Live chat support
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Nombre | Zendesk Chat | Olark | LiveChat | SnapEngage | Userlike | Smartsupp | HeyBubble | eAssistance Pro Live chat Solution | iAdvize | OnOp Chat |
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| Sitio web | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | smartsupp.com | heybubble.com | eassistancepro.com | iadvize.com/en/ | applicloud.com/... |
| Descripción | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website. HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself. HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application. HeyBubble is a New York based company | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | OnOp Chat is a live chat software with an
option to upgrade chat into video call. Thanks to its
functions, OnOp Chat helps you to keep customers on the web, assist
them, and increase sales.
OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system. |
| Pricing plans |
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Save 35% with a 2 year commitment. |
There's no limit of active chats going at any one
time. |
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| After the free trial period, user can subscribe live chat solution for Basic Plan:
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| Launch date | 2009-08-01 | 2002-06-25 | 2008-10-01 | 2012-03-01 | 2013-04-01 | 2013-01-01 | 2013-01-23 | 2010-01-08 | 2015-07-01 | |
| Características | ||||||||||
| Web-based Application | Sí | Sí | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí | Sí Full HTML5 and Javascript Web application | Sí | Sí PHP Web application | Sí |
| Desktop Applications | - Through IM clients | Sí through IM clients | Sí Desktop apps for Windows and Mac OS X. | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Compatible with instant messengers for Windows and Mac | Sí XMPP (Jabber) : Pidgin, Adium | Sí Using Instant Messaging systems | Sí Windows Platform | Sí Available on every computer through a internet navigator | No Browser-based |
| Native mobile application | No | No No native app, but any Jabber/XMPP app will work | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app (any Google Talk client or Skype) | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Sí Any Skype or Jabber compatible mobile app | Sí Web console for mobile devices | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | No Browser-based |
| Works for customers on mobile devices? | Sí Works on some mobile devices. HTML5 dashboard | Sí | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí Optimized for mobile devices (smartphone & tablet) | Sí fully responsive chat box | Sí Yes | Sí works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Sí yes - optimised for mobile devices | Sí |
| Chat statistics | Sí | Sí | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí | Sí Amazing statistics and reports | Sí Complete chat statistics with reports and analytics | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí Advanced statistics for assessment of operators' performance, history, detailed information about every session |
| Multiple operators | Sí | Sí | Sí Every user can have their own account. Different agent roles available. | Sí | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí | Sí Yes, For PRO and ADVANCED packages only | Sí Depends upon subscription package | Sí Unlimited | Sí |
| Conversation transcripts | Sí | Sí | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí | Sí Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available | Sí Saved both on server and on local system | Sí Unlimited | Sí For both operators and clients |
| Offline messages | Sí | Sí Messages sent to an email address(es) or into a CRM. | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí Yes. Synchronous and asynchronous communication mode | Sí | Sí Sent to email address | Sí | Sí | Sí Customizable offline form |
| Cobrowsing | No | Sí push webpages | Sí With the use of a 3rd party application. | Sí | Sí Guide your visitor to any page of your website. | Sí Screen recording | No | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | No |
| Visual customization | Sí | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí Fully customizable and text customization | Sí | Sí Several themes and text customization + multiple action buttons and your company logo | Sí Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Sí Graphic design customisation: interface to customize the chat window as you want | Sí Fully customizable chat window, buttons, texts |
| Visitor details | Sí | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Sí Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Sí Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí |
| Predefined responses | Sí | Sí Using 3rd Party Macros | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí With shortcuts | Sí Easily create chat macros and sort them into groups. | Sí | Sí Shortcuts using # symbol in the chat | Sí Canned responses available, Can be created by both admin and operators. | Sí Canned responses plus smart answers that are automatically generated. | Sí |
