History of Vision Helpdesk

Last update 2021-12-27 11:28:53

Creation date 2011-05-23 09:21:13

• 
  Sachin Jadhav on 2021-12-27 11:28:53Report

  PinkVerify Certification

  yes

• 
  Sachin Jadhav on 2021-12-24 11:54:35Report

  Starting price

  8 USD per mo for On-Premises and 12 USD per mo SaaS License

  Mobile support

  yes

  Freie Version

  - Free License for Non Profit Organization

  Multi-language

  yes

  Sent emails

  yes

  Multi-Site Deployment

  yes

  Compatible SSL

  yes

  Desktop Applications

  - Web Based

  Phone Support

  yes

  Email Support

  yes

  Personnalisation de l'interface

  yes

  Group User Controls

  yes

  Web

  yes

  LDAP/AD integration

  yes

  Statistiken

  yes

• 
  Sachin Jadhav on 2021-12-24 11:47:16Report

  Beschreibung

  Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.

  Trial and Prices

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  
  

  Chat statistics

  yes

  Conversation transcripts

  yes

  Offline messages

  yes

  Cobrowsing

  yes

  Visual customization

  yes

  Visitor details

  yes

  Transfer to another operator

  yes

  Clickpath Tracker

  no

  Custom extensions

  yes

  Proactive chat triggers

  yes

  Visitor Monitoring

  yes

  Remote screenshot

  yes

  Self Help / KB / Forums

  yes

• 
  dealdomains on 2021-12-24 11:45:19Report

  Kostenlose Testphase

  yes 30 Days

  Pricing plans

  $12/month per agent

  Web-based Application

  yes

  Works for customers on mobile devices?

  yes

  Chat statistics

  yes

  Offline messages

  yes

  Conversation transcripts

  yes

  Visitor details

  yes

  Transfer to another operator

  yes

  Visitor Monitoring

  yes

  Proactive chat triggers

  yes

  Remote screenshot

  no

  Video chat

  no

• 
  dealdomains on 2021-12-24 11:39:38Report

  Preisgestaltung

  $8/per agent

• 
  dealdomains on 2021-12-24 11:39:23Report

  Incident Management

  yes

  Problem Management

  yes

  Change Management

  yes

  Release Management

  yes

  Knowledge Base

  yes

  Self Service Portal

  yes

  SLA Management

  yes

  Active Directory Integration

  yes

  Asset Management

  yes

  Asset Discovery and Network Scan

  yes

  Service Catalogue

  yes

  Contract Management

  yes

  Software license management

  yes

  iOS App

  yes

  Andriod App

  yes

  Social IT (Social view)

  yes

  Gamification

  yes

  Preisgestaltung

  $12/per agent

• 
  dealdomains on 2021-12-24 11:35:36Report

  Category

  help-desk

• 
  Sachin Jadhav on 2015-04-19 12:20:57Report

  Starting price

  7 USD for saas and download

  Webseite

  https://www.visionhelpdesk.com

• 
  Vanina on 2014-10-31 10:18:49Report

  Webseite

  http://www.visionhelpdesk.com

• 
  Sachin Jadhav on 2013-08-09 20:52:30Report

  SaaS

  yes

  On Premise Version

  yes

  Free plan

  yes 30 days free trial

  Starting price

  24 USD for saas and $599 for download

• 
  Sachin Jadhav on 2012-11-28 21:56:57Report

  Category

  technical-enterprises

• 
  Sachin Jadhav on 2012-11-28 21:55:38Report

  Category

  help-desk

• 
  Sachin Jadhav on 2012-11-28 21:52:49Report

  Bild

  http://socialcompare.com/u/1211/llogo_4157ca7fcd36a6df24700d8cd8cc2419.gif http://socialcompare.com/u/1211/llogo-1iod2ldd.gif

• 
  Sachin Jadhav on 2012-11-28 21:47:38Report

  Launch date

  2007-01-01

  Creator

  Vision Helpdesk

  License

  Proprietary

  Implementation language(s)

  PHP, AJAX

  Back end

  MySQL

• 
  Sachin Jadhav on 2012-11-28 21:43:17Report

  Email Parsing

  yes

  Multi-Language Staff and Client Portals

  yes

  Two-Way Email Parsing

  yes

  Ticket Billing

  yes

  Multiple Company Support

  yes

  Multiple Product Support

  yes

  WorkFlow

  yes

  Automation

  yes

  WYSIWYG

  yes

  Service Level Agreement (SLA)

  yes

  Alerts / Escalation

  yes

  SMS Alerts

  yes

  Ticket Views

  yes

  Social Network Integration

  yes

  WHMCS Integration

  yes

  Satellite Feature

  yes

  Client Management

  yes

  Custom Fields

  yes

  3rd Party Integration and Hooks

  yes

  Custom Reporting

  yes

  Ticket Pinning

  yes

  Kalender

  yes

• 
  Sachin Jadhav on 2012-11-28 21:27:01Report

  Beschreibung

  Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.

  Trial and Prices

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

  
  

• 
  Infrenion Networks on 2011-05-23 09:26:16Report

  API

  yes

  Affiliate / Credit Program

  yes

  International support

  yes

  Native mobile application

  yes

  Predefined responses

  yes

  Multi-site

  yes

  Multiple operators

  yes

• 
  Infrenion Networks on 2011-05-23 09:21:13Report

  Mode

  70

  Name

  Vision Helpdesk

  Viewer

  public

  Editor

  public

  Category

  webmaster

  Webseite

  http://www.thevisionworld.com

  Trial and Prices

  30 day free trial on Demand: starts from $19.99/month Unlimited Staff Download: starts from $199.99 one time fee for unlimited Staff

  Facebook

  http://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878

  Twitter

  http://twitter.com/visionhelpdesk