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iAdvize

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iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...
Solutions de support par chat en Francais
Nome
iAdvize
Sito webiadvize.com/en/
Video
Periodo di prova gratuitoSì 7 days - Apply here: http://www.iadvize.com/en/free-trial/
Pricing plans
Launch date2010-01-08
Caratteristiche
Web-based ApplicationSì PHP Web application
IM (Google Talk, Jabber...) integration
Desktop ApplicationsSì Available on every computer through a internet navigator
Native mobile applicationSì Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.
Works for customers on mobile devices?Sì yes - optimised for mobile devices
Chat statisticsSì More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics
Multi-siteSì Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site
Multiple operatorsSì Unlimited
Conversation transcriptsSì Unlimited
Offline messagesSì
CobrowsingSì You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Visual customizationSì Graphic design customisation: interface to customize the chat window as you want
Visitor detailsSì Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site
Predefined responsesSì Canned responses plus smart answers that are automatically generated.
International supportSì Multilingual support: French, English, Spanish and German.
Clickpath TrackerSì
Transfer to another operatorSì Transfer from Agent to Agent, from expert to agent but also from bot to agent.
Custom extensionsSì API: Salesforce, Zendesk...
Proactive chat triggersSì Intelligent Targeting rules. Fully customizable based on scoring and criteria.
Visitor MonitoringSì You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Video chatSì Human support via video chat. The user can decide whether they are visible or not.
Remote screenshot
APISì Free API
Social Networks
Sito webiadvize.com/en/
X (Twitter)@iadvize
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
2017-09-14 21:35:52
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User reviews and comments

  • Marco on 2017-07-05 09:16:51
    like this

    Really complete solution

  • Maxime on 2017-07-05 09:09:01
    like this

    Perfect tool for lead generations !

  • mouvy on 2012-11-18 13:33:35
    like this

    definitely the best solution

  • lejoker on 2012-02-11 08:40:52
    like this

    une aide indispensable

  • ro on 2012-02-10 19:24:01
    like this

    The best ever.

  • MaximeBaumard on 2011-03-07 10:56:01
    like this

    The Best !

  • FGRibreau on 2011-03-07 10:28:04
    like this

    Simply the best

  • Ludovic Simon on 2011-03-07 10:12:47
    like this

    The best one.