| International support | Sí | Sí | Sí 40+ languages available. | Sí 26 languages | Sí Multilingual-Support | Sí Chat support in English, French and Czech | Sí | Sí 20 Languages | Sí Multilingual support: French, English, Spanish and German. | Sí |
| Clickpath Tracker | No | Sí | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí See at what url your chat partners are and how they navigate over your site. | Sí Visitor recording | Sí Every pages, from referrer to current page with associated time spent | Sí | Sí | Sí |
| Transfer to another operator | Sí | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Transfer easily between agents, tiers and groups | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí | Sí To a specific operator, a group of operator or the first available operator | Sí Transfer within operators from same, different departments and reference chat generated for each transferred chat | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí Grouping (departments, skills, etc.), transferring both operators and departments |
| Custom extensions | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí | Sí API | Sí Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Sí API: Salesforce, Zendesk... | Sí |
| Proactive chat triggers | Sí | Sí Fully customizable rule-based triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí Fully Customizable | Sí | Sí By time spent | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí Fully customizable proactive chat triggers |
| Visitor Monitoring | Sí | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | No | Sí Available while user is connected | Sí | Sí | Sí Complete details through ‘visitors’ section from Operator consoles | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí |
| Video chat | No | No | No | No | Sí | No Visitor recording | No | No | Sí Human support via video chat. The user can decide whether they are visible or not. | Sí Video call using WebRTC |
| Remote screenshot | No | No | Sí With the use of a 3rd party application. | Sí | Sí | Sí Screen recording | No | No | Sí "Snapshot" function | |
| API | Sí | Sí http://www.olark.com/docs | Sí Open API | Sí | Sí Open API, Javascript API, and remote API to set up advanced chat behavior. | Sí https://developers.smartsupp.com/ | Sí | No | Sí Free API | Sí |
| Social Networks | ||||||||||
| Me gusta | Le gusta 45 | Le gusta 13 | Le gusta 51 | Le gusta 14 | Le gusta 111 | Le gusta 8 | Le gusta 31 | Le gusta 50 | Le gusta 31 | Le gusta 0 |
| Sitio web | zendesk.com/... | olark.com | livechatinc.com/... | snapengage.com | userlike.com | smartsupp.com | heybubble.com | eassistancepro.com | iadvize.com/en/ | applicloud.com/... |
| @zendesk | @olark | @LiveChat | @snapengage | @userlike | @smartsuppcom | @HeyBubbleInc | @EAssistancePro | @iadvize | @OnlineOperator | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
User reviews and comments
Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37 suggested on Smartsupp to set Video chat to - Visitor recording 
EtuESPE on 2016-03-09 09:05:05 rated LiveChat: Difficulté d'installation 3/5 
EtuESPE on 2016-03-09 08:48:23 rated LiveChat: Prix 3/5 
Petr Janošík on 2016-02-18 14:05:36 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:04:14 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:03:25 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 13:59:37 suggested on Smartsupp to set Pricing plans to
FREE: free forever with unlimited agents
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:57:52 suggested on Smartsupp to set Remote screenshot to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:57:33 suggested on Smartsupp to set Cobrowsing to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:55:46 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents & chats
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:55:11 suggested on Smartsupp to set Number of paid customers to 1600 
Petr Janošík on 2016-02-18 13:54:30 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
Petr Janošík on 2016-02-18 13:54:18 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
gerbora on 2016-02-15 18:32:03 suggested on HeyBubble to set Pricing plans to
Free Trial - 14 days, no credit card
required
Free Start-up plan - $0 forever (for
individual users. 30 chats per month only 1 concurrent chat)
PRO plan - $15/mo
ADVANCED plan - $23/mo
Lukáš Rajchl on 2016-01-25 11:09:00 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents
MINI: 4 € / month / agent
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Charly on 2015-12-17 17:09:21 commented on Userlike 
josefina1234 on 2015-11-11 14:02:20 commented on Smartsupp 
shimona on 2015-06-01 13:03:51 suggested on iAdvize to set Nombre to live chat 
iAdvize UK on 2015-05-27 14:49:01 suggested on iAdvize to set Nombre to iAdvize Click to Community 
ashish on 2014-12-08 12:53:07 suggested on Smartsupp to set Remote screenshot to -
ver mayores comentariosBeta testing
In 1 year payment.
Best Chat ever: great design, easy to use, lots of functions!
that is not video chat, it is only recording of visitors on the web
coming soon