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OMBEA Insights

OMBEA Insights helps you capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.

+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.

+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
Customer feedback software
OMBEA Insights
Company logoYes
CSS customizationYes Full customization
File attachmentsNo
Custom fields into formsYes Yes
Private communitiesYes Feedback is accessible via the admin portal. Possible to share reports.
Twitter supportNo
Facebook supportYes Yes
Export filesYes Yes, Excel.
WidgetsYes Website Widget, App Widget, Desktop Widget.
Multi-languageYes Yes
Spam filter- N/A
Vote fraud detectionYes Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.
Crowdsourced moderationNo N/A
APIYes Yes
Restrict accessYes N/A
Domain aliasingYes Yes
AnalyticsYes Real-time analytics, smart alerts.
CRM integration-
Other integration
Automatic responsesNo N/A
Offline data collectionYes Yes
Free versionNo
Trial and PricesPricing starts at $35 / month per touchpoint. Trial available.
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Jul. 7th 2020 2:26:03 PM
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User reviews and comments

  • AE on Jul. 7th 2020 2:23:59 PM
    like this

    Best CXM platform for anyone that needs to monitor experience on-site and online simultaneously.