Chat Review

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2018-10-02 09:25:43
LiveChatchat.ioLiveAgentSnapEngageLivePersonComm100
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Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://chat.io/?utm_source=socialcompare.com&utm_medium=referral&utm_campaign=socialcompare_listinghttp://www.ladesk.com/http://www.snapengage.com/http://www.liveperson.com/http://livechat.comm100.com/
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Description

LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

Sign up for free at https://chat.io/

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

LivePerson permet aux entreprises de directement faire du chat avec ses prospects et clients. LivePerson rassemble un large ensemble de données client et business, incluant des données d'historiques, de comportement, opérationnelles et des données tierces afin de mieux comprendre les visiteurs du site. Le logiciel de chat LivePerson inclut des statistiques en temps réél pour mieux comprendre les besoins des clients et les objectifs de l'entreprise.

Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction.
Vidéohttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=kQlD4yvMcLUhttp://youtu.be/-nF-Z7lzLjwhttp://www.youtube.com/watch?v=RvHo2vMnA9s
Période d'essai gratuiteOui 30 days, no credit card required.Oui 14 days - no credit card, no commitments.Oui Trial for 14 days, no credit card required.Oui 15 daysOui 14 days free trial
TarifsNo limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Team Plan: $33/month per account
  • Business Plan: $50/month per account
  • Enterprise Plan: $149/month for 1 account
Pricing starts at $10 / month / agent

There is no limitation as to the number of chats, number of agent profiles.

No limits of concurrent chats.

  • Ticket Plan: $9/month per agent
  • Ticket+Chat Plan: $29/month per agent
  • All-inclusive Plan: $39/month per agent
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Date de lancement2002-06-252017-07-072007-07-012008-10-012009-08-05
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.Oui Works with all up to date browsers.Oui Available on all known up-to-date browsers.OuiOuiOui
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOui Planned release date for desktop applications for both Mac OSX and Windows is July 2017Oui Through Google-talk and Skype IM clients on both Mac and WindowsOuiOui
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Oui Available for both iOS and Android devices.Oui Mobile apps for iOS and Android devices.Oui (n'importe quel client Google Talk)Oui for visitorsOui iPhone, Android
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.Oui The chat widget is responsive on mobile devices.Oui Yes.OuiOuiOui Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms.
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Oui Comprehensive detailed reports available.Oui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOuiOui All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed.
Multi-siteOui There's no limit. One account can be used to manage multiple websites.Oui Multiple website support is available.Oui UnlimitedOui Unlimited in all plansOuiOui Different chat styles for multiple sites.
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.Oui Comes with multiple user accounts. Different user roles available - agent, admin and owner.Oui Yes.OuiOuiOui
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.Oui There's no expiration date on saved chat transcripts.Oui Yes.OuiOuiOui
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui Offline messages are stored within the app, allowing to provide 24/7 support.Oui Offline messages are saved as tickets.OuiOuiOui
CobrowsingOui With the use of a 3rd party application.OuiOuiNon
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui CSS, image upload...Oui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOuiOui
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.Oui Geolocation, IP address, referrer links, browser type, language.Oui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.OuiOui A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui AI-powered canned responses with short tags.Oui Yes.Oui avec des raccourcisOuiOui
MultilingueOui 40+ languages available.Oui 39 LanguagesOui 19 languesOuiOui
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.Oui The details on the origin of a customer’s visit, browsing history and time spent on any given page.Oui Yes.OuiOuiOui
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui Yes.Oui Transfer easily between agents, tiers and groupsOuiOui
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui Add-ons and integrations available - Facebook Messenger and more.Oui Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...Oui Beaucoup d'integrations (Zendesk, Salesforce, etc)OuiOui API available
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Yes.Oui Proactive chat implementation engages with the visitor on behalf of an agent currently online.OuiOui After defined delay time
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui Yes.OuiOuiOui
Video chatNon Not available.Oui Yes.NonOuiNon
Capture d'écran à distanceOui With the use of a 3rd party application.OuiOuiOui client can easily send a screenshot thanks to the builtin function
APIOui Open API available.Oui Open API and Javascript API are available.Oui Open API available.OuiOui for visitor customization, agents...Oui
Réseaux sociaux
Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://chat.io/?utm_source=socialcompare.com&utm_medium=referral&utm_campaign=socialcompare_listinghttp://www.ladesk.com/http://www.snapengage.com/http://www.liveperson.com/http://livechat.comm100.com/
Twitterhttp://twitter.com/LiveChathttps://twitter.com/chatiohttps://twitter.com/liveagenthttp://twitter.com/snapengagehttp://twitter.com/livepersonhttps://twitter.com/Comm100Corp
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/LiveAgenthttps://www.facebook.com/SnapEngagehttp://www.facebook.com/LivePersonInchttps://www.facebook.com/comm100
Bloghttp://blog.livechatinc.comhttp://blog.qualityunit.com/http://blog.snapengage.com/
Gamme de prix
  • 14 jours d'essai gratuit (jusqu'à 100 operateurs)
  • ensuite à partir de 36$/mois

Pas de limites de nombre de chats parallèles, chat interne pour les opérateurs disponible.
14-day free trial
  • Basique : 1 agent - 19$/mois
  • Business : 4 agents - 49$/mois
  • Enterprise : 8 agents - 129$/mois
  • Premier : 15 agents - 289$/mois
  • 15 days free trial
  • Basic : $14 per operator per month
  • Professional : $29 per operator per month
  • Enterprise : $49 per operator per month
Programme d'affiliation / fidélitéOui 20% lifetime commission off every payment made by referred customers.Oui 30% of 1st purchase and 10% of monthly subscription
Javascript API documentationhttp://livechatinc.com/apihttp://www.snapengage.com/faq#API
Capture d'écran
White Label solutionOui White label version is available.
Live chat widget
Génère un flux RSSNon
Number of paid customers16000
Rapide de prise en mainNon
Difficulté d'installation3.0 1 note0 aucune note0 aucune note0 aucune note0 aucune note0 aucune note
Nombre de traductions possibles000000000005
Reconnaissance vocaleOui
Prix3.0 1 note0 aucune note0 aucune note0 aucune note0 aucune note0 aucune note
Absence de publicitéNon
plateforme sécuriséeOui
Inclure
  • 2018-05-18 18:50:16
    2018-10-02 09:25:43
  • English
  • Non listé
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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