| Sito web | whoson.com/... |
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| Video |  |
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| Periodo di prova gratuito | Sì 30 Day Free Trial. No Credit Card Needed |
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| Pricing plans | Free Trial
• Basic - $20/mth p/user (3 Users)
• Standard - $30/mth p/user (5 Users)
• Professional - $45/mth p/user (10 Users)
• Enterprise - Contact Us
• Installable - Contact Us |
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| Launch date | 2003-11-20 |
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| Caratteristiche | |
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| Web-based Application | Sì |
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| IM (Google Talk, Jabber...) integration | |
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| Desktop Applications | Sì |
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| Native mobile application | Sì Iphone & Ipad |
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| Works for customers on mobile devices? | Sì |
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| Chat statistics | Sì 80+ Reports - Visitor & Agent |
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| Multi-site | Sì Unlimited Domains. Customisation for each site available |
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| Multiple operators | Sì |
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| Conversation transcripts | Sì Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown. |
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| Offline messages | Sì Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets |
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| Cobrowsing | Sì Co-browsing, push pages, receive & sent all file formats |
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| Remote control | Sì |
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| Visual customization | Sì Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc |
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| Visitor details | Sì Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more |
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| Predefined responses | Sì Unlimited Canned Responses with shortcuts |
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| Integrated Knowledge Base | Sì |
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| International support | Sì UK & USA Offices 45 Languages |
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| Clickpath Tracker | Sì Every page with time spent |
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| Transfer to another operator | Sì Transfer easily between agent, department with all chat history |
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| Custom extensions | Sì Javascript,Dynamics, SalesForce, Sugar CRM and more |
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| Proactive chat triggers | Sì Rule-based triggers. Fully customisable |
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| Chat Translation | 40+ Languages Translated |
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| Visitor Monitoring | Sì Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More |
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| Video chat | Sì |
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| Remote screenshot | Sì |
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| API | Sì |
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| File Uploads | Sì All Formats |
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| Skill based | Sì Training Avaliable |
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| Operator to Operator Chat | Yes |
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| Alerte en temps réel | Sì |
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| Social Networks | |
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| Sito web | whoson.com/... |
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| X (Twitter) | @WhosOn |
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| Facebook | facebook.com/... |
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