí Guide your visitor to any page of your website. | No | Sí | No | Sí Voyez en temps réel ce que font vos visiteurs de sorte à les guider | No | Sí |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí | Sí Graphic design customisation: interface to customize the chat window as you want | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | - | Sí Fully customizable and text customization | Sí Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice | Sí Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Sí Several themes and text customization + multiple action buttons and your company logo | Sí Customisation de la fenêtre de chat depuis le backoffice (langue, design, texte...) | Sí | Sí Yes. Try new looks and add faces to your chat widget with more customization options. |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ... | Sí Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Sí Adresse IP, géolocalisation sur demande, langue, historique de navigation, page en cours, navigateur, historique de chat, tunnel d'achat etc... | Sí | Sí Yes. Everything you need to know about your customer is right at your fingertips, allowing you to focus on the conversation rather than searching |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Using 3rd Party Macros | Sí | Sí Canned responses plus smart answers that are automatically generated. | Sí With shortcuts | Sí | Sí Easily create chat macros and sort them into groups. | Sí Canned messages with folders, autocomplete and live search. Both common and personal. | Sí Canned responses available, Can be created by both admin and operators. | Sí Shortcuts using # symbol in the chat | Sí Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent. | Sí | Sí Type less, respond faster and make customers happy with unlimited canned responses. |
| International support | Sí 40+ languages available. | Sí | Sí | Sí Multilingual support: French, English, Spanish and German. | Sí 26 languages | Sí >20 languages | Sí Multilingual-Support | Sí English, Russian | Sí 20 Languages | Sí | Sí Disponible dans plusieurs langues | Sí | |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | No | Sí | Sí | - | Sí See at what url your chat partners are and how they navigate over your site. | Sí | Sí | Sí Every pages, from referrer to current page with associated time spent | Sí Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur. | No | Sí |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí Transfer easily between agents, tiers and groups | Sí !r command in IM apps, one-click in RWC. | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí Can be transferred to operator or department. Additional feature is invitation of another operator for joint service. | Sí Transfer within operators from same, different departments and reference chat generated for each transferred chat | Sí To a specific operator, a group of operator or the first available operator | Sí Transfert du chat en temps réel entre opérateurs | Sí | Sí Yes. Complete access to transfer a chat to another agent quicklly and efficiently. |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí API: Salesforce, Zendesk... | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Javascript API, Integration with Zendesk, Happyfox, .. | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí | Sí Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Sí API | Sí API gratuite + Intégration dans différents CMS : Prestashop, Magento, Weezbe, Joomla, Wordpress, Powerboutique et Drupal | Sí | Sí FREE integration with Shopify, HappyFox, Pipedrive, Wordpress, Google Analytics, Salesforce, Slack |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable rule-based triggers | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí | Sí Fully Customizable | Sí In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan. | Sí | Sí By time spent | Sí Critères d'engagement personnalisables illimités et basés sur la navigation, sur le tunnel d'achat ou sur des données externes (ex: campagne adwords) | Sí | Sí Automatically engage with your customers at the right time with smart trigggers. |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No | Sí Via Rich Web Client | Sí Available while user is connected | Sí | Sí Complete details through ‘visitors’ section from Operator consoles | Sí | Sí Accès en temps réel aux données client (nombre de visites, historique de chat, données de navigation...) | Sí | Sí |
| Video chat | No | No | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No | No | Sí | No | No | No | No | No | |
| Remote screenshot | Sí With the use of a 3rd party application. | No | No | Sí | No | Sí | No | No | No | Sí | No | ||
| API | Sí Open API | Sí http://www.olark.com/docs | Sí | Sí Free API | Sí | Sí Widget API | Sí Open API, Javascript API, and remote API to set up advanced chat behavior. | Sí Javascript API, Open API | No | Sí | Sí Free API | No | |
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| Me gusta | Le gusta 51 | Le gusta 13 | Le gusta 45 | Le gusta 31 | Le gusta 14 | Le gusta 40 | Le gusta 111 | Le gusta 2 | Le gusta 50 | Le gusta 31 | Le gusta 6 | Le gusta 0 | Le gusta 1 |
| Sitio web | livechatinc.com/... | olark.com | zendesk.com/... | iadvize.com/en/ | snapengage.com | userlike.com | netroxsc.com | eassistancepro.com | heybubble.com | targetfirst.com | websitealive.com | happyfoxchat.com | |
| @LiveChat | @olark | @zendesk | @iadvize | @snapengage | @p3chat_im | @userlike | @netrox_sc | @EAssistancePro | @HeyBubbleInc | @_Targetfirst | @happyfoxchat | ||
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User reviews and comments
Best Chat ever: great design, easy to use, lots of functions!
Simply the best.