| Sito web | whoson.com/... |
|---|
| Video |  |
|---|
| Periodo di prova gratuito | Sì 30 Day Free Trial. No Credit Card Needed |
|---|
| Pricing plans | Free Trial
• Basic - $20/mth p/user (3 Users)
• Standard - $30/mth p/user (5 Users)
• Professional - $45/mth p/user (10 Users)
• Enterprise - Contact Us
• Installable - Contact Us |
|---|
| Launch date | 2003-11-20 |
|---|
| Caratteristiche | |
|---|
| Web-based Application | Sì |
|---|
| IM (Google Talk, Jabber...) integration | |
|---|
| Desktop Applications | Sì |
|---|
| Native mobile application | Sì Iphone & Ipad |
|---|
| Works for customers on mobile devices? | Sì |
|---|
| Chat statistics | Sì 80+ Reports - Visitor & Agent |
|---|
| Multi-site | Sì Unlimited Domains. Customisation for each site available |
|---|
| Multiple operators | Sì |
|---|
| Conversation transcripts | Sì Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown. |
|---|
| Offline messages | Sì Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets |
|---|
| Cobrowsing | Sì Co-browsing, push pages, receive & sent all file formats |
|---|
| Remote control | Sì |
|---|
| Visual customization | Sì Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc |
|---|
| Visitor details | Sì Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more |
|---|
| Predefined responses | Sì Unlimited Canned Responses with shortcuts |
|---|
| Integrated Knowledge Base | Sì |
|---|
| International support | Sì UK & USA Offices 45 Languages |
|---|
| Clickpath Tracker | Sì Every page with time spent |
|---|
| Transfer to another operator | Sì Transfer easily between agent, department with all chat history |
|---|
| Custom extensions | Sì Javascript,Dynamics, SalesForce, Sugar CRM and more |
|---|
| Proactive chat triggers | Sì Rule-based triggers. Fully customisable |
|---|
| Chat Translation | 40+ Languages Translated |
|---|
| Visitor Monitoring | Sì Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More |
|---|
| Video chat | Sì |
|---|
| Remote screenshot | Sì |
|---|
| API | Sì |
|---|
| File Uploads | Sì All Formats |
|---|
| Skill based | Sì Training Avaliable |
|---|
| Operator to Operator Chat | Yes |
|---|
| Alerte en temps réel | Sì |
|---|
| Social Networks | |
|---|
| Sito web | whoson.com/... |
|---|
| Twitter | |
|---|
| Facebook | facebook.com/... |
|---|
User reviews and comments