zopim vs smartsupp vs arcchat | Comparison tables

Nombre	Zendesk Chat	ArcChat.com	Smartsupp
Imagen
Sitio web	zendesk.com/...		smartsupp.com
Descripción	Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.	ArcChat.com was a Live chat for small business. To find an alternative: compare-live-chat-support-software-help	Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp? the only product that combines live chat, chatbots and video recordings automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop access real-time visitor list enriched with e-commerce data see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale we offer human customer service in 7 different languages GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Período de prueba gratuito	Sí 14 days	Sí 14 days
Pricing plans	*Basic Plan* $11.20 per agent/mo (unlimited chats) *Advanced Plan* $20 per agent/mo (unlimited chats + reports, analytics...) *Premium* $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)	*One plan* 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month) *Loyal client discounts*	*FREE:* free forever for up to 3 agents STANDARD: 19.5 € / month / 3 agents PRO: 48 € / month / 3 agents
Launch date		2015	2013-04-01
Características
Web-based Application	Sí	Sí Simplified UI for small business	Sí
IM (Google Talk, Jabber...) integration	-		Sí XMPP (Jabber)
Desktop Applications	- Through IM clients		Sí XMPP (Jabber) : Pidgin, Adium
Native mobile application	No	Sí Free for Android. iOS coming 2016.	Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?	Sí Works on some mobile devices. HTML5 dashboard	Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash	Sí fully responsive chat box
Chat statistics	Sí		Sí
Multi-site	Sí	Sí Unlimited	Sí no extra charge
Multiple operators	Sí	Sí 10 operators per site for same price	Sí
Conversation transcripts	Sí	Sí All, missed or none. Also available in Dashboard	Sí
Offline messages	Sí	Sí	Sí
Cobrowsing	No	Sí You can see where user is navigating	Sí Screen recording
Visual customization	Sí	Sí 75+ options & 1-click palettes	Sí
Visitor details	Sí	Sí	Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responses	Sí		Sí
International support	Sí	Sí 1 click translation to multi languages or custom translation	Sí Chat support in English, French and Czech
Clickpath Tracker	No	Sí	Sí Visitor recording
Transfer to another operator	Sí	Sí Operators see conversations and can join/leave at any moment	Sí
Custom extensions	Sí Javascript API, Many integrations (Zendesk, Salesforce, etc)	No We've noticed it only brings more distraction for our clients.	Sí
Proactive chat triggers	Sí	Sí Simple to understand "Auto actions" When... Then...	Sí
Visitor Monitoring	Sí	Sí Can see who and where are browsing right now	Sí
Video chat	No	No	No Visitor recording
Remote screenshot	No	No	Sí Screen recording
API	Sí	No We've noticed it only brings more distraction.	Sí https://developers.smartsupp.com/
Social Networks
Me gusta	Le gusta 45	Le gusta 4	Le gusta 8
Sitio web	zendesk.com/...		smartsupp.com
Screenshot
Live chat widget

User reviews and comments

Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37
suggested on Smartsupp to set Video chat to - Visitor recording
Beta testing
Petr Janošík on 2016-02-18 14:05:36
suggested on Smartsupp to set Remote screenshot to yes Screen recording
Petr Janošík on 2016-02-18 14:04:14
suggested on Smartsupp to set Remote screenshot to yes Screen recording
Petr Janošík on 2016-02-18 14:03:25
suggested on Smartsupp to set Remote screenshot to yes Screen recording
Petr Janošík on 2016-02-18 13:59:37
suggested on Smartsupp to set Pricing plans to FREE: free forever with unlimited agents STANDARD: 8 € / month / agent PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:57:52
suggested on Smartsupp to set Remote screenshot to yes Visitor screen recording
Petr Janošík on 2016-02-18 13:57:33
suggested on Smartsupp to set Cobrowsing to yes Visitor screen recording
Petr Janošík on 2016-02-18 13:55:46
suggested on Smartsupp to set Pricing plans to FREE : free forever with unlimited agents & chats STANDARD: 8 € / month / agent PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:55:11
suggested on Smartsupp to set Number of paid customers to 1600
Petr Janošík on 2016-02-18 13:54:30
suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required
Petr Janošík on 2016-02-18 13:54:18
suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required
Lukáš Rajchl on 2016-01-25 11:09:00
suggested on Smartsupp to set Pricing plans to FREE : free forever with unlimited agents MINI: 4 € / month / agent STANDARD: 8 € / month / agent PRO: 19 € / month / agent
In 1 year payment.
josefina1234 on 2015-11-11 14:02:20
commented on Smartsupp
that is not video chat, it is only recording of visitors on the web
ashish on 2014-12-08 12:53:07
suggested on Smartsupp to set Remote screenshot to -
coming soon