Chat Review
Le gusta 0
Enlace | LiveChat | chat.io | LiveAgent | SnapEngage | LivePerson | Comm100 |
|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |
| Sitio web | livechatinc.com/... | chat.io/... | liveagent.com | snapengage.com | liveperson.com | comm100.com |
| Me gusta | Le gusta 51 | Le gusta 1 | Le gusta 3 | Le gusta 14 | Le gusta 0 | Le gusta 13 |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores. From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business. Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services. Sign up for free at chat.io | LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Key LiveAgent features:
| SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. |
| Vídeo |  |  |  |  | ||
| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí 14 days - no credit card, no commitments. | Sí Trial for 14 days, no credit card required. | Sí 15 days | Sí 14 days free trial | |
| Pricing plans |
There's no limit of active chats going at any one
time. | Pricing starts at $10 / month / agent There is no limitation as to the number of chats, number of agent profiles. | No limits of concurrent chats.
|
| ||
| Launch date | 2002-06-25 | 2017-07-07 | 2007-07-01 | 2008-10-01 | 2009-08-05 | |
| Características | ||||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí Works with all up to date browsers. | Sí Available on all known up-to-date browsers. | Sí | Sí | Sí |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | |||||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí Planned release date for desktop applications for both Mac OSX and Windows is July 2017 | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí | Sí | |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí Available for both iOS and Android devices. | Sí Mobile apps for iOS and Android devices. | No No native app (any Google Talk client or Skype) | Sí for visitors | Sí iPhone, Android |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí The chat widget is responsive on mobile devices. | Sí Yes. | Sí | Sí | Sí Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí Comprehensive detailed reports available. | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí | Sí All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí Multiple website support is available. | Sí Unlimited | Sí Unlimited in all plans | Sí | Sí Different chat styles for multiple sites. |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí Comes with multiple user accounts. Different user roles available - agent, admin and owner. | Sí Yes. | Sí | Sí | Sí |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí There's no expiration date on saved chat transcripts. | Sí Yes. | Sí | Sí | Sí |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Offline messages are stored within the app, allowing to provide 24/7 support. | Sí Offline messages are saved as tickets. | Sí | Sí | Sí |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí | Sí | No | ||
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí CSS, image upload... | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí | Sí | |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app. | Sí Geolocation, IP address, referrer links, browser type, language. | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí | Sí A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí AI-powered canned responses with short tags. | Sí Yes. | Sí With shortcuts | Sí | Sí |
| International support | Sí 40+ languages available. | Sí 39 Languages | Sí 26 languages | Sí | Sí | |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí The details on the origin of a customer’s visit, browsing history and time spent on any given page. | Sí Yes. | Sí | Sí | Sí |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Yes. | Sí Transfer easily between agents, tiers and groups | Sí | Sí | |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Add-ons and integrations available - Facebook Messenger and more. | Sí Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí | Sí API available |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Yes. | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí | Sí After defined delay time | |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí Yes. | No | Sí | Sí | |
| Video chat | No | Sí Yes. | No | Sí | No | |
| Remote screenshot | Sí With the use of a 3rd party application. | Sí | Sí | Sí client can easily send a screenshot thanks to the builtin function | ||
| API | Sí Open API | Sí Open API and Javascript API are available. | Sí Open API available. | Sí | Sí for visitor customization, agents... | Sí |
| Social Networks | ||||||
| Sitio web | livechatinc.com/... | chat.io/... | liveagent.com | snapengage.com | liveperson.com | comm100.com |
| @LiveChat | @chatio | @liveagent | @snapengage | @liveperson | @Comm100Corp | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | ||
| Blog | livechatinc.com | qualityunit.com | snapengage.com | |||
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | 14-day free trial |
|
| ||
| Affiliate / Credit Program | Sí 20% lifetime commission off every payment made by referred customers. | Sí 30% of 1st purchase and 10% of monthly subscription | ||||
| Javascript API documentation | livechatinc.com/api | snapengage.com/... | ||||
| Screenshot |  | |||||
| White Label solution | Sí White label version is available. | |||||
| Live chat widget |  | |||||
| Génère un flux RSS | No | |||||
| Number of paid customers | 16,000 | |||||
| Rapide de prise en main | No | |||||
| Difficulté d'installation | 3.0/5 1 Valoración | sin puntuaciones | sin puntuaciones | sin puntuaciones | sin puntuaciones | sin puntuaciones |
| Nombre de traductions possibles | 000000000005 | |||||
| Reconnaissance vocale | Sí | |||||
| Prix | 3.0/5 1 Valoración | sin puntuaciones | sin puntuaciones | sin puntuaciones | sin puntuaciones | sin puntuaciones |
| Absence de publicité | No | |||||
| plateforme sécurisée | Sí |
User reviews and comments