Top Four Chat Softwares

Entreprises > Entreprises > Solutions de chat
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2017-08-04 08:51:17
LiveChatComm100LivePersonSnapEngage
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Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://livechat.comm100.com/http://www.liveperson.com/http://www.snapengage.com/
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Description

LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction.

LivePerson permet aux entreprises de directement faire du chat avec ses prospects et clients. LivePerson rassemble un large ensemble de données client et business, incluant des données d'historiques, de comportement, opérationnelles et des données tierces afin de mieux comprendre les visiteurs du site. Le logiciel de chat LivePerson inclut des statistiques en temps réél pour mieux comprendre les besoins des clients et les objectifs de l'entreprise.

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

Vidéohttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://www.youtube.com/watch?v=RvHo2vMnA9shttp://youtu.be/-nF-Z7lzLjwhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE
Période d'essai gratuiteOui 30 days, no credit card required.Oui 14 days free trialOui 15 days
TarifsNo limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month for 1 account
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Date de lancement2002-06-252009-08-052008-10-01
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.OuiOuiOui
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOuiOuiOui Through Google-talk and Skype IM clients on both Mac and Windows
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Oui iPhone, AndroidOui for visitorsOui (n'importe quel client Google Talk)
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.Oui Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms.OuiOui
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Oui All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed.OuiOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration
Multi-siteOui There's no limit. One account can be used to manage multiple websites.Oui Different chat styles for multiple sites.OuiOui Unlimited in all plans
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOuiOui
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOui
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.OuiOuiOui
CobrowsingOui With the use of a 3rd party application.NonOuiOui
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.OuiOuiOui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.OuiOui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.OuiOuiOui avec des raccourcis
MultilingueOui 40+ languages available.OuiOuiOui 19 langues
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOuiOui
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.OuiOuiOui Transfer easily between agents, tiers and groups
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui API availableOuiOui Beaucoup d'integrations (Zendesk, Salesforce, etc)
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui After defined delay timeOuiOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.OuiOuiOui
Video chatNon Not available.NonOuiNon
Capture d'écran à distanceOui With the use of a 3rd party application.Oui client can easily send a screenshot thanks to the builtin functionOuiOui
APIOui Open API available.OuiOui for visitor customization, agents...Oui
Réseaux sociaux
Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://livechat.comm100.com/http://www.liveperson.com/http://www.snapengage.com/
Twitterhttp://twitter.com/LiveChathttps://twitter.com/Comm100Corphttp://twitter.com/livepersonhttp://twitter.com/snapengage
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/comm100http://www.facebook.com/LivePersonInchttps://www.facebook.com/SnapEngage
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