zopim vs smartsupp vs arcchat
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Compare Zopim vs ArcChat.com vs Smartsupp FREE live chat
Compare Zopim vs ArcChat.com vs Smartsupp FREE live chat
Name | Zendesk Chat | ArcChat.com | Smartsupp |
|---|---|---|---|
| Image |  |  |  |
| Website | zendesk.com/... | smartsupp.com | |
| Description | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | ArcChat.com was a Live chat for small business. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
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| Free trial period | Yes 14 days | Yes 14 days | |
| Pricing plans |
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| Launch date | 2015 | Apr. 1st 2013 | |
| Features | |||
| Web-based Application | Yes | Yes Simplified UI for small business | Yes |
| IM (Google Talk, Jabber...) integration | - | Yes XMPP (Jabber) | |
| Desktop Applications | - Through IM clients | Yes XMPP (Jabber) : Pidgin, Adium | |
| Native mobile application | No | Yes Free for Android. iOS coming 2016. | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) |
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes fully responsive chat box |
| Chat statistics | Yes | Yes | |
| Multi-site | Yes | Yes Unlimited | Yes no extra charge |
| Multiple operators | Yes | Yes 10 operators per site for same price | Yes |
| Conversation transcripts | Yes | Yes All, missed or none. Also available in Dashboard | Yes |
| Offline messages | Yes | Yes | Yes |
| Cobrowsing | No | Yes You can see where user is navigating | Yes Screen recording |
| Visual customization | Yes | Yes 75+ options & 1-click palettes | Yes |
| Visitor details | Yes | Yes | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers |
| Predefined responses | Yes | Yes | |
| International support | Yes | Yes 1 click translation to multi languages or custom translation | Yes Chat support in English, French and Czech |
| Clickpath Tracker | No | Yes | Yes Visitor recording |
| Transfer to another operator | Yes | Yes Operators see conversations and can join/leave at any moment | Yes |
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | No We've noticed it only brings more distraction for our clients. | Yes |
| Proactive chat triggers | Yes | Yes Simple to understand "Auto actions" When... Then... | Yes |
| Visitor Monitoring | Yes | Yes Can see who and where are browsing right now | Yes |
| Video chat | No | No | No Visitor recording |
| Remote screenshot | No | No | Yes Screen recording |
| API | Yes | No We've noticed it only brings more distraction. | Yes https://developers.smartsupp.com/ |
| Social Networks | |||
| Like | Likes 45 | Likes 4 | Likes 8 |
| Website | zendesk.com/... | smartsupp.com | |
| Screenshot |  |  | |
| Live chat widget |  |  |
User reviews and comments
Beta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web
coming soon