ClickDesk
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ClickDesk is the fastest growing live chat and online engagement
solutions provider in the industry today. We have added over 75,000
businesses in two years. Since our launch, we have been adding
thousands of businesses monthly.
Name | ClickDesk |
|---|---|
| Sito web | clickdesk.com |
| Video |  |
| Periodo di prova gratuito | Sì Free Plan |
| Pricing plans | FREE: One Agent, 30 Chats/Month, Help Desk, Voice Chat, Social Toolbar. LITE: Everything in Free + Unlimited Chats, Proactive Rules, Customization, 99.95% Uptime - $9.99/month* PRO: Everything in Lite + Chat Conferencing, Reports & History, API & Integrations - $16.66/month* *Pricing listed is per agent (operator). |
| Launch date | 2013-05-28 |
| Caratteristiche | |
| Web-based Application | Sì |
| IM (Google Talk, Jabber...) integration | Sì Google Talk, Skype |
| Desktop Applications | Sì IM (GTalk/Skype) |
| Native mobile application | Sì IM (GTalk/Skype) |
| Works for customers on mobile devices? | Sì |
| Chat statistics | Sì Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Sì Unlimited domains. |
| Multiple operators | Sì Multiple operators. Five simultaneous chats at a time for each operator. |
| Conversation transcripts | Sì Chat Transcripts |
| Offline messages | Sì Offline chats which get converted to tickets in helpdesk system. |
| Cobrowsing | |
| Visual customization | Sì Customize live chat widget (icon, size, color, theme, image, text, and its position (right, left, center, top, bottom)) to match your website. |
| Visitor details | Sì Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Predefined responses | Sì Shortcut messages - save multiple phrases as shortcuts. |
| International support | Sì |
| Clickpath Tracker | |
| Transfer to another operator | Sì Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Custom extensions | Sì One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Proactive chat triggers | Sì |
| Visitor Monitoring | Sì |
| Video chat | No |
| Remote screenshot | No |
| API | Sì Available in PRO Plan. |
| Social Networks | |
| X (Twitter) | |
| facebook.com/... | |
| Sito web | clickdesk.com |
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