zopim vs smartsupp vs arcchat

Business > Enterprises > Livechat
2020-10-23 16:52:28
Compare Zopim vs ArcChat.com vs Smartsupp FREE live chat
Zendesk ChatArcChat.comSmartsupp FREE live chat

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

ArcChat.com was a Live chat for small business.
To find an alternative:

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Free trial periodYes 14 daysYes 14 days
Pricing plans
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
Launch date20152013-04-01
Web-based ApplicationYesYes Simplified UI for small businessYes
IM (Google Talk, Jabber...) integration-Yes XMPP (Jabber)
Desktop Applications- Through IM clientsYes XMPP (Jabber) : Pidgin, Adium
Native mobile applicationNoYes Free for Android. iOS coming 2016.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes fully responsive chat box
Chat statisticsYesYes
Multi-siteYesYes UnlimitedYes no extra charge
Multiple operatorsYesYes 10 operators per site for same priceYes
Conversation transcriptsYesYes All, missed or none. Also available in DashboardYes
Offline messagesYesYesYes
CobrowsingNoYes You can see where user is navigatingYes Screen recording
Visual customizationYesYes 75+ options & 1-click palettesYes
Visitor detailsYesYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesYesYes
International supportYesYes 1 click translation to multi languages or custom translationYes Chat support in English, French and Czech
Clickpath TrackerNoYesYes Visitor recording
Transfer to another operatorYesYes Operators see conversations and can join/leave at any momentYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)No We've noticed it only brings more distraction for our clients.Yes
Proactive chat triggersYesYes Simple to understand "Auto actions" When... Then...Yes
Visitor MonitoringYesYes Can see who and where are browsing right nowYes
Video chatNoNoNo Visitor recording
Remote screenshotNoNoYes Screen recording
APIYesNo We've noticed it only brings more distraction.Yes https://developers.smartsupp.com/
Social Networks
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Live chat widget
  • 2016-02-22 17:11:44
    2020-10-23 16:52:28
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  • Compare Zopim vs ArcChat.com vs Smartsupp FREE live chat
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