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UseThought provides feedback form and widget together with analytics and it is customizable, cross-browser, localized, SSL secured, easy to integrate and has integration with JIRA issue manager.

Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating.
Customer feedback software
Company logoYes
CSS customizationYes
File attachmentsNo
Custom fields into formsYes auto filled-in custom fields
Private communitiesNo
Twitter supportNo
Facebook supportNo
Export filesYes exports to XML, Excel, PDF, CSV, ODS
WidgetsYes customizable widget per each form
Multi-languageYes English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.
Spam filter-
Vote fraud detectionNo
Crowdsourced moderationNo no need of moderation for forms
APIYes JavaScript Feedback Form API
Restrict accessYes Data is securely saved
Domain aliasing- no need for that as feedback form is already on the same domain as website
AnalyticsYes On-Demand Feedback Analytics
CRM integrationNo
Other integrationYes Atlassian JIRA issue manager
Automatic responsesYes Visitors get immediate delivery status responce
Offline data collection
Free versionYes Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.
Trial and Prices19.99$/month Pro plan (advanced analytics, feedback categories, JIRA integration, custom variables, standalone installation, API, two form look'n'feels);

29.99$/month Pro X2 plan - two Pro plans in one account;

Custom - new functionality or integration requested by you.
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Feb. 4th 2012 4:25:48 PM
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User reviews and comments

  • Sasha Chuma on Mar. 30th 2012 5:59:04 PM
    like this

    Very useful tool

  • vs on Mar. 30th 2012 5:38:48 PM
    like this

    the great product! Also i like that most of features are free so it's easy to evaluate how it helps to improve gathering feedback for my web site

  • David Morr on Feb. 4th 2012 4:20:41 PM
    like this

    Best Value