Intercom

Business > Enterprises > Livechat
2016-06-08 09:21:12

Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support

LiveChat
Intercom
Websitehttps://www.intercom.io/
Video tourhttps://fast.wistia.net/embed/iframe/aotxnyr1ak?videoFoam=true&autoPlay=true&videoQuality=hd-only
Free trial periodYes 14 days
Pricing plans
  • Standard :250 leads - $73/month
  • Standard : 1000 leads - $107/month
  • Standard : 5000 leads - $153/month
Launch date2011
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes
Native mobile applicationYes Mobile Apps for iOS and Android
Works for customers on mobile devices?Yes
Chat statisticsYes Native reporting
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes User can view history and agent gets transcript
Offline messagesYes Yes but capture emails and then get an email reply
CobrowsingNo
Visual customizationYes
Visitor detailsYes Geo Location, page lat viewed, tages, email, device, last seen, social provides etc.
Predefined responsesYes Yes based on if /then rules
International supportYes Some customisation
Clickpath Tracker- Only shows last viewed page
Transfer to another operatorYes assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox
Custom extensionsYes Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc.
Proactive chat triggersYes Use simple IF this, THEN that statements to start conversations with the right people on your website.
Visitor MonitoringYes
Video chatYes
APIYes
Social Networks
Websitehttps://www.intercom.io/
Twitterhttp://twitter.com/intercom
Facebookhttps://www.facebook.com/intercominc/
  • 2016-06-08 08:38:19
    2016-06-08 09:21:12
  • Livechat
    English
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